Unexpected Store Exception Experience Randomly

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  1. Ztruker's Avatar
    Posts : 7,819
    Windows 10 Pro X64 1809 17763.437
       #21

    Everything on your PC looks good yet you are still getting the BSOD and no dump.

    Try doing a Clean Boot and running that way for awhile and doing some testing, see if there are any BSODs.

    How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My ComputersSystem Spec


  2. Posts : 22
    Windows 10 Home 10.0.10240
    Thread Starter
       #22

    Doesn't seemed to have fixed anything unfortunately, I have experienced CRITICAL_PROCESS_DIED BSODs while using Chrome, Remote Desktop (for work purposes) and while playing HOTS. It does seem that my pc is more stable, and in the case of the last BSOD I experienced, it did seem like the computer recovered from the error before it ultimately crashed (computer froze up for about a minute, unfroze and was usable for about 10 seconds and then crashed). When i did noticed right before it crashed was that the background on my USB monitor went from its normal background to an all black background. That makes me think that it is graphics issue, but I have upgraded both my intel and nvidia drivers, so I am not sure what more I can do there.
      My ComputersSystem Spec


  3. Posts : 25,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    For any future BSOD:
    a) post a new BETA log collector zip
    b) open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into thread using one drive, drop box, or google drive
      My ComputerSystem Spec


  4. Posts : 22
    Windows 10 Home 10.0.10240
    Thread Starter
       #24

    Just experienced one now. I have ran the beta log collector and attached that to the post. However, C:\Windows\memory.dmp does not exist on my machine. I think this would related to the fact that none of these Critical process Died or unexpected store exception BSODs have been creating minidumps. Do I perhaps need to manually change the size of my page file? Thanks!
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    Unexpected Store Exception Experience Randomly Attached Files
      My ComputersSystem Spec


  5. Posts : 25,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) wmic recoveros set autoreboot = false
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) Uninstall: Driver Easy 5.6.9
    8) Uninstall all drivers installed using this software
    9) Uninstall all drivers installed using any third party software or perform a system restore prior to the installation of these drivers
    10) Open the Lenovo website > install all applicable drivers

    11) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    13) Make sure that there is no over clocking while troubleshooting.

    14) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec


  6. Posts : 22
    Windows 10 Home 10.0.10240
    Thread Starter
       #26

    Steps 1-6
    Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17763.1Image Version: 10.0.17763.379[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\WINDOWS\system32> chkdsk /scanThe type of the file system is NTFS.Volume label is Windows.Stage 1: Examining basic file system structure ... 646912 file records processed.File verification completed. 5235 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 852 reparse records processed. 811156 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 852 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 82123 data files processed.CHKDSK is verifying Usn Journal... 34122240 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 222536703 KB total disk space. 104350612 KB in 276107 files. 184316 KB in 82124 indexes. 0 KB in bad sectors. 757527 KB in use by the system. 65536 KB occupied by the log file. 117244248 KB available on disk. 4096 bytes in each allocation unit. 55634175 total allocation units on disk. 29311062 allocation units available on disk.PS C:\WINDOWS\system32> wmic recoveros set autoreboot = falseUpdating property(s) of '\\MATTHEW-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition3"'Property(s) update successful.PS C:\WINDOWS\system32>

    Steps 7-10
    Done and reinstalled Audio, Wireless and Bluetooth drivers from Lenovo

    Step 11
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    Step 12
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    Step 13
    Had most of it updated,but didn't have it set to display. It is considered my second system.

    Please let me know if I missed anything. Thank you!
      My ComputersSystem Spec


  7. Posts : 25,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    1) For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows log files

    2) For startup and recovery system failure:
    a) Uncheck automatically restart if it is already not yet unchecked
    b) Change write debugging information to automatic memory dump
    c) Make sure that the directory displays: %SystemRoot%\MEMORY.DMP
    d) Reboot to maintain settings

    3) For virtual memory
    a) select no paging file
    b) reboot
    c) re-select system managed size
    d) reboot to maintain settings

    4) Make a new restore point

    5) Update the EaseUS backup image

    6) Once all third party drivers have been uninstalled and all new drivers have been installed from the Lenovo website run the Lenovo hardware diagnostics and post images of the results into the thread

    7) Read this link on Windows driver verifier and learn the methods to turn off and or recover from using the tool. Do not use the tool until it is communicated in the thread.
    Enable and Disable Driver Verifier in Windows 10 | Tutorials

    8) Post new images into the thread for each: startup and recovery system failure, virtual memory, and Ccleaner settings
    Last edited by zbook; 06 Apr 2019 at 19:44.
      My ComputerSystem Spec


  8. Posts : 22
    Windows 10 Home 10.0.10240
    Thread Starter
       #28

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    Here are the updated screen grabs for steps 1-3.
    4 is done.
    5) I can't boot up EaseUS, keeps saying there is an error and I need to reinstall or reboot (and I have rebooted my system). Should I just uninstall?
    6) Ran this late last night and took screen grabs before I went to bed. My machine must have either restarted or BSOD sometime overnight so I can't get you the rest of the results. I will run each of the remaining tests individually and post those results here. Thanks!
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    - - - Updated - - -

    So while trying to take a screenshot of my video card tests, I got a bsod. And then while trying to post a picture I took of that bsod, my machine locked up and restarted without a bsod. My machine is less stable then it was yesterday. Any thoughts?

    - - - Updated - - -

    I even tried to boot into safe mode with networking to see if I could atleast run the tests, but I just got another BSOD. Also now with these BSODs the % compete is staying at 0% and never going up. I am at a loss here as to what to do
      My ComputersSystem Spec


  9. Posts : 25,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    BSOD while in safe mode is usually a hardware problem.

    The Lenovo hardware testing was incomplete.

    There are three options for safe mode.
    a) safe mode
    b safe mode wth networking
    c) safe mode with command prompt

    See if you can boot into safe mode with option a.

    The computer has both Nvidia and Intel GPU.
    See if you can include these among the drivers installed from the Lenovo website.

    For the Optimus technology look at the BIOS and Nvidia control panel to see the options available to only use either Intel iGPU or Nvidia dGPU.

    Testing one GPU at a time may be useful in ruling in or ruling out a problem related to GPU.
    For example BSOD in safe mode with just dGPU versus iGPU or hardware testing of just dGPU versus iGPU.

    Windows driver verifier can often create BSOD and dump files even when there were prior problems creating dump files.

    The BETA log collector can be ran in safe mode.
    It would be useful to have mini and memory dump files for troubleshooting.
    Files can be transferred via a flash drive to a stable working computer.

    @Ztruker uses Lenovo hardware and may have a preferred method for the workup of the BSOD in safe mode.
    Last edited by zbook; 07 Apr 2019 at 20:34.
      My ComputerSystem Spec


  10. Posts : 22
    Windows 10 Home 10.0.10240
    Thread Starter
       #30

    Sorry for the delayed response, been a crazy 24 hours. I actually used the restore point you had me create (which was before I re-installed the drivers from lenovo) and am able to boot into windows normally now. I am going to do some more testing tonight based on what you suggested to see if I can narrow it down to one of the GPU. Thanks!
      My ComputersSystem Spec


 
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