System Service Exception Blue Code!

  1. Posts : 1
    Windows 10

    System Service Exception Blue Code!

    I get keep this blue code message. I analyzed the crash dump files and this is what it says:

    Crash dump directories:

    On Wed 4/24/2019 12:23:57 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x7DB9)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8014E0A0A18, 0xFFFFD703E5A30D30, 0x0)
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    How do I fix this? Thank you
      My Computer

  2. Posts : 32,323
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Please update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) Run the BETA log collector and post a zip into this thread:
    BSOD Crashes and Debugging - Windows 10 Forums
      My Computer


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