daily BSOD during normal windows use (not gameplay)

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  1. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #91

    zbook said: View Post
    Which hardware components are under warranty?
    I bought all components for this computer new in november 2018, so they are still "under warranty":

    Click image for larger version. 

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    I swapped the new MSI Radeon videocard during troubleshooting in this thread with the NVIDIA videocard of my second (older) computer. This NVIDIA videcard is not under warranty (because older then 2 years)

    I also attached a HDD and 2 optical drives, which I already owned.

    zbook said: View Post
    What is the availability of a motherboard to swap?
    I do not have a spare motherboard for this computer.

    I currently have BIOS version 2.00 installed. 3.10 is available, as are also new AMD drivers required for BIOS version 3.10. Should I install these?
      My ComputersSystem Spec


  2. Posts : 25,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #92

    There were no misbehaving drivers seen in the last BSOD memory dump.
    Earlier in the thread the BIOS and drivers should have all been brought up to date.
    If they were not or if there were new BIOS/drivers during the thread then update all.
    There have been many different types of bugchecks.
    This is typically seen when there are hardware problems.
    See post #75.
      My ComputerSystem Spec


  3. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #93

    Since March, 15, BIOS v3.10 became available. :)
    I just updated the BIOS to version 3.10 and also installed the latest AMD All-in-1 drivers (v18.50.16.01_WHQL) (as is required for this BIOS version).

    I hope this helps... Keep you posted
      My ComputersSystem Spec


  4. Posts : 83
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       #94

    Since last post (april 19th, 2 weeks ago), I had 4 BSOD.

    Here are the DUMP files:
    04-21 https://drive.google.com/open?id=1De...4cNpDHa6UjorbR
    04-29 https://drive.google.com/open?id=1ik...C4Tc1bHpi8o1Cd
    05-01 https://drive.google.com/open?id=1xg...JcWP8hjvGh8phd
    05-04 https://drive.google.com/open?id=1KX...IeJvh66PZOKBfz

    and the BETA collector LOG files
    04-21 https://drive.google.com/open?id=1IN...rGXF--ve2FyQGS
    04-29 https://drive.google.com/open?id=14G...M2VnqtzwKjDbGX
    05-01 https://drive.google.com/open?id=1_r...qZq8kCxyEmuiVX
    05-04 https://drive.google.com/open?id=1Cz...E6dXZncRRJ8UHD

    Drivers verifier is off, and "include non-windows drivers in windows update" is also off

    Any advise on how to continue?

    If you come to the conclusion that it probably is a hardware problem, which hardware would you advise to exchange?

    And can I assume that this hardware is then "broken" and return it to the shop?
    Could you help me in what I can say to explain my claim about what is wrong with the particular hardware?
      My ComputersSystem Spec


  5. Posts : 132
    Windows 8.1 Enterprise x64
       #95

    Check S.M.A.R.T your disks with HD Tune
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 4,095
    64bit Win 10 Pro ver 1809 Build 17763.503 and W10 Insider Build 18362 and 18895
       #96

    @Smurfmans I was just reminded that this thread had gone unanswered for a few days.

    The evidence does indeed point to hardware. In your most recent crash dump I see the following from the analysis:

    Code:
    MODULE_NAME: hardware
    
    FAILURE_BUCKET_ID:  IP_MISALIGNED_amdppm.sys
    
    BUCKET_ID:  IP_MISALIGNED_amdppm.sys
    
    PRIMARY_PROBLEM_CLASS:  IP_MISALIGNED_amdppm.sys
    This would suggest to me that the CPU might be faulty. This thread shows how difficult hardware faults are to track down, and looking at the other crash dumps there is not a lot to help confirm this diagnosis so I am afraid there will be some trial and error involved. Do let us know how you get on.
      My ComputersSystem Spec


 
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