Apc_index_mismatch


  1. Posts : 4
    Windows 10 pro 64
       #1

    Apc_index_mismatch


    Hi,

    I get often this blue screen APC_INDEX_MISMATCH
    Can you help me to debug that ?

    I downloaded your tool Beta-Log-collector.
    Attached my results.

    Thank you very much for your help, and your time.

    Cheers,
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2

    Update Windows 10 to version 1809 and insert full memory dump
      My Computer


  3. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Perform the following steps: (Use one drive, drop box, or google drive to post images)

    1) Make a new restore point;
    Create System Restore Point in Windows 10 | Tutorials

    2) Increase the drive free space so that there is > 30 GB free space:
    Free Up Drive Space in Windows 10 | Tutorials

    3) Change the default language to English so that the logs can be scanned and read:
    Add, Remove, and Change Display Language in Windows 10 | Tutorials

    4) Run HD Tune: (free or trial version)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) wmic recoveros set autoreboot = false
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  4. Posts : 4
    Windows 10 pro 64
    Thread Starter
       #4

    I upgraded to version 1809.
    Attached the result from log-collector-beta utility.

    The laptop config :
    Intel core i3 U330 1.2 GHz
    4 GB RAM
    120 GB SSD INTEL
    INTEL HD Graphics

    Thank you very much for your help and time!
    Last edited by milo479; 03 May 2019 at 06:03. Reason: add pc hardware config
      My Computer


  5. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    See post #3.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:19.
Find Us




Windows 10 Forums