daily BSOD during normal windows use (not gameplay)

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  1. Posts : 1,538
    Windows 8.1 Enterprise x64
       #101

    Have you tried changing the PSU? Because the symptoms (and crash dump) still point to the driver from the GPU, but this time from AMD
      My Computer


  2. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #102

    @MrPepka: I have not changed the Power Supply Unit yet. I would be able to exchange it with my second PC.

    Some added information:
    A couple of times now, the computer does not continue booting, but holds a the "boot" screen:
    Attachment 236789

    Does that point to anything?
      My Computers


  3. Posts : 1,538
    Windows 8.1 Enterprise x64
       #103

    Symptoms you experience (except for BSoD) indicate that the power supply is already retiring and I suggest replacing it
      My Computer


  4. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #104

    1) Detach all peripheral devices
    2) Run through POST troubleshooting:

    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps
      My Computer


  5. Posts : 29
    Windows 10 Pro x64 v1809 build 17763.503
       #105

    This has been an interesting thread to watch and read through.

    Sorry OP you're still having issues. I'm of a different make/model (Intel/Nvidia based setup) but I'm getting similar issues. Except my crash dumps don't seem to be written out. But lol if I didn't see that nvidia nvldmkm.sys in event viewer all the time.

    Sucks the motherboard replacement didn't do it -- I think that was the step I was looking at next. Maybe try the power supply swap first. AMD and nvidia cards do handle power differently, so maybe that's a good hardware piece to try and swap out first.

    Best of luck!
      My Computer


  6. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #106

    OK, thanks all for your replies and interest in my computer challenges

    Short update:
    1. It seems I have more BSOD with this replacement mobo then before the exchange. It happens most often during starting up windows (before login screen) or just after login screen, and also when logged in but nobody is using the computer (or when using chrome/IE or office). Never a BSOD when playing a game like " Dungeons3" where my videocard and PC is pretty stressed (as in: fans are making lots of noise)!!
    2. I detached my 2 optical drives. No new boot screen "holdups" noticed. However I bought an internal speaker/buzzer (online), so I can hear the boot beeps. I hope to install it tomorrow, and then continue the POST troubleshooting steps.
    3. I will exchange the PSU after that.

    NB: I still have "Turn_off_include_drivers_in_Windows_Update.reg" active

    For crash info, here are lastest logs and DMP file:
    LOG: Attachment 236924
    DMP: MEMORY-06-11.zip - Google Drive

    Keep you informed.

    - - - Updated - - -

    What I did:
    - installed a PC buzzer
    - changed PC power cord with a new one and put it on a different wall outlet.
    - added both optical drivers
    - turned on "beep at startup" in BIOS

    Turned on PC. Got a single beep, BIOS booted succesfully.
    Then, I got multiple BSOD during booting/starting of windows.

    - removed both optical drivers again

    No change in behaviour:
    Turned on PC. Got a single beep, BIOS booted succesfully.
    Then, I got multiple BSOD during booting/starting of windows.
    Also, a couple of times, the monitor screen went black during starting windows.
    All fans were spinning, internal case lights are on. Fans of videocard where not spinning, but that is normal operation mode. (These fans are not spinning during normal office use, e.g. while I am typing these words)

    Finally, I used recovery options (during starting of windows) to go to a previous restore point that windows had created this morning, just before an (automated) update. After that, I got into windows without a BSOD.

    log file with log collector V2: Attachment 237068
    dmp file: MEMORY06-13.zip - Google Drive

    When rebooting, windows wants to do the update again that got cancelled while going back to this restore point:
    Attachment 237069
    Perhaps this update is related to the BSOD?. The last update also failed in a BSOD. So, I am a bit anxious to restart PC.

    I hope to exchange the PSU next.
    And I am wondering if I should change back to my original motherboard
      My Computers


  7. Posts : 1,538
    Windows 8.1 Enterprise x64
       #107
      My Computer


  8. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #108

    I updated the firmware of my SSD drive to the most recent version. (did not changed PSU yet)

    I did not seem to work. I am still having BSOD; a LOT actually. Every 10 -30 minutes or so this evening, before and after the firmware update

    Also, a BSOD during windows10 update, so that update failed.
    I used explorer a lot, to backup files to my second HDD and to my NAS, and I used chrome/IE to read websites.

    I did saw some sys files mentioned in de BSOD.
    And also, explorer seems to "refresh" often.

    No new DMP files found, but I ran collecter v2:
    Attachment 237090

    Any thoughts on what do to or what to exchange next?

    -----
    update:
    Yesterday, I removed the secondary (HDD) drive from the computer. I started the computer, and started using it to check any impact of this change. I updated windows to the latest update, which went succesfull. And I played a game, used MS office, explorer and Chrome a lot.

    Computer stayed BSOD free for about 36 hours now. I was beginning to think I found the cause.


    Then, this afternoon, I went away for an erran and I left my computer turned on. An explorer window and a google chrome window were open, but computer was pretty much idle.

    But, when I came back, I saw a BSOD.
    I ran collector and posted the zip and DMP file:
    MEMORY06-16.zip - Google Drive



    Last edited by Smurfmans; 16 Jun 2019 at 13:47.
      My Computers


  9. Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       #109

    Today, I exchanged my PSU with another one. (BeQuit 650W).
    But, I got a BSOD during the day, so I do not think the PSU is the cause of the problem.

    Currently, I have about one BSOD per day.

    I contacted the shop where I bought my computer components, and they asked me to return for testing: Motherboard, CPU, Videocard and Memory.

    I will do that coming week.
      My Computers


  10. Posts : 1,538
    Windows 8.1 Enterprise x64
       #110

    I looked at your previous full dump and I have this solution for you:
    Run msconfig, select "Boot" page, select option "Advanced options", and check option "Debug". Accept changes and reboot computer.
      My Computer


 

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