Randomly BSOD (kernel-power ID 41)

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #11

    Looking through the Event logs, I just found this:

    Attachment 231361

    Disable Fast Startup, see if that helps resolve this: How to Turn On or Off Fast Startup in Windows 10
      My Computers


  2. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    The computer has 8 GB DDR4 RAM.
    Run Memtest86 version 8.1 for 4 passes.

    MemTest86 - Official Site of the x86 Memory Testing Tool
    MemTest86 - Official Site of the x86 Memory Testing Tool

    Repeat the test so that a total of 8 passes are completed in testing the RAM.

    Use a camera or smartphone camera to take a picture and post an image into the thread.
    Also post the text report using a share link (one drive, drop box, or google drive)
    Last edited by zbook; 22 Apr 2019 at 17:59.
      My Computer


  3. Posts : 11
    Win10
    Thread Starter
       #13

    MrPepka said:
    Check S.M.A.R.T with HD Tune and update firmware to your SSD to version SBFKB1C3 with Kingston SSD Manager (before back up your files) (SSD Manager - Monitor Drive Health and Usage | Kingston)
    I've updated the firmware and the S.M.A.R.T is https://1drv.ms/u/s!AgXw0OgHLiUQhhmUUJLHpyMMOc1K

    After two reboots (disabled fast startup) I got a BSOD then start a clean install.

    Ztruker said:
    The 4/22 dump indicates a problem with intelppm.sys.
    Code:
    ffff840d`34c7f5d8  fffff804`74cb1193Unable to load image \SystemRoot\System32\drivers\intelppm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
     intelppm+0x1193
    Driver Deion: Intel Processor driver
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx

    Your driver is old, dated Wed Feb 8 15:16:35 2012

    . There are updated drivers on the Gigabyte web site for your board.

    Attachment 231354

    Try them and check the other drivers, make sure all are up to date.

    Full memory dump shows above also and still a problem with Nvidia (which I see you updated to latest):
    Code:
    ffff840d`34c7d1a8  fffff804`7511a758*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
      nvlddmkm+0x20a758
    For the clean install I just installed Windows, disabled Fast Startup and used the latest drivers from the Gigabyte. Installed Audio Realtek, Chipset Intel, Chipset Serial IO, Intel IRST, Intel ME and Intel Lan Driver. Using Nvidia website 425.31 only Drivers and PhysX.
    Was installing VLC and got a Blue Screen.

    Log:https://1drv.ms/u/s!AgXw0OgHLiUQhhoJWqLUEFHmhrrP
    Memory Dump:
    https://1drv.ms/u/s!AgXw0OgHLiUQhhj0zbPXoa8HHnro
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #14

    Is Fast Startup enabled or disabled? If enabled, disable it.

    Are you over clocking? If so, set everything to nominal for now.

    Still seeing Nvidia problems in the mini and full dumps. Is the Nvidia GPU still under warranty? If so consider RMA'ing it.
      My Computers


  5. Posts : 11
    Win10
    Thread Starter
       #15

    zbook said:
    The computer has 8 GB DDR4 RAM.
    Run Memtest86 version 8.1 for 4 passes.

    MemTest86 - Official Site of the x86 Memory Testing Tool
    MemTest86 - Official Site of the x86 Memory Testing Tool

    Repeat the test so that a total of 8 passes are completed in testing the RAM.

    Use a camera or smartphone camera to take a picture and post an image into the thread.
    Also post the text report using a share link (one drive, drop box, or google drive)
    Test 1: Attachment 231423Attachment 231424
    https://1drv.ms/u/s!AgXw0OgHLiUQhhtMU9Xuijfe3YRB

    Test 2: I was asleep and didnt take photo
    https://1drv.ms/u/s!AgXw0OgHLiUQhhyj8Z3nmnDPcCx9

    Ztruker said:
    Is Fast Startup enabled or disabled? If enabled, disable it.

    Are you over clocking? If so, set everything to nominal for now.

    Still seeing Nvidia problems in the mini and full dumps. Is the Nvidia GPU still under warranty? If so consider RMA'ing it.
    Fast Startup was disabled. I just left everything on "auto" which is the default on the uefi (using defaults). The nvidia card is not on warranty, Ill remove and use integrated graphics to test.
      My Computer


  6. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    1) Please make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    2) Save the backup image to another disk drive (not to another partition on the same drive) or to the cloud.

    3) Make a new restore point:
    Create System Restore Point in Windows 10 | Tutorials

    4) Read this link on Windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 | Tutorials

    5) Learn how to use the Windows advanced troubleshooting menu to turn off and recover from using the tool.

    6) For any BSOD
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive.

    The computer may become sluggish and there may be slow boots while using the tool.
    The tool should be used for approximately 48 hours and then for an additional 36 after the last BSOD.
    All non-Microsoft drivers will be tested simultaneously.
    Three customized tests are used initially.
    Last edited by zbook; 23 Apr 2019 at 03:32.
      My Computer


  7. Posts : 1,538
    Windows 8.1 Enterprise x64
       #17

    Update network card driver (Download Intel® Network Adapter Driver for Windows® 10)
    Code:
    7: kd> !blackboxpnp
        PnpActivityId      : {00000000-0000-0000-0000-000000000000}
        PnpActivityTime    : 132004605165599877
        PnpEventInformation: 0
        PnpEventInProgress : 0
        PnpProblemCode     : 21
        PnpVetoType        : 0
        DeviceId           : PCI\VEN_8086&DEV_15BC&SUBSYS_E0001458&REV_10\3&11583659&0&FE
        VetoString         :
      My Computer


  8. Posts : 11
    Win10
    Thread Starter
       #18

    Im using latest drivers (now including network driver) and using driver verifier

    Got one bsod today (not using computer in two days) just after startup

    Link: https://1drv.ms/u/s!AgXw0OgHLiUQhiEWEH3UKHxyS98M
      My Computer


  9. Posts : 1,538
    Windows 8.1 Enterprise x64
       #19

    Disable Driver Verifier and see if the blue screens are on
      My Computer


  10. Posts : 11
    Win10
    Thread Starter
       #20

    Disabled Drive Verifier- yesterday didnt had any blue screens but today just after turning on computer less than minute than using desktop gave blue screen - STOP CODE: MEMORY_MANAGEMENT
    Dump: https://1drv.ms/u/s!AgXw0OgHLiUQhiLhgrWrzf0C1lR6
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:53.
Find Us




Windows 10 Forums