Random BSOD's, no real correlation to any of them.

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  1. Posts : 6
    Windows 10
       #1

    Random BSOD's, no real correlation to any of them.


    Hi There,

    I'm getting random BSOD's, generally when the computer is idle. I leave it on all day and am finding when i get home that it's sat on the log in screen. When I check the windows logs it generally says there has been a critical kernal error (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.). I had blue screen view running and was capturing logs but all the minidump files have now gone (I suspect that an autoclean up has removed them).

    It's really odd as I can't force it to BS. I can put games running at max and it'll be fine - I've occasionally had it crash when watching netflix but thats it. It's also not that often, perhaps one every 2 days but it's annoying.

    I tried running driver verify but it literally crashed on every single driver (I'm not sure I was using it correctly to be honest. Please see the attached files.

    Thanks very much for any help :)
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2

    Hi sharpcircle,

    Some of the errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers, overheating, improper seating or BIOS problems.

    Due to lack of dumps, I'll post my general speech.



    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    Diagnostics Test

     HDD TEST


    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My Computers


  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    Thanks axe0, i'll run all those tonight and let you know. I actually ran HDtune in preparation as I expected it would be needed so will post those results (if it hasn't crashed!)
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    Let me know how it goes with the rest of the tests and I'll await the results
      My Computers


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    axe0 said:
    Let me know how it goes with the rest of the tests and I'll await the results
    OK, so i've now had a further crash (although it's the first one since the last time i posted. Managed to get log details this time.

    Here's all the other stuff as well except the memory test. Tomorrow i'm getting a memory stick delivered so can't do it until then although i'm reasonably sure it isn't memory.
      My Computer


  6. Posts : 1,538
    Windows 8.1 Enterprise x64
       #6

    Update motherboard BIOS to version F10b (http://download.gigabyte.eu/FileList...x-sli_f10b.zip) and firmware to SSD Crucial m4 2.5 to 070h (support-ssd-m4-25-inch | United States (USD))
      My Computer


  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    MrPepka said:
    Update motherboard BIOS to version F10b (http://download.gigabyte.eu/FileList...x-sli_f10b.zip) and firmware to SSD Crucial m4 2.5 to 070h (support-ssd-m4-25-inch | United States (USD))
    Sorry but neither of those work mate. the first download won't run on my pc and the second one is a blank file.
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    2nd is not blank. I just downloaded it and got:

    04/22/2019 09:05 PM 1,177,351 1-0-0-41-crucial-070h-07-00-win-ssd-updater-signed-w8.zip
      My Computers


  9. Posts : 14,903
    Windows 10 Pro
       #9

    Don't forget the CPU test.
      My Computers


  10. Posts : 1,538
    Windows 8.1 Enterprise x64
       #10

    sharpcircle said:
    Sorry but neither of those work mate. the first download won't run on my pc and the second one is a blank file.
    And this link works?:
    GA-Z97X-SLI (rev. 1.0) | Motherboard - GIGABYTE U.S.A.
      My Computer


 

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