(No BSOD) Desktop Freezes on Startup at the BIOS Screen; won't move on

Page 2 of 2 FirstFirst 12

  1. Posts : 395
    Windows 10 Pro, Ver. 21H2 (OS Build 19044.1706)
    Thread Starter
       #11

    I'm afraid I must agree with you; and there's no sense beating a dead horse.
    Our local Micro Center will get my call tomorrow to configure a new one for me.
    Much appreciation Rich, for sticking with me.
    Best,
      My Computer


  2. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Consider these steps:
    1) Run HP diagnostics
    2) Test boot / performance using Ubuntu / Linux
    3) Clean install Windows
      My Computer


  3. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #13

    Z. he can't boot past the BIOS screen so not able todo any of those.
      My Computers


  4. Posts : 395
    Windows 10 Pro, Ver. 21H2 (OS Build 19044.1706)
    Thread Starter
       #14

    I'm afraid I have to agree with you Rich. There's no sense beating a dead horse.

    I'm headed to our local Micro Center to see what they have to offer. If lucky I'll be up and running sometime tomorrow.

    Thanks again for sticking with this for me!
    Best,
      My Computer


  5. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Were you not able to boot any flash drives or boot to the BIOS?

    The HP diagnostics can be run from a bootable flash drive using F9.
    (tests: RAM, drive, GPU, CPU, motherboard, components, etc.)

    There is often a default HP diagnostics (RAM and drive only) available by a boot to the BIOS using F2.

    Had either been tried?
      My Computer


  6. Posts : 395
    Windows 10 Pro, Ver. 21H2 (OS Build 19044.1706)
    Thread Starter
       #16

    Hi Rich,
    I have a new computer now.
    ...

    An IT friend sent me this link on HP & Compaq motherboards I thought you may find interesting; especially the part about the misprint on the PCB legend.
    HP and Compaq Desktop PCs - Clear CMOS Setting Printed Incorrectly on the Motherboard | HP® Customer Support
    ~
    Thanks again for your help.
      My Computer


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #17

    Just curious, what are the specs on your new system? Are you happy with it?
      My Computers


  8. Posts : 395
    Windows 10 Pro, Ver. 21H2 (OS Build 19044.1706)
    Thread Starter
       #18

    The Motherboard was replaced, but it stopped at the UEFI screen; the OS needed to be reinstalled.
    Dell support was awful ... and hour later I was told he couldn't fix it and would send me a box to ship the machine to their repair depot.
    I opted to go back to the dealer and exchanged it for another identical new one. Convincing them to exchange my data disk with the one in the new machine saved hours of work.
    New Dell #2 is working fine.
    Case solved.
    Thanks to all for your suggestions/assistance!


    Adding attachment of dealer's offer
      My Computer


  9. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #19

    Persistence pays off again. Glad all is well, thanks for letting me know.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:33.
Find Us




Windows 10 Forums