Random BSODs with new build, unable to pinpoint cause

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  1.    6 Days Ago #21

    Here are the results of the commands you had me run:
    Microsoft Windows [Version 10.0.17763.292]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.292

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    416000 file records processed.
    File verification completed.
    9892 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    366 reparse records processed.
    545264 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    366 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    64633 data files processed.
    CHKDSK is verifying Usn Journal...
    40101072 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    438055979 KB total disk space.
    302384132 KB in 322067 files.
    193184 KB in 64634 indexes.
    0 KB in bad sectors.
    541367 KB in use by the system.
    65536 KB occupied by the log file.
    134937296 KB available on disk.

    4096 bytes in each allocation unit.
    109513994 total allocation units on disk.
    33734324 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-LQ2MU7I\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>
    I will work on reinstalling the graphics drivers next.
      My ComputerSystem Spec

  2.    6 Days Ago #22

    So i uninstalled all of my amd drivers with the latest ddu and reinstalled them cleanly. Things were fine for most of the day but I just got another bsod. I've attached the latest logs and linked the memory dump.
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    I'll see about testing the gpu in another pc if that's still the case but I don't know if I have another pc that will be compatible...
      My ComputerSystem Spec


  3. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #23

    The logs displayed the installation of the same driver.

    1) temporarily turn off windows updates of non-Microsoft drivers

    2) Use DDU to uninstall the current driver

    3) Make sure the new driver is a different version from any of the prior misbehaving drivers

    4) See post #20 for instructions

    5) If there is another BSOD related to AMD GPU drivers there are two options:
    a) swap
    b) if the CPU has iGPU then see if you can plug the display into the motherboard port
    c) if step b is not possible then see if you can find a friend, neighbor, relative, or local computer store to swap the card (it can be AMD or Nvidia dGPU)


    Code:
    Name	Radeon RX Vega
    PNP Device ID	PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C1\6&1529FF03&0&00000019
    Adapter Type	AMD Radeon Graphics Processor (0x687F), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX Vega
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
    Driver Version	25.20.15017.1010
    INF File	oem6.inf (ati2mtag_R7500DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFE600000-0xFE6FFFFF
    IRQ Channel	IRQ 4294967244
    Driver	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmpag.sys (25.20.15017.1010, 576.41 KB (590,240 bytes), 2/4/2019 7:53 AM)
      My ComputerSystem Spec

  4.    6 Days Ago #24

    Oh, I'm sorry. I thought you said make sure its different from 25.20.15011.1004. I'll reinstall with an older version and report back, thanks.
      My ComputerSystem Spec


  5. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #25

    The driver in the latest BSOD memory dump (post #23) was the same as the driver in the prior BSOD in post #20.

    If a replacement driver (different version) is stable then that may complete the troubleshooting.
    If a replacement driver (different version) is unstable then the hardware needs to be checked.
      My ComputerSystem Spec

  6.    5 Days Ago #26

    I uninstalled my display drivers with ddu and reinstalled an older version, 19.1.1. Things were running fine for most of the day but I just got another "memory management" bsod. I've attached the latest logs and linked to the memory dump. I guess for my next step I will try to put another graphics card in this rig and see if I keep getting bsods. Thanks

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    Last edited by treben; 5 Days Ago at 20:41.
      My ComputerSystem Spec


  7. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       5 Days Ago #27

    The memory dump debugging again displayed the AMD GPU drivers in the latest BSOD.

    The driver version was:
    Code:
    (25.20.15011.1004)
    This was the same driver that was in post #4.
    It was not a test of a third driver but typically two misbehaving drivers is what is used before testing hardware.

    The next step is to check the hardware.

    The best testing conditions are to make two tests:

    a) Test a new GPU card in the problematic computer
    b) Test the GPU card from the problematic computer in another computer

    Code:
    atikmdag.sys Wed Jan  9 18:08:21 2019 (5C368CF5)
    atikmpag.sys Wed Jan  9 17:56:07 2019 (5C368A17)
    Code:
    Name	Radeon RX Vega
    PNP Device ID	PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C1\6&1529FF03&0&00000019
    Adapter Type	AMD Radeon Graphics Processor (0x687F), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX Vega
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\amdxc64.dll
    Driver Version	25.20.15011.1004
    INF File	oem6.inf (ati2mtag_R7500 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFE600000-0xFE6FFFFF
    IRQ Channel	IRQ 4294967244
    Driver	c:\windows\system32\driverstore\filerepository\u0338124.inf_amd64_b9b08b9409c1138e\b337967\atikmpag.sys (25.20.15011.1004, 576.00 KB (589,824 bytes), 1/17/2019 2:47 PM)
      My ComputerSystem Spec

  8.    5 Days Ago #28

    Just to add some information: I just installed a third set of amd drivers, version 25.20.15003.5010 and got another memory management bsod. Tomorrow, I will try a new gpu in this rig and update the post. Thanks.
      My ComputerSystem Spec

  9.    3 Days Ago #29

    Ok, so I switched out the graphics card after uninstalling the drivers with ddu and afterwards installing new drivers. No crashes yesterday however today I returned to the PC after it was idle and the screen was black. After having to force a reboot I checked the event log and noticed that it said it restarted due to a bugcheck so I have attached the logs as usual. This seems different though from the last ones though, at least in the way it happened.

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    Random BSODs with new build, unable to pinpoint cause Attached Files
    Last edited by treben; 3 Days Ago at 11:38.
      My ComputerSystem Spec


  10. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #30

    How long had the swapped card been in use?
    Was the computer that had the swapped card working smoothly?

    The debugging displayed AMD GPU drivers:
    atikmdag.sys and atikmpag.sys

    Is it possible to test the dGPU card from the from the problematic card in another computer?

    When the swapped card was tested in the problematic computer was the same or a different port used?
    How many ports do you see available available to connect the dGPU?


    Code:
    Name	AMD Radeon (TM) R7 360 Series
    PNP Device ID	PCI\VEN_1002&DEV_665F&SUBSYS_E258174B&REV_81\4&4EBBD83&0&0019
    Adapter Type	AMD Radeon Graphics Processor (0x665F), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon (TM) R7 360 Series
    Adapter RAM	(2,147,483,648) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
    Driver Version	25.20.15017.1010
    INF File	oem6.inf (ati2mtag_R505DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF07FFFFF
    Memory Address	0xF0000000-0xF07FFFFF
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFE800000-0xFE8FFFFF
    IRQ Channel	IRQ 4294967244
    Driver	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmpag.sys (25.20.15017.1010, 576.41 KB (590,240 bytes), 2/4/2019 7:53 AM)
    Code:
    amdkmdag	amdkmdag	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmdag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    amdkmdap	amdkmdap	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmpag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    Code:
    atikmdag.sys Fri Feb  1 16:12:48 2019 (5C54C460)
    atikmpag.sys Fri Feb  1 15:58:17 2019 (5C54C0F9)
    Last edited by zbook; 2 Days Ago at 03:12.
      My ComputerSystem Spec


 
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