System restart at unexpected times without BSOD. Solved

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  1. Posts : 148
    Windows 8.1 Enterprise x64
       #21

    Update Windows 10 to version 1809 with this program:
    https://support.microsoft.com/en-us/...date-assistant
      My ComputerSystem Spec


  2. Posts : 25,512
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    1) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    2) Save the backup image to another disk drive or to the cloud

    3) Make a new restore point:
    Create System Restore Point in Windows 10 | Tutorials

    4) Read this link on Windows driver verifier (do not use the tool until it is communicated in the thread):
    Enable and Disable Driver Verifier in Windows 10 | Tutorials
      My ComputerSystem Spec

  3.    #23

    MrPepka said: View Post
    Update Windows 10 to version 1809 with this program:
    https://support.microsoft.com/en-us/...date-assistant
    @MrPepka,
    I had this shortcut called Windows 10 Anniversary Update shortcut on my desktop. I'm trying with that first. If it doesn't work, I'll try the update with your method.

    @zbook,
    Once the system is updated, I'll check for a few days and then if things don't work out, I'll try the steps you've outlined.
      My ComputerSystem Spec

  4.    #24

    @MrPepka, @zbook,

    The system update was interrupted by the Dell guy who had visited me that day. He supposedly updated the drivers, which he was unable to prove to me. (Obviously! Since I had updated all of them, including the BIOS earlier..)

    Although that was maddening and frustrating because I didn't expect Dell to resort to such underhanded tactics, but since that day, the system is stable and hasn't restarted even once.

    So right now I'm in a state of dilemma... should I close this thread as solved or should I continue with the troubleshooting that we were doing.. Please suggest..
      My ComputerSystem Spec


  5. Posts : 25,512
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Post a updated BETA, now named V2 log collector.
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895
       #26

    So right now I'm in a state of dilemma... should I close this thread as solved or should I continue with the troubleshooting that we were doing.. Please suggest..
    As DELL have possibly made changes and it now appears to work correctly I would close the thread and start a new one if you need to. As zbook has suggested a final posting of the V2 log will record the current state of your system.
      My ComputersSystem Spec

  7.    #27

    Right!

    The updated BETA is attached.
    System restart at unexpected times without BSOD. Attached Files
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895
       #28

    It looks as if your system is trying to update itself. I would start a new thread in the Windows Updates section of this forum and see if you can get some advice on updating to the latest version of W10.
      My ComputersSystem Spec


  9. Posts : 25,512
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    The last BSOD in the event log was on 4/24 and was WHEA 0x124.

    The last BSOD in Windows error reporting was on 5/2.

    The event logs displayed two unexpected shutdowns/restarts on 4/26 and 4/29.
    These entries can be seen with crashes or powering off for a hang or freeze.


    What day and what troubleshooting steps/tests were performed by the Dell technician?

    There was a missing file/folder within V2. Please post another V2 so that the file/folder can be viewed.




    Code:
    02-05-2019 04:19	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    01-05-2019 09:00	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    01-05-2019 04:25	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb285338b66d8
    P4: 0
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-24984-01.dmp
    \\?\C:\Windows\Temp\WER-26515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7781.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_41342b02ece7ae2080d443311a59ba795fd1c2_00000000_cab_03707b2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 651587cf-5b92-4808-a194-1191faa1b7ad
    Report Status: 96
    Hashed bucket:
    Last edited by zbook; 1 Week Ago at 09:07.
      My ComputerSystem Spec


 
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