Random crashes on new computer

Page 2 of 2 FirstFirst 12

  1. Posts : 9
    10
    Thread Starter
       #11

    look three posts up. thanks.
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #12

    No, you didn't use the Beta log collector, you use the older DM_Log_collector.
      My Computers


  3. Posts : 9
    10
    Thread Starter
       #13

    OOPS!

    Here ya go

    Attachment 223485
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #14

    There were two BSODs on 1/12. Both were Bugcheck 116 which is a video problem.
    Code:
    1/12/2019 6:08 AM
    Windows Error Reporting
    Fault bucket 0x116_TdrBCR:D_Tdr:9_IMAGE_atikmpag.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: b7724446-2993-47c5-97c4-c2fb701949c5
    Problem signature:
    P1: 116
    P2: ffffc08e27cce480
    P3: fffff8030f36f818
    P4: 0
    P5: d
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    Attached files:
    \\?\C:\Windows\Minidump\011119-5531-01.dmp
    \\?\C:\Windows\TEMP\WER-7421-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2618.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2628.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2627.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2638.tmp.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_116_298bc945cb35704dcb523b9ac783d393d5d15a_00000000_cab_0211e007
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8baf8506-44a1-4e29-a8f3-a612afb50ba9
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    
    1/12/2019 6:02 AM
    Windows Error Reporting
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 116
    P2: ffffc08e27cce480
    P3: fffff8030f36f818
    P4: 0
    P5: d
    P6: 10_0_17763
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    Attached files:
    \\?\C:\Windows\Minidump\011119-5531-01.dmp
    \\?\C:\Windows\TEMP\WER-7421-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2618.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2628.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2627.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2638.tmp.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_116_298bc945cb35704dcb523b9ac783d393d5d15a_00000000_cab_02d82635
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8baf8506-44a1-4e29-a8f3-a612afb50ba9
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    I can't find anything in Event Viewer log (Eventlog.txt) that provides any info on why it failed. It does have this which BSODhunter already mentioned:

    No idea why this one shows on 1/11 while the others show on 1/12.
    Code:
    Event[873]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2019-01-11T22:02:32.772
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-ORL2N9T
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffc08e27cce480, 0xfffff8030f36f818, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 8baf8506-44a1-4e29-a8f3-a612afb50ba9.
    Unfortunately MEMORY.DMP has been deleted so we have no dumps to look at.

    A Google search turns up several reasons for this type of failure.

    Nvidia driver (You have the latest)
    Video Card or Chip not properly seated
    Overclocking
    Defective Video card or chip

    You could try some of the older Nvidia drivers, see if they work any better. If you want to do rthis I recommend using DDU to completely uninstall the existing driver then do a custom install of only the Nvidia Graphics and PhysX driver.
    Get the older drivers for your Nvidia card here: NVIDIA Driver Downloads
    Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Nvidia Graphics and PhysX driver.

    See if that gets rid of the problem.
      My Computers


  5. Posts : 9
    10
    Thread Starter
       #15

    I was afraid of this. I bought the card used, apparently used meant there was a problem initially. The seller responded with "what was the card doing?" I put all this info into the return.

    I tried reinstalling different drivers and all of the other suggestions but things aren't really changing for the better.

    Thanks for the help. Off to buy a new RTX 1060 with my refund.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #16

    Good luck. Let us know how you make out with the new card.
      My Computers


  7. Posts : 9
    10
    Thread Starter
       #17

    Got the new card. Asus ROG Strix RTX 2060 O6G.
    Installed the new card without doing a DDU strip of drivers. Took about 10 seconds to go from 800x600 to HD. Began running stress tests (Time spy, Firestrike, Heaven, Valley etc.) Gamed for a few hours (card came with battlefield 5). Let it sit doing nothing but wasting electricity on RGB and fans and a slideshow on the desktop.
    Zero BSOD in 36 hours of continuous operation.

    Thanks for trying to help. You guys did give me the insights with the x116 error codes that it was a video problem. Seems that problem is solved!

    Appreciate it! Kinni

    Attachment 223903
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #18

    Thanks for letting us know Kinni. Glad all is well.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:52.
Find Us




Windows 10 Forums