BETA Log Collector is not working

  1.    #1

    BETA Log Collector is not working

    I downloaded the files, extracted them and and tried to open the file as explained in this post:
    BSOD - Posting Instructions
    but about 2 seconds after I opened the file it closes itself and I cant interact with it at all.
    how do i troubleshoot it?
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,819
    Windows 10 Pro X64 1809 17763.437

    Laurin, try right clicking on it and selecting Run as Administrator. See if that makes a difference.

    Where did you download the log collector file to?
      My ComputersSystem Spec

  3.    #3

    Running it as Administrator didnt help.

    I downloaded the zip to the nomal Downloads folder. the path should be just
      My ComputerSystem Spec

  4. z3r010's Avatar
    Posts : 7,576
    Windows 10 Workstation x64

    Try using the DM log collector instead - BSOD - Posting Instructions - Windows 10 Forums
      My ComputersSystem Spec

  5. Posts : 25,447
    windows 10 professional version 1607 build 14393.969 64 bit

    1) List any antivirus software installed on the computer (always on and manual)
    2) Open Windows defender settings > virus and treat protection > virus and treat protection settings > manage settings > controlled folder access > manage controlled folder access > post an image into the thread
    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  6.    #6

    1) I havent installed any antivirus softwares anymore. Only Windows Defender.
    2) Click image for larger version. 

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    3) to 8) done, but there is the problem that even though I set my Windows Display Language to English it still shows German text in the command prompt. I still gonna paste it in here in case zou can work with it.

    Microsoft Windows [Version 10.0.17763.379]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Systemsuche wird gestartet. Dieser Vorgang kann einige Zeit dauern.

    Überprüfungsphase der Systemsuche wird gestartet.
    Überprüfung 100 % abgeschlossen.

    Der Windows-Ressourcenschutz hat beschädigte Dateien gefunden, die teilweise nicht repariert werden konnten.
    Bei Onlinereparaturen finden Sie Details in der CBS-Protokolldatei unter
    windir\Logs\CBS\CBS.log. Beispiel C:\Windows\Logs\CBS\CBS.log. Bei Offlinereparaturen
    finden Sie Details in der durch das /OFFLOGFILE-Kennzeichen angegebenen Protokolldatei.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.379

    [===========================89.2%=================== ]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source | Microsoft Docs.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>chkdsk /scan
    Der Typ des Dateisystems ist NTFS.

    Phase 1: Die Basisdatei-Systemstruktur wird untersucht...
    723712 Datensätze verarbeitet.
    Dateiüberprüfung beendet.
    11948 große Datensätze verarbeitet.
    0 ungültige Datensätze verarbeitet.

    Phase 2: Die Dateinamenverknüpfung wird untersucht...
    648 Analysedatensätze verarbeitet.
    859712 Indexeinträge verarbeitet.
    Indexüberprüfung beendet.
    0 nicht indizierte Dateien überprüft.
    0 nicht indizierte Dateien wiederhergestellt.
    648 Analysedatensätze verarbeitet.

    Phase 3: Sicherheitsbeschreibungen werden untersucht...
    Überprüfung der Sicherheitsbeschreibungen beendet.
    68001 Datendateien verarbeitet.
    CHKDSK überprüft USN-Journal...
    38673160 USN-Bytes verarbeitet.
    Die Überprüfung von USN-Journal ist abgeschlossen.

    Dateisystem wurde überprüft, keine Probleme festgestellt.
    Keine weiteren Aktionen erforderlich.

    487756799 KB Speicherplatz auf dem Datenträger insgesamt
    272125316 KB in 346437 Dateien
    219948 KB in 68002 Indizes
    0 KB in fehlerhaften Sektoren
    847099 KB vom System benutzt
    65536 KB von der Protokolldatei belegt
    214564436 KB auf dem Datenträger verfügbar

    4096 Bytes in jeder Zuordnungseinheit
    121939199 Zuordnungseinheiten auf dem Datenträger insgesamt
    53641109 Zuordnungseinheiten auf dem Datenträger verfügbar

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Eigenschaften von "\\DESKTOP-A601UPK\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"" werden aktualisiert
    Eigenschaft(en) wurde(n) aktualisiert.

      My ComputerSystem Spec

  7. Posts : 25,447
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Find a flash drive that you can format ( > or = 8 GB )

    2) Create a bootable Windows 10 iso
    Download Windows 10 ISO File | Tutorials
    Download Windows 10

    3) Perform an in place upgrade repair
    Repair Install Windows 10 with an In-place Upgrade | Tutorials

    4) Modify the default language to English
    Add, Remove, and Change Display Language in Windows 10 | Tutorials

    5) Perform steps 3 to 8 in post #5

    6) If there are BSOD after the above steps then
    a) run both the BETA and DM log collectors and post zips into the thread
    BSOD - Posting Instructions - Windows 10 Forums
    b) open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp >if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive

    7) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    For the in place upgrade repair repair:
    a) Power on the computer
    b) Open file explorer
    c) insert the windows 10 iso flash drive into any USB port
    d) identify the iso within file explorer
    e) click on the iso and launch setup or setup.exe
    f) follow the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    Last edited by zbook; 30 Mar 2019 at 17:10.
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895

    @Laurin Have you tried the other DM log collector yet?
      My ComputersSystem Spec


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