daily BSOD during normal windows use (not gameplay)

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  1. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #21
      My ComputersSystem Spec


  2. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    There were no misbehaving drivers seen in the mini dump.
    In the memory dump the AMD GPU drivers were the misbehaving drivers.
    atikmdag.sys
    atikmpag.sys

    1) Temporarily turn off Window updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials

    2) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    3) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    4) Install a driver that is different from: 25.20.15011.1004

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

    How to Install Radeon™ Software on a Windows® Based System | AMD


    5) The hardware needs to be tested:
    See if you can find a friend. neighbor, relative or local computer store to swap the dGPU card.
    Test the dGPU card in another computer
    Test a card from another computer in the problematic computer


    Code:
    Name	Radeon RX 580 Series
    PNP Device ID	PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&1C3D25BB&0&0019
    Adapter Type	AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX 580 Series
    Adapter RAM	(1.048.576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\amdxc64.dll
    Driver Version	25.20.15011.1004
    INF File	oem13.inf (ati2mtag_Polaris10DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xFEC2FFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000E0FF
    Memory Address	0xFE900000-0xFE93FFFF
    IRQ Channel	IRQ 4294967270
    I/O Port	0x000003B0-0x000003DF
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\c0338124.inf_amd64_923c69fb6002c3cc\b337967\atikmpag.sys (25.20.15011.1004, 576,00 KB (589.824 bytes), 17-1-2019 20:47)
    Code:
    amdkmdag	amdkmdag	c:\windows\system32\driverstore\filerepository\c0338124.inf_amd64_923c69fb6002c3cc\b337967\atikmdag.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    amdkmdap	amdkmdap	c:\windows\system32\driverstore\filerepository\c0338124.inf_amd64_923c69fb6002c3cc\b337967\atikmpag.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    atikmdag.sys Wed Jan  9 18:08:21 2019 (5C368CF5)
    atikmpag.sys Wed Jan  9 17:56:07 2019 (5C368A17)
    Last edited by zbook; 13 Feb 2019 at 16:18.
      My ComputerSystem Spec


  3. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #23

    Last saterday, I swapped the videocard from my other PC system with my problematic computer.
    I installed the most recent drivers on both computers. And continued to use the computers as usual.

    Today (tuesday), I had the first BSOD on my problematic computer.
    On the other, correct working computer, no BSOD so far.

    I attached the DM log and created a link to memory.dmp MEMORY.DMP - Google Drive
    daily BSOD during normal windows use (not gameplay) Attached Files
      My ComputersSystem Spec


  4. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    There were no misbehaving drivers in the debugging of the mini dump.
    The memory dump debugging displayed Nvidia dGPU misbehaving drivers.

    Was the Nvidia GPU card working without problems in another computer?
    Were you able to find another computer to test the AMD card?
    If so was the computer stable or were there BSOD?

    If the computer that had the Nvidia GPU was stable then there are two different GPU cards that have had BSOD in the problematic computer.

    This can be a port or motherboard problem.

    View the computer manual to view all of the possible ports for the GPU card.
    List the number and names of the ports.
    Try each of the ports with the Nvidia GPU card.


    Code:
    Name	NVIDIA GeForce GTX 770
    PNP Device ID	PCI\VEN_10DE&DEV_1184&SUBSYS_28251462&REV_A1\4&1C3D25BB&0&0019
    Adapter Type	GeForce GTX 770, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 770
    Adapter RAM	(2.147.483.648) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
    Driver Version	23.21.13.8813
    INF File	oem5.inf (Section022 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xF6000000-0xF6FFFFFF
    Memory Address	0xE8000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF1FFFFFF
    I/O Port	0x0000E000-0x0000E07F
    IRQ Channel	IRQ 54
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys (23.21.13.8813, 16,15 MB (16.936.048 bytes), 9-11-2017 04:40)
    Code:
    Event[12087]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-02-16T13:22:47.884
      Event ID: 219
      Task: N/A
      Level: Waarschuwing
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Fractal
      Description: 
    The driver \Driver\amdkmafd failed to load for the device PCI\VEN_1002&DEV_AAF0&SUBSYS_AAF01462&REV_00\4&1c3d25bb&0&0119.
    Code:
    amdkmafd.sys
    AMD Audio Bus Lower Filter
    http://support.amd.com/us/gpudownload/Pages/index.aspx
    Code:
    nvlddmkm	nvlddmkm	c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    nvlddmkm.sys Fri Oct 27 10:49:39 2017 (59F35593)
      My ComputerSystem Spec


  5. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #25

    The Nvidia GTX70 was working fine in the other computer "Antec".
    The AMD RX580 videocard is now also working fine in the other computer Antec (so far)

    The manual of my motherboard in the problematic computer fractal is:
    http://asrock.pc.cdn.bitgravity.com/...50M%20Pro4.pdf

    On page 7 and 25:
    Click image for larger version. 

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    I assume with "port" , you mean PCIe slot?
    According to the manual, there are three PCI slots. Only PCIe slot 2 and 3 would physically fit the videocard, although PCIe slot 3 only has x4 lane whereas PCIe slot 2 has x16 lane.

    My videocard is currently installed in PCIe slot 2.
    When checking my PC case, I found out that there is no room for my videocard to be installed in PCIe slot 3. The videocards need space for 2 virtual brackets, but there is only room for 1 bracket in combination with PCIe slot 3. The PSU is also blocking its space in combination with PCIe slot3. See attached photo.

    Click image for larger version. 

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    Attached Thumbnails Attached Thumbnails image.jpg  
    Last edited by Smurfmans; 19 Feb 2019 at 16:38.
      My ComputersSystem Spec

  6. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895
       #26

    @zbook Once again you are focusing on GPU issues that are not the problem. You have incorrectly implicated the GPU driver when it was not involved in the crash. Recheck your analysis.
      My ComputersSystem Spec


  7. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    @philc43 There are other ways to communicate. Instead of criticizing with "you statements" use positive statements so that others have the opportunity to learn.
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895
       #28

    zbook said: View Post
    @philc43 There are other ways to communicate. Instead of criticizing with "you statements" use positive statements so that others have the opportunity to learn.
    If I have offended you I apologise. I should have asked you to explain the analysis in post #24 of the memory dump which led to the conclusion that the GPU driver was implicated.
      My ComputersSystem Spec


  9. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    In another thread there was a timing question. Please comment on how you determined the timing.
      My ComputerSystem Spec

  10.    #30

    Apologies for chiming in yet again: bit of a context from me.

    I too was plagued by unexplained and entirely random BSODs in the past (throughout last year). It suffices to say that the ultimate lengthy analysis of DMP files with @cwsink kind help was kind-of inconclusive and the result might have been either CPU, or GPU, or MoBo, or Memory, or SSD that would be at fault (sic!).

    Now, I sincerely believe that the relevant hardware test software can (should) expose these quickly. There's always margin for error here and there, but: either something is proved to work, or is not.
    All hardware tests on my PC confirmed that all is well, with temperatures being within the expected range etc. (This is HP PC we're talking about here). And yet, every now and then: BSOD out of the woodwork. Genuinely puzzling!

    And then: BSODs have suddenly stopped, just like that - funnily enough, from around 1809 release. To this day I have no idea whether it's Intel RST drivers that were to blame (most likely in my view) or any other driver (Realtek Audio? Realtek Ethernet? Logitech SetPoint? Anything else? Driver verifier has not thrown anything up). I've not changed anything internally hardware-wise, installed software remains broadly the same.

    My Windows remains the same since 1607 release (so HP factory config, plus MS forced upgrade every 6 months, that is), I never had to - nor wanted to - reinstall or refresh OS from scratch or recovery disks.

    So: go figure.
      My ComputersSystem Spec


 
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