I was logging my computer off this morning and then I shut it down. When I clicked shut down, it had a blue screen of death message. I don't know if this had to do with the latest update or not. Is there a way for me to analyze the dump file to see what happens with future BSOD's?
HP Pavilion 550-153w Desktop PC with Windows 10 factory installed.
I have attached the dump log in this thread below.
Attachment 227182
I think it has to do with a driver. Someone's help would be appreciated.
Can anyone help me with this?
Hello Jesse,
Yes, it is due to the graphics driver that needs updating. Intel HD Graphics 4400 Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.5058, 7.60 MB (7,972,144 bytes))
Since the one you have is the latest on the HP site you are going to have to try and download one from Intel's download page: https://downloadcenter.intel.com/
This was found by scanning the rawstack at the time of the crash. Graphics related calls were in progress.
Code:0: kd> .load pde;!dpx ========================================================================================= PDE v11.3 - Copyright 2017 Andrew Richards ========================================================================================= Start memory scan : 0xffff8882ede05798 ($csp) End memory scan : 0xffff8882ede07000 (Kernel Stack Base) rsp : 0xffff8882ede05798 : 0xfffff80274bda74f : nt!PspSystemThreadStartup$filt$0+0x44 r14 : 0xffff8882ede05e40 : 0xfffff80274a95bc5 : nt!PspSystemThreadStartup+0x55 0xffff8882ede05798 : 0xfffff80274bda74f : nt!PspSystemThreadStartup$filt$0+0x44 0xffff8882ede057b0 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede057d8 : 0xfffff80274b9d41f : nt!_C_specific_handler+0x9f 0xffff8882ede05808 : 0xfffff8027f6d3219 : dxgmms2!VidMmWorkerThreadProc+0x9 0xffff8882ede05838 : 0xfffff80274a95bc5 : nt!PspSystemThreadStartup+0x55 0xffff8882ede05848 : 0xfffff80274bcb0cf : nt!RtlpExecuteHandlerForException+0xf 0xffff8882ede05870 : 0xffff8882ede05e40 : 0xfffff80274a95bc5 : nt!PspSystemThreadStartup+0x55 0xffff8882ede05878 : 0xfffff80274a35b20 : nt!RtlDispatchException+0x430 0xffff8882ede059b8 : 0xfffff80274bc9a3c : nt!KiStartSystemThread+0x1c 0xffff8882ede059c8 : 0xfffff80274ad3862 : nt!KiChooseTargetProcessor+0x172 0xffff8882ede059f8 : 0xfffff8027f654707 : dxgmms2!VidSchiInterlockedInsertTailList+0x57 0xffff8882ede05a68 : 0xfffff80274b211d2 : nt!ExReleaseResourceLite+0xd2 0xffff8882ede05a88 : 0xfffff80274b224b0 : nt!ExAcquireResourceSharedLite+0x40 Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys 0xffff8882ede05ba8 : 0xfffff8027fb39a86 : dxgkrnl!DXGADAPTER::ReleaseDdiSync+0x66 0xffff8882ede05bd8 : 0xfffff8027fc05106 : dxgkrnl!ADAPTER_RENDER::DdiBuildPagingBuffer+0x176 0xffff8882ede05c18 : 0xfffff80274b20700 : nt!ExReleasePushLockExclusiveEx+0x190 0xffff8882ede05c58 : 0xfffff80274ba48bb : nt!memcpy_s+0x3b 0xffff8882ede05c88 : 0xfffff8027fb39269 : dxgkrnl!ADAPTER_RENDER_DdiBuildPagingBuffer+0x9 0xffff8882ede05cb8 : 0xfffff80274ba48bb : nt!memcpy_s+0x3b 0xffff8882ede05cd8 : 0xfffff80274ba48bb : nt!memcpy_s+0x3b 0xffff8882ede05ce8 : 0xfffff8027f6be5ca : dxgmms2!VIDMM_GLOBAL::UpdatePageTable+0x46a 0xffff8882ede05d18 : 0xfffff80274b30288 : nt!KeQueryCurrentStackInformation+0x68 0xffff8882ede05d38 : 0xfffff80274a363e0 : nt!RtlGetExtendedContextLength2+0x3c 0xffff8882ede05d48 : 0xfffff80274b30204 : nt!RtlpGetStackLimits+0x14 0xffff8882ede05d78 : 0xfffff80274a35796 : nt!RtlDispatchException+0xa6 0xffff8882ede05dc8 : 0xfffff80274a0f000 : "nt!MmFreeIndependentPages <PERF> (nt+0x0)" 0xffff8882ede05e18 : 0xfffff80274ef989c : "nt!Ports <PERF> (nt+0x4ea89c)" 0xffff8882ede05e40 : 0xfffff80274a95bc5 : nt!PspSystemThreadStartup+0x55 0xffff8882ede05e48 : 0xfffff80274a0f000 : "nt!MmFreeIndependentPages <PERF> (nt+0x0)" 0xffff8882ede05e50 : 0xfffff80274ef989c : "nt!Ports <PERF> (nt+0x4ea89c)" 0xffff8882ede05e70 : 0xfffff80274b9d380 : nt!_C_specific_handler 0xffff8882ede05ea8 : 0xfffff80274a95b70 : nt!PspSystemThreadStartup 0xffff8882ede05eb8 : 0xfffff8027f650000 : "dxgmms2!VidSchMarkDeviceAsError <PERF> (dxgmms2+0x0)" 0xffff8882ede05ec0 : 0xfffff8027f6a2bc0 : "dxgmms2!__PchSym_ <PERF> (dxgmms2+0x52bc0)" 0xffff8882ede05ec8 : 0xfffff8027f650000 : "dxgmms2!VidSchMarkDeviceAsError <PERF> (dxgmms2+0x0)" 0xffff8882ede05ed0 : 0xfffff8027f6a2bb4 : "dxgmms2!__PchSym_ <PERF> (dxgmms2+0x52bb4)" 0xffff8882ede05ed8 : 0xfffff80274a0f000 : "nt!MmFreeIndependentPages <PERF> (nt+0x0)" 0xffff8882ede05ee0 : 0xfffff80274ef989c : "nt!Ports <PERF> (nt+0x4ea89c)" 0xffff8882ede05f18 : 0xfffff80274a7b321 : nt!KiPreprocessFault+0xb1 0xffff8882ede05f40 : 0xffff8882ede05f50 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede05f48 : 0xfffff80274a364ba : nt!RtlInitializeExtendedContext2+0x32 0xffff8882ede05f50 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede05f58 : 0xfffff8027f6d3a44 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x814 0xffff8882ede05f60 : 0xfffff8027f6d3a35 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x805 0xffff8882ede05f78 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede05f88 : 0xfffff80274a7b1ee : nt!KdTrap+0x22 0xffff8882ede05fc8 : 0xfffff80274a7ae74 : nt!KiDispatchException+0x144 0xffff8882ede060f8 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede06108 : 0xfffff80274ad3862 : nt!KiChooseTargetProcessor+0x172 0xffff8882ede06138 : 0xfffff8027f654707 : dxgmms2!VidSchiInterlockedInsertTailList+0x57 0xffff8882ede06340 : 0xfffff80274e4c880 : nt!MiSystemPartition 0xffff8882ede06398 : 0xfffff80274b0f418 : nt!MiResolveTransitionFault+0x468 0xffff8882ede06400 : 0xfffff80274e4c880 : nt!MiSystemPartition 0xffff8882ede06458 : 0xfffff80274a363e0 : nt!RtlGetExtendedContextLength2+0x3c 0xffff8882ede06478 : 0xfffff80274b03400 : nt!MiInPagePageTable+0x290 0xffff8882ede06488 : 0xfffff80274a8652d : nt!EtwpGetPerfCounter+0xd 0xffff8882ede06498 : 0xfffff80274a362d9 : nt!RtlGetExtendedContextLength+0x2d 0xffff8882ede064e8 : 0xfffff80274ad1ed7 : nt!KeSetEvent+0xb7 0xffff8882ede06548 : 0xfffff80274ac8168 : nt!EtwpLogKernelEvent+0x368 0xffff8882ede065e8 : 0xfffff80274a48032 : nt!EtwTraceSiloKernelEvent+0xbe 0xffff8882ede06678 : 0xfffff80274bd3e42 : nt!KiExceptionDispatch+0xc2 0xffff8882ede067c8 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede06858 : 0xfffff80274bd0168 : nt!KiPageFault+0x428 0xffff8882ede06860 : 0xffffda00e4531180 : Trap @ ffff8882ede06860 0xffff8882ede06878 : 0xfffff80274b281f8 : nt!KiCommitThreadWait+0x508 0xffff8882ede06948 : 0xfffff80274b20a79 : nt!ExAcquirePushLockSharedEx+0xe9 0xffff8882ede06958 : 0xfffff80274a22163 : nt!ExfTryToWakePushLock+0x23 0xffff8882ede06988 : 0xfffff80274b2071f : nt!ExReleasePushLockExclusiveEx+0x1af 0xffff8882ede069c8 : 0xfffff8027f6d3a34 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x804 0xffff8882ede06a88 : 0xfffff8027f691248 : dxgmms2!EventDestroyMonitoredFence+0x18 0xffff8882ede06ac8 : 0xfffff8027f691240 : dxgmms2!EventDestroyMonitoredFence+0x10 0xffff8882ede06ae8 : 0xfffff80274b88620 : nt!EtwpCCSwapTrace+0x1b0 0xffff8882ede06bc0 : 0xfffff8027f6d3210 : dxgmms2!VidMmWorkerThreadProc 0xffff8882ede06bd8 : 0xfffff8027f6d3219 : dxgmms2!VidMmWorkerThreadProc+0x9 0xffff8882ede06c08 : 0xfffff80274a95bc5 : nt!PspSystemThreadStartup+0x55 0xffff8882ede06c18 : 0xfffff8027f6d3210 : dxgmms2!VidMmWorkerThreadProc 0xffff8882ede06c58 : 0xfffff80274bc9a3c : nt!KiStartSystemThread+0x1c 0xffff8882ede06c70 : 0xfffff80274a95b70 : nt!PspSystemThreadStartup
Did you let the Intel website search for updated drivers for your system? Usually it will offer the correct driver to update the graphics GPU (not the CPU).
It says everything is up to date.
A new Windows version can become corrupt.
In a similar fashion the most up to date driver can become corrupt.
Replace the Intel GPU driver: igdkmd64.sys or IGFX following the information in this link:
Updating a driver. - Microsoft Community
After replacing the driver download and install: HD Diagnostics Windows: (right upper area of this link)
HP PC Hardware Diagnostics | HP® Official Site
Launch the application
Click system tests > click system extensive test > click run once > post an image of the results into the thread
After the extensive test has completed click component tests > click video > check all boxes > click run once > post an image into the thread
Last edited by zbook; 14 Mar 2019 at 21:23.
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