System restart at unexpected times without BSOD.

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  1. Posts : 834
    Windows 8.1 Enterprise x64
       #21

    Update Windows 10 to version 1809 with this program:
    https://support.microsoft.com/en-us/...date-assistant
      My Computer


  2. Posts : 32,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    1) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    2) Save the backup image to another disk drive or to the cloud

    3) Make a new restore point:
    Create System Restore Point in Windows 10 | Tutorials

    4) Read this link on Windows driver verifier (do not use the tool until it is communicated in the thread):
    Enable and Disable Driver Verifier in Windows 10 | Tutorials
      My Computer


  3. Posts : 25
    Windows 10 64-bit
    Thread Starter
       #23

    MrPepka said:
    Update Windows 10 to version 1809 with this program:
    https://support.microsoft.com/en-us/...date-assistant
    @MrPepka,
    I had this shortcut called Windows 10 Anniversary Update shortcut on my desktop. I'm trying with that first. If it doesn't work, I'll try the update with your method.

    @zbook,
    Once the system is updated, I'll check for a few days and then if things don't work out, I'll try the steps you've outlined.
      My Computer


  4. Posts : 25
    Windows 10 64-bit
    Thread Starter
       #24

    @MrPepka, @zbook,

    The system update was interrupted by the Dell guy who had visited me that day. He supposedly updated the drivers, which he was unable to prove to me. (Obviously! Since I had updated all of them, including the BIOS earlier..)

    Although that was maddening and frustrating because I didn't expect Dell to resort to such underhanded tactics, but since that day, the system is stable and hasn't restarted even once.

    So right now I'm in a state of dilemma... should I close this thread as solved or should I continue with the troubleshooting that we were doing.. Please suggest..
      My Computer


  5. Posts : 32,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Post a updated BETA, now named V2 log collector.
      My Computer

  6. philc43's Avatar
    Posts : 4,359
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #26

    So right now I'm in a state of dilemma... should I close this thread as solved or should I continue with the troubleshooting that we were doing.. Please suggest..
    As DELL have possibly made changes and it now appears to work correctly I would close the thread and start a new one if you need to. As zbook has suggested a final posting of the V2 log will record the current state of your system.
      My Computers



  7. Posts : 25
    Windows 10 64-bit
    Thread Starter
       #27

    Right!

    The updated BETA is attached.
    System restart at unexpected times without BSOD. Attached Files
      My Computer

  8. philc43's Avatar
    Posts : 4,359
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #28

    It looks as if your system is trying to update itself. I would start a new thread in the Windows Updates section of this forum and see if you can get some advice on updating to the latest version of W10.
      My Computers


  9. Posts : 32,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    The last BSOD in the event log was on 4/24 and was WHEA 0x124.

    The last BSOD in Windows error reporting was on 5/2.

    The event logs displayed two unexpected shutdowns/restarts on 4/26 and 4/29.
    These entries can be seen with crashes or powering off for a hang or freeze.


    What day and what troubleshooting steps/tests were performed by the Dell technician?

    There was a missing file/folder within V2. Please post another V2 so that the file/folder can be viewed.




    Code:
    02-05-2019 04:19	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    01-05-2019 09:00	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    01-05-2019 04:25	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    Last edited by zbook; 16 May 2019 at 09:07.
      My Computer


 

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