BSOD at boot, canít enter safe mode

  1.    #1

    BSOD at boot, canít enter safe mode

    Last night when attempting to boot my desktop I got a BSOD with the following stop code:

    Page fault in nonpaged area
    What failed: Ntfs.sys

    I have attempted to boot into safe mode. During the boot process I make it to the ďpreparing automatic repairĒ loading screen, but then BSOD before it enters safe mode.

    I have attempted to boot via a usb drive with Windows 10 installation media, but canít get it to boot and I get the same BSOD. I entered BIOS and made sure the usb Drive was detected and selected it as the boot device. No change, still getting the message.

    I have 2 sticks of 4gb RAM, which I suspected as a possible culprit based on google research. I removed them one at a time, booting each time, with no change to the BSOD.

    Iím lost at this point and wondering if hardware is the problem, but I donít know where to start. Any help is greatly appreciated.

    HP 580-023w
    Windows 10
    Intel i5-7400 cpu
    8192mb DDR4/2400 MHz RAM
    1 TB Toshiba Hard Drive
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,978
    64bit Win 10 Pro ver 1809 Build 17763.379 and W10 Insider Build 18362 and 18860

    Hello 3XOG,

    Welcome to TenForums.

    A couple of questions: Has the USB drive been set up as bootable media? Have you turned off any form of secure boot/fast boot so that the USB can be used as boot media?

    See Boot from USB Drive on Windows 10 PC

    At this point I'm just seeing if I can get you to boot from the USB. If that fails there are recovery disks you can create if you can boot from a DVD.

    Windows 10 Recovery Tools - Bootable Rescue Disk
      My ComputersSystem Spec

  3.    #3

    Thanks for the quick reply!

    I installed the windows 10 installation media on an 8gb usb Drive. I was able to boot with it via a laptop I have available, so I believe the usb Drive is bootable.

    I have disabled secure boot and fast boot in the bios, no luck.
      My ComputerSystem Spec

  4.    #4

    I disconnevted the hard drive and plugged in an external SSD along with the usb drive with the windows installation media on it. It immediately booted off the usb drive as it should. Seems like the hard drive is the root cause.

    Thanks again for the assistance!
      My ComputerSystem Spec

  5. Posts : 24,611
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Most HP computers come with preinstalled BIOS UEFI hardware diagnostics.
    2) The default version should test RAM and Drive.
    3) If the firmware had been upgrade it should have extensive, loop until failure and component testing.

    4) Run through these POST troubleshooting steps first including the power cycle.
    POST troubleshooting steps

    5) Then test the hardware with the available tests.

    6) For the testing make sure that there is only the disk drive with Windows installed.
    Disconnect the cables or remove other drives.

    7) Power on the computer and repetitively click the F2 key to boot to the HP BIOS UEFI diagnostics
    8) Run the available tests
    9) Use a camera or smartphone camera to take a picture of the results > post an image into the thread
    10) in case there are any problems posting images please use share links (one drive, drop box, or google drive)

    11) For booting from USB:
    a) check USB ports in the front and the back of the desktop
    b) check USB2 and USB3 ports
    c) If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows | Tutorials
    d) Try each UEFI native, UEFI hybrid with CSM, and Legacy BIOS settings
    e) Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec


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