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  1.    05 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro

    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.


    Please help me, i still got this BSOD after upgrading to win10,
    I was at the point that im going to give up...
    I did, chkdsk, sfc /scannow... they said i have a faulty ram...but i kinda doubt it...

    pls help me,
    Last edited by Boozad; 08 Aug 2015 at 06:06. Reason: Language
      My ComputerSystem Spec
  2.    06 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    Please Help
      My ComputerSystem Spec
  3.    06 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    Really need your help, I cant use my PC properly...
    please do reply
      My ComputerSystem Spec
  4.    07 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    anyone? please???
      My ComputerSystem Spec
  5.    07 Aug 2015 #5
    Join Date : Mar 2015
    Posts : 48
    Windows 10 & 8.1 & 7

    1. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    If your post hasn't been answered in 48 hours, please PM one of the BSOD analysts with a link to your post.
    FYI - At times we do end up 4 days behind, so please be patient with us.

    2. Also, if you bump your topic, it will move you up in the "Last Post Info" queue - so it seems as if you're being helped. We generally work from the oldest post to the most recent.

    3. Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please provide it when you start a topic - even if you're not experiencing BSOD's

    4. Finally, we usually get busiest after "Patch Tuesday" (the 2nd Tuesday of the month). I suspect that this is mostly due to outdated drivers that aren't compatible with the new patches.
    This is a "clue" - please ensure that you have ALL available Windows Updates. It may take several visits (and several reboots) to get them all.
    Also, be sure you have all driver updates from the manufacturer's website.
    FYI - IME this fixes most BSOD's
    source: Have you been waiting for a response?

    It still applies here! Just be patient and resume doing what you do. Someone will look into it in near future.
      My ComputerSystem Spec
  6.    07 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    Im sorry, im so freaked out about this, I cant use my PC, im only using my phone...
      My ComputerSystem Spec
  7.    08 Aug 2015 #7
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Bumping your own thread in the first day (and consistently) is against forum rules. Also it not only removes your thread from the unanswered list but when people see multiple posts in your thread they presume you are being helped and it reduces the chance of them looking in. We have a finite number of analysts and plenty of people with BSOD issues, most wait patiently as I'd recommend you do in future, everyone wants their problems solving and you've no divine right to get yours done before anyone else's. Also respect our analysts have lives and jobs and are here to offer free help, not to bow to your beck and call.

    Having said that, your single dump is a 0x124 meaning there is a problem with your harwdare. The dump doesn't give any details as to what piece of hardware is faulty though.
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0002f0c6028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    0: kd> !errrec ffffe0002f0c6028
    ===============================================================================
    Common Platform Error Record @ ffffe0002f0c6028
    -------------------------------------------------------------------------------
    Record Id     : 01d0cff6881a1713
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/6/2015 3:19:37 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002f0c60a8
    Section       @ ffffe0002f0c6180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000206a7
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002f0c60f0
    Section       @ ffffe0002f0c6240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : a7 06 02 00 00 08 10 00 - bf e3 9a 1f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe0002f0c6240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002f0c6138
    Section       @ ffffe0002f0c62c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 0 Bank 3)
      Status      : 0xbe00000000800400
      Address     : 0x00003800ef162173
      Misc.       : 0x000000000003ffff



    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll. STOP 0x124 Troubleshooting BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll. ONE BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.
     CPU TEST

    Run Prime95 to stress test your CPU. http://www.sevenforums.com/tutorials...t-prime95.html

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll. TWO BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.
     RAM TEST

    Run MemTest86+ to analyse your RAM. http://www.sevenforums.com/tutorials...memtest86.html

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll. THREE BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll. FOUR BSOD while watching online specially Youtube, ntoskrnl.exe, hal.dll.
     GPU TEST

    Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials...t-furmark.html

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputerSystem Spec
  8.    08 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    Im so sorry about that sir, it's just i really cant use my computer for days...
    I already run memtest and it took 5hours with 4 passes, no error results, My system is at stock speed no overclocking done...
    i run diagnostics from the manufacturer sire(Western Digital) no errors on quick and extended test..but i tried HDtune and while testing, it triggers bsod which is caused by hal.dll, and address again from ntoskrnel.exe..but i will try the seatest, and other test that you gave...
    Thank you so much for the reply
    and Im very sorry for what ive done..

    ill come back as soon all the tests are done..

    heres the dump, on the other one...Attachment 29428
      My ComputerSystem Spec
  9.    08 Aug 2015 #9
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Quote Originally Posted by Yayee View Post
    I already run memtest and it took 5hours with 4 passes, no error results
    It needs to be 8 passes minimum, 4 will be inconclusive.

    I'll look at the new dumps as soon as I get time.
      My ComputerSystem Spec
  10.    08 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 10
    Windows 10 pro
    Thread Starter

    Quote Originally Posted by Boozad View Post
    It needs to be 8 passes minimum, 4 will be inconclusive.

    I'll look at the new dumps as soon as I get time.
    Ok sir ill run memtest overnight..ill be back tom woth the results..thank you sir..
      My ComputerSystem Spec

 
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