laptop freeze's randomly Event 41 0x8000400000000002

mik07 · 28 Mar 2019

Since today afternoon, I am having issue with the laptop freezing randomly (4x), I have ruled out the aspect of malware or virus. Also, couple of weeks ago, there was problem with video driver( crash Bsod), so after using display driver uninstaller, reinstall driver, it was fixed.

In order to diagnose the problem, I am trying to find the root cause of this issue. On the event Viewer, under summary page event, few critical are there linking to kernel power ( cleanly shutting down)
In more detail,

Attachment 228890Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/28/2019 11:48:58 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: lam
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-03-29T03:48:58.516377700Z" />
<EventRecordID>8737</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>lam</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

philc43 · 02 Apr 2019

The clean boot process can be useful for troubleshooting these types of issues.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

mik07 · 13 Apr 2019

Its happens randomly in the middle of something. How can I specifically find the cause of this.Attachment 230517

Ztruker · 13 Apr 2019

How to fill out System Specs for tenforums.

See here: System Specs - Fill in at Ten Forums

Fill out as much as you can, especially the Manufacture and full model number of the computer if purchased or the system board if custom built.

Also, what do you have plugged into the computer? Seeing a lot of these:

Event[111]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2019-02-27T11:23:55.939
Event ID: 40
Task: N/A
Level: Information
Opcode: N/A
Keyword: N/A
User: N/A
User Name: N/A
Computer: lam
Description:
The driver \Driver\USBHUB3 for device USB\VID_05E3PID_0608\625467c6f02 stopped the power transition.

Looks like some kind of flash drive. Remove it and see if that helps.

Also seeing many of these:

Event[293]:
Log Name: System
Source: Microsoft-Windows-Power-Troubleshooter
Date: 2019-02-28T09:40:10.239
Event ID: 1
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: lam
Description:
The system has returned from a low power state.

Sleep Time: ?2019?-?02?-?28T10:45:33.827116900Z
Wake Time: ?2019?-?02?-?28T14:40:08.338191400Z

Wake Source: Unknown

Also, your C: drive is running low on disk space.

Have you backed up your drive yet? The best way to do this is to use Macrium Reflect Free to make an image backup to an external hard drive. If you don't have an external hard drive now is a good time to get one as regular backup should be a part of your normal process. You can get a 1TB external hard drive for $60 (less if on sale).