New Samsung M.2 SSD, Ive been getting BSOD error, 0x0000000e

  1.    2 Weeks Ago #1

    New Samsung M.2 SSD, Ive been getting BSOD error, 0x0000000e


    Hello everyone,

    Seeing as I work in an IT support capacity, ill try my best to explain the situation, and the troubleshooting steps i have taken thus far.

    First and foremost my PC Specs:

    CPU: Intel Core i7 6700K Standard clock
    RAM: Gskill RipJaw DDR4 3200 16GB
    Motherboard: Asus Hero VIII
    Primary Hard Drive: Samsung 970 Pro SSD M.2 512MB
    Secondary Hard Drive: Samsung 850 SSD 512 MB
    Tertiary Hard Drive: Seagate Momentus 7200
    GPU: MSI Gaming X GTX 1080
    Three monitors


    On to the issue at hand, I recently received a new SSD for my computer (The Samsung 970 Pro M.2), I replaced my old M.2 (Samsung 860 M.2 SSD). I proceed to do a complete reinstall to avoid any issues. After the OS install and all drivers for my video card, SSD's and other hardware. I proceeded to go on about my day, I received the first BSOD when i was watching YouTube on one screen and playing World of Warcraft on the other.

    The error was 0x0000000e, So i than did some research and decided to check my hard drive for issues using the /scannow function. Some errors where found and corrected. This however did not resolve my issue, I received the BSOD 2-3 more time since then, the last time being 1 hour ago. The strangest part is it leaves no files in the minidump folder.

    I have attached my logs, it would be greatly appreciated if anyone who has some advice or has corrected the issue before could lead me in the right direction. If anymore information is needed i will be happy to provide it to the best of my ability.
    New Samsung M.2 SSD, Ive been getting BSOD error, 0x0000000e Attached Files
      My ComputerSystem Spec

  2.    2 Weeks Ago #2

    There's newer version of NVMe driver that's been just recently released:

    https://s3.ap-northeast-2.amazonaws....Driver_3.1.exe

    Worth giving it a try to start with.
      My ComputersSystem Spec

  3.    2 Weeks Ago #3

    krzemien said: View Post
    There's newer version of NVMe driver that's been just recently released:

    https://s3.ap-northeast-2.amazonaws....Driver_3.1.exe

    Worth giving it a try to start with.
    Oh wow I didnt see this, thank you for making me aware. Ill make sure to install it when i get home from work. I went to samsung's website but didnt see any change logs sadly.
      My ComputerSystem Spec

  4.    2 Weeks Ago #4

    May not be related / help you, of course, but still worth doing.

    And the only reason I mention this here is as I remembered it having been updated in this thread:

    Samsung NVME Driver Updated - Page 2 - Windows 10 Forums
      My ComputersSystem Spec

  5.    2 Weeks Ago #5

    krzemien said: View Post
    May not be related / help you, of course, but still worth doing.

    And the only reason I mention this here is as I remembered it having been updated in this thread:

    Samsung NVME Driver Updated - Page 2 - Windows 10 Forums

    Thanks for the link to the thread, it does mention that it resolves two BSOD's, while it doesn't match my error code. It could be whats causing it in the first place. Ill update tonight and report back, the only downside is. its difficult to replicate the cause of the crash so i wont know for 1-2 weeks when it typically occurs.

    Thanks a ton though i appreciate it.
      My ComputerSystem Spec


 

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