Bsod: Dpc_watchdog_violation

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  1.    #21

    The computer showed major lag going into recovery startup to try to access safe mode. I hit restart for that, and now it's stuck on a black screen.

    - - - Updated - - -

    ... Turns out the screen just decided not to light up for some reason.

    - - - Updated - - -

    Safe Mode is working fine with no problems so far.

    Most recent minidump: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Memory.dmp: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Bsod: Dpc_watchdog_violation Attached Files
      My ComputerSystem Spec

  2. Posts : 25,021
    windows 10 professional version 1607 build 14393.969 64 bit

    The BETA log collector had collected 5 mini dump files.
    All were bugcheck 133 with parameter 1.

    The memory dump was over 1 GB so it will take a while to download.

    If you can perform the RAM testing overnight that may be able to be ruled out.
    Sometimes mismatched RAM even if it passes tests can cause unexpected problems.
    Given that the mismatch has existed for a year and that the BSOD are recent does not completely rule out problems but the likelihood is very small.

    If you can use clean boot the screen resolution is often better than safe mode.
    Then in clean boot if the frequency of BSOD is reduced you can turn on Windows driver verifier to produce a different type of dump file.
    This may improve the speed of the debugging and finding the misbehaving driver.
      My ComputerSystem Spec

  3. Posts : 25,021
    windows 10 professional version 1607 build 14393.969 64 bit

    1) The latest memory dump displayed bugcheck 133 with parameter 1.
    2) Windbg debugging displayed Intel GPU drivers as the misbehaving driver.

    3) Uninstall and reinstall IGFX or Igdkmd64.sys

    Updating a driver. - Microsoft Community

    Satellite E45W-C4200X Support | Toshiba

    4) Perform Windows updates after installing the driver

    5) Run the Intel driver assistant to see if there are any updates: (do not update at this time)
    Drivers & Software

    6) If there are more BSOD:
    a) run the BETA log collector and post a zip into the thread
    b) post a separate share link for the memory dump

    7) If there are recurrent BSOD displaying Intel GPU drivers and if necessary Windows updates of non-Microsoft drivers can be turned off to try different driver versions.

    8) Sometimes Windows performance recorder (WPR) can be used to see if there were other drivers involved in the BSOD.

    9) Alternatively Windows driver verifier can be used to see if there are other misbehaving drivers

    Name	Intel(R) HD Graphics 5500
    PNP Device ID	PCI\VEN_8086&DEV_1616&SUBSYS_F8101179&REV_09\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 5500
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version
    INF File	oem3.inf (iBDWM_w10_P0 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xB0000000-0xB0FFFFFF
    Memory Address	0xA0000000-0xAFFFFFFF
    I/O Port	0x00003000-0x0000303F
    Driver	c:\windows\system32\drivers\igdkmd64.sys (, 7.60 MB (7,972,304 bytes), 4/18/2018 1:02 AM)

    igfx	igfx	c:\windows\system32\drivers\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No

    igdkmd64.sys Wed Feb 21 07:47:00 2018 (5A8D9474)
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 4,024
    64bit Win 10 Pro ver 1809 Build 17763.437 and W10 Insider Build 18362 and 18865

    thetenthdoctor said: View Post
    I cannot upload dumps or take any of the above steps before the laptop BSODs, reboots, and BSODs again, ad nauseum. In regard to using driver verifier, I explored that option before, and using those settings made the laptop refuse to boot-the white circle at boot would start spinning, then freeze. Since this near-immediate BSODing started when I updated the ACPI driver, wouldn't thst point to that being the cause? I'm sorely tempted to format the hard drive this time and reinstall.
    You can roll back the TVAL_0 driver to the previous one if it has made things worse. Do this in Device Manager. When you tried to disable it before it was greyed out. I wonder if you would be able to do this in Safe mode.

    You can also selectively disable the services related to the Toshiba ACPI in msconfig and see if this makes a difference. If you need more help on how to do this let me know.
      My ComputersSystem Spec

  5. Posts : 64
    Windows 8.1 Enterprise x64

    Do BSODs appear like a laptop is connected to a charger or does it work on a battery? Or does it not matter?
      My ComputerSystem Spec

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