Regular BSOD after minutes to hours

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  1. Posts : 24
    Windows 10 x64
       #1

    Regular BSOD after minutes to hours


    Recently, my laptop has started generating BSODs after operating for a while. The time varies; it can be minutes or hours. I have run the Windows Memory Diagnostic, HP's hardware diagnostic tools, and a full system scan with BitDefender without result. "sfc /scannow" has been run, along with a number of other tests I am starting to forget. The problem does not seem to be associated with high levels of CPU activity, the use of particular hardware, or the use of particular software. It did not seem to start after a particular update or installation of new software. I ran WinDBG as directed by your fine tutorial, but was not able to identify a root cause myself. I am hoping you will be able to help me unravel this. Please find the output of your log collector v2 beta17 diagnostic tool attached. It was necessary to disable Bitdefender's advanced threat defense function to allow it to proceed.
      My Computer


  2. Posts : 14,047
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Looking at the WER data from msinfo32.nfo, you've had five 154 BSODs and 10 ef BSODs. Only one dump in the zip and it was for a ef BSOD.

    Bug Check 0x154: UNEXPECTED_STORE_EXCEPTION
    Bug Check 0xEF: CRITICAL_PROCESS_DIED


    Several other systems experiencing ef BSODs that I've looked at ended up having defective RAM, so it would be a good idea to take the time to test yours;

    ===================================================
    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses


    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.


    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.


    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.
      My Computers


  3. Posts : 24
    Windows 10 x64
    Thread Starter
       #3

    Thank you very much. I ran the test, more than 8 passes, 11 hours, 0 errors. Longest it has run without BSOD in weeks. Seems less likely to be a memory issue, correct?.

    My uninformed suspicions are divided between some other hardware glitch (which somehow escaped HP diagnostics) and a driver that is corrupt or outdated (for example, the audio system on this model has had some strange issues). However, I have little idea how to proceed.

    What would be the next step? Do you need me to try to collect more minidumps? The BSOD process often stalls before 100% complete, and it never restarts the computer by itself. Maybe the minidumps are not being generated consistently.
      My Computer


  4. Posts : 24
    Windows 10 x64
    Thread Starter
       #4

    Image of memtest86+
      My Computer


  5. Posts : 14,047
    Windows 11 Pro X64 22H2 22621.1848
       #5

    Looking at system-events.txt in Event Logs, there are lots of these:
    Code:
    Event[686]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-01-15T21:05:03.229
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Bruces-HP-Spectre
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x1
    Vendor ID:Device ID: 0x8086:0x9D11
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    You have a Realtek PCIE Card Reader according to driver-table.txt. It's possible the device is dwefective but it could also be a driver issue. You have version 10.0.10240.21283 installed. The HP website has version 10.0.10125.212 available, which is older.
    I suggest first seeing if you can roll back the driver using Device Manager. If not then download the 10.0.10125.212 version from HP and install it, see if that helps.

    If you get any more BSODs, run the Beta log collector if you can, otherwise run the DM log collector. Jus make sure we get the dump or dumps.
      My Computers


  6. Posts : 24
    Windows 10 x64
    Thread Starter
       #6

    Thank you, maestro. There was no rollback option for the card reader driver in Device Manager, but updating it to an even more recent version (10.0.14393.21292) was an option. I'm trying that first. If the BSODs keep coming, I will update this thread, then download the older version on the HP website and install that one.
      My Computer


  7. Posts : 24
    Windows 10 x64
    Thread Starter
       #7

    Another couple of BSODs


    Changing the card reader driver nearly eliminated the BSODs, but since I last wrote there have been a couple more. I ran the log collector again. Please let me know if you see any more clues. Thanks!
      My Computer


  8. Posts : 14,047
    Windows 11 Pro X64 22H2 22621.1848
       #8

    Latest dump shows two problems:
    Code:
    ffffe88e`37b89960  fffff803`35fec010*** ERROR: Module load completed but symbols could not be loaded for AgileVpn.sys
     AgileVpn+0x1c010
    Driver Description: RAS Agile Vpn Miniport Call Manager
    Driver Update Site: Windows Update
    This is a Windows file so unlikely to be the source of a problem.


    Code:
    ffffe88e`37b89550  fffff80b`42a75450Unable to load image \SystemRoot\system32\DRIVERS\bddci.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bddci.sys
    *** ERROR: Module load completed but symbols could not be loaded for bddci.sys
     bddci+0x15450
    This belongs to BitDefender AV

    I suggest uninstalling BitDefeder and running with Windows Defender for awhile and see if that resolves the problem.

    Event log has this for the 26th:
    Code:
    Event[20328]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2019-02-26T15:44:50.003
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Bruces-HP-Spectre
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000154 (0xffffd8090284e000, 0xffffe88e37b89390, 0x0000000000000002, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4e1fec39-8f82-4343-af9d-6ba58f1d9e7b.
    Please zip C:\WINDOWS\MEMORY.DMP and upload to a file sharing site like Onedrive then post a link here so I can download it to look at it. It will be pretty big so will take a while to upload. May not provide any additional info but then again it might.
      My Computers


  9. Posts : 24
    Windows 10 x64
    Thread Starter
       #9

    Okay, thanks. I will try that. Bitdefender has been acting a little weird on my other computer, but not, to outward appearances, on this one. I will see what they have to say about this error.

    Unfortunately, C:\WINDOWS\MEMORY.DMP does not exist.
      My Computer


  10. Posts : 24
    Windows 10 x64
    Thread Starter
       #10

    Thanks to those who tried to help me. Ultimately, I had to retire this computer. There was nothing physically wrong with the computer as far as I could determine. HP stopped supporting Windows 10 on this computer with version 1903, and made it known that certain hardware drivers were not going to be updated to keep them compatible. HP lost me as a customer.
      My Computer


 

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