Random BSODs with new build, unable to pinpoint cause

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  1. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #11

    The latest BSOD had bugcheck 7E.
    The memory.dmp debugging did not display any misbehaving drivers.

    For RAM testing we have used Memtest86+ version 5.01 for DDR2 and DDR3 RAM.
    The minimum number of passes for testing is 8 passes.
    For DDR4 RAM testing we were using Memtest86 version 8.0 for 8 or more passes.

    Ordinarily we use continuous testing for the 8 passes.
    Running the test twice seems better than once if that is the only remaining option.

    Using Memtest 86 version 8.1 please test a second time the RAM for 4 passes.
    If another option is found I'll report it into the thread.
    At this time a double test appears to be the best option.
      My ComputerSystem Spec

  2.    3 Weeks Ago #12

    Just a quick update: Last night I ran memtest with all 4 sticks of ram in and it came up with I think 29 errors (first memtest file and picture). I also had another bsod this morning, (logs and memory dmp link). After that I pulled the most recent 2 sticks of ram that I purchased and ran memtest twice for 4 passes each and came up with no errors (the other 2 memtest files). I am going to RMA the two sticks of ram that I pulled, run another memtest tonight to be safe and be on the lookout for more bsods. Hopefully, this will be solved then.

    Memory.dmp: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Attachment 221841
      My ComputerSystem Spec


  3. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #13

    Two of the three repeat memtest86 version 8.1 tests displayed no errors.

    To differentiate good from malfunctioning RAM test each RAM module one at a time in the same DIMM for two sets of 4 passes. If there is an error the test can be aborted.

    The memory dump displayed bugcheck 3B with GPU drivers at the time of the crash.

    With malfunctioning RAM it is likely that the driver was a bystander.
    To be on the safe side the driver will be replaced.

    1) Temporarily turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials

    2) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    3) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    Make sure the new driver is a version different from: 25.20.15011.1004

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.0.4 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

    Code:
    Summary
    Report Date
    2019-01-22 09:07:44
    Generated by
    MemTest86 V8.1 Free (64-bit)
    Result
    FAIL
    System Information
    EFI Specifications
    2.60
    System
    
    Manufacturer
    Micro-Star International Co., Ltd.
    Product Name
    MS-7B85
    Version
    1.0
    Serial Number
    To be filled by O.E.M.
    BIOS
    
    Vendor
    American Megatrends Inc.
    Version
    1.30
    Release Date
    12/21/2018
    Baseboard
    
    Manufacturer
    Micro-Star International Co., Ltd.
    Product Name
    B450 GAMING PRO CARBON AC (MS-7B85)
    Version
    1.0
    Serial Number
    IA16227793
    CPU Type
    AMD Ryzen 7 2700X Eight-Core 
    CPU Clock
    3723 MHz [Turbo: 4301.1 MHz]
    # Logical Processors
    16
    L1 Cache
    16 x 96K (100389 MB/s)
    L2 Cache
    16 x 512K (77164 MB/s)
    L3 Cache
    1 x 16384K (33203 MB/s)
    Memory
    32733M (16123 MB/s)
    DIMM Slot #0
    8GB DDR4 XMP PC4-24000
    
    G Skill Intl / F4-3000C16-8GTZR
    
    16-18-18-38 / 3002 MHz / 1.350V
    DIMM Slot #1
    8GB DDR4 XMP PC4-24000
    
    G Skill Intl / F4-3000C16-8GTZR
    
    16-18-18-38 / 3002 MHz / 1.350V
    DIMM Slot #2
    8GB DDR4 XMP PC4-24000
    
    G Skill Intl / F4-3000C16-8GTZR
    
    16-18-18-38 / 3002 MHz / 1.350V
    DIMM Slot #3
    8GB DDR4 XMP PC4-24000
    
    G Skill Intl / F4-3000C16-8GTZR
    
    16-18-18-38 / 3002 MHz / 1.350V
    Result summary
    Test Start Time
    2019-01-22 00:35:50
    Elapsed Time
    7:14:18
    Memory Range Tested
    0x0 - 81F380000 (33267MB)
    CPU Selection Mode
    Parallel (All CPUs)
    ECC Polling
    Enabled
    # Tests Passed
    44/48 (91%)
    Lowest Error Address
    0x4580F2268 (17792MB)
    Highest Error Address
    0x7EBAE5F88 (32442MB)
    Bits in Error Mask
    0000000000082000
    Bits in Error
    2
    Max Contiguous Errors
    1
    Test
    # Tests Passed
    Errors
    Test 0 [Address test, walking ones, 1 CPU]
    4/4 (100%)
    0
    Test 1 [Address test, own address, 1 CPU]
    4/4 (100%)
    0
    Test 2 [Address test, own address]
    4/4 (100%)
    0
    Test 3 [Moving inversions, ones & zeroes]
    4/4 (100%)
    0
    Test 4 [Moving inversions, 8-bit pattern]
    4/4 (100%)
    0
    Test 5 [Moving inversions, random pattern]
    4/4 (100%)
    0
    Test 6 [Block move, 64-byte blocks]
    1/4 (25%)
    28
    Test 7 [Moving inversions, 32-bit pattern]
    4/4 (100%)
    0
    Test 8 [Random number sequence]
    3/4 (75%)
    1
    Test 9 [Modulo 20, ones & zeros]
    4/4 (100%)
    0
    Test 10 [Bit fade test, 2 patterns, 1 CPU]
    4/4 (100%)
    0
    Test 13 [Hammer test]
    4/4 (100%)
    0
    Last 10 Errors
    2019-01-22 06:08:50 - [Data Error] Test: 6, CPU: 11, Address: 7EBAE5F88, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:50 - [Data Error] Test: 6, CPU: 11, Address: 7E9AE5FA8, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:42 - [Data Error] Test: 6, CPU: 0, Address: 7BE8E9F48, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:42 - [Data Error] Test: 6, CPU: 0, Address: 7BC8E9F68, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:17 - [Data Error] Test: 6, CPU: 15, Address: 6FA1331C8, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:17 - [Data Error] Test: 6, CPU: 15, Address: 6F81331E8, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:01 - [Data Error] Test: 6, CPU: 13, Address: 673D8FA08, Expected: 00000000, Actual: 00002000
    2019-01-22 06:08:01 - [Data Error] Test: 6, CPU: 13, Address: 671D8FA28, Expected: 00000000, Actual: 00002000
    2019-01-22 06:07:22 - [Data Error] Test: 6, CPU: 4, Address: 50EF254C8, Expected: 00000000, Actual: 00002000
    2019-01-22 06:07:22 - [Data Error] Test: 6, CPU: 4, Address: 50CF254E8, Expected: 00000000, Actual: 00002000

    Code:
    Name	Radeon RX Vega
    PNP Device ID	PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C1\6&1529FF03&0&00000019
    Adapter Type	AMD Radeon Graphics Processor (0x687F), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX Vega
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\amdxc64.dll
    Driver Version	25.20.15011.1004
    INF File	oem21.inf (ati2mtag_R7500DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFE600000-0xFE6FFFFF
    IRQ Channel	IRQ 4294967244
    Driver	c:\windows\system32\driverstore\filerepository\c0337968.inf_amd64_d248ffd59bb9b64f\b337967\atikmpag.sys (25.20.15011.1004, 576.41 KB (590,240 bytes), 1/10/2019 10:47 AM)
    Code:
    amdkmdag	amdkmdag	c:\windows\system32\driverstore\filerepository\c0337968.inf_amd64_d248ffd59bb9b64f\b337967\atikmdag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    amdkmdap	amdkmdap	c:\windows\system32\driverstore\filerepository\c0337968.inf_amd64_d248ffd59bb9b64f\b337967\atikmpag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    Code:
    atikmdag.sys Wed Jan  9 18:08:21 2019 (5C368CF5)
    atikmpag.sys Wed Jan  9 17:56:07 2019 (5C368A17)
      My ComputerSystem Spec

  4.    3 Weeks Ago #14

    Quick update. It's been 2 days since I pulled those 2 sticks of ram and I haven't had a bsod since. It seems all the different errors I was getting were symptoms on bad ram. I'll post an update when I get the ram replaced or if I have any other bsods. Thanks for the help.
      My ComputerSystem Spec

  5.    6 Days Ago #15

    So some time has elapsed. I had no bsod's for about a week while my ram was being replaced. I got the replacements and I had them for a few days without issues. Now all of a sudden I've gotten 3 bsods in the past two days. I've attached the latest logs. I of course ran memtest right away to check the ram. After running it 2 times in a row with 8 passes total it came up with zero errors. Hopefully, it is something other than the ram because my return period just ended with the replacements. Thanks for your help!
      My ComputerSystem Spec


  6. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #16

    Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a separate share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 02/11/2019 10:30:15
    Size on disk: 1524 MB
    For any BSOD:
    a) run the BETA log collector and post a new zip into the thread
    b) post a memory.dmp zipped file share link if the file size is < 1.5 GB


    Were the Memtest86 ran on 32 GB RAM?
    If possible please post images and text reports of the results.
      My ComputerSystem Spec

  7.    6 Days Ago #17

    My mistake, I had forgotten the memdump. Here is the link:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I've also attached the memtest results. Yes, they were with 32gb of ram, the same setup that I had the bsods on.
      My ComputerSystem Spec


  8. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #18

    There were 2 BSOD on 2/9

    The bugchecks were
    7E
    3B

    The bugcheck today was:
    1A

    Where is the link for the Memtest86 results on 32 GB RAM?

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) wmic RecoverOS set AutoReboot = False

    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  9.    6 Days Ago #19

    They are attached to the previous post.
      My ComputerSystem Spec


  10. Posts : 23,878
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #20

    1) The debugging of the 1A memory dump displayed recurrent misbehaving hardware drivers: AMD GPU
    atikmdag
    atikmpag

    2) Temporarily turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials


    3) Uninstall everything AMD using Display driver uninstaller and install new drivers from AMD website.

    4) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    5) Make sure that the new driver version is different from:
    25.20.15011.1004

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

    How to Install Radeon™ Software on a Windows® Based System | AMD

    6) When multiple driver versions for the same hardware cause BSOD the hardware needs to be tested.

    7) Find a friend, neighbor, relative, or local computer store to swap the dGPU.
    The swap can be AMD or Nvidia

    There should be two tests:
    a) Test a new card in the problematic computer
    b) Test the card from the problematic computer in another computer

    Code:
    Name	Radeon RX Vega
    PNP Device ID	PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C1\6&1529FF03&0&00000019
    Adapter Type	AMD Radeon Graphics Processor (0x687F), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX Vega
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
    Driver Version	25.20.15017.1010
    INF File	oem56.inf (ati2mtag_R7500DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1440 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000EF00-0x0000EFFF
    Memory Address	0xFE600000-0xFE6FFFFF
    IRQ Channel	IRQ 4294967244
    Driver	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmpag.sys (25.20.15017.1010, 576.41 KB (590,240 bytes), 2/4/2019 7:53 AM)
    Code:
    atikmdag.sys Fri Feb  1 16:12:48 2019 (5C54C460)
    atikmpag.sys Fri Feb  1 15:58:17 2019 (5C54C0F9)
    Code:
    amdkmdag	amdkmdag	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmdag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    amdkmdap	amdkmdap	c:\windows\system32\driverstore\filerepository\c0338885.inf_amd64_648d9ae54bb276d8\b338884\atikmpag.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    Code:
    amdkmdag     amdkmdag               amdkmdag               Kernel        Manual     Running    OK         TRUE        FALSE        35,643,392        3,485,696   0          2/1/2019 5:12:48 PM    C:\WINDOWS\system32\DriverStore\FileRepository\c 8,192      
    amdkmdap     amdkmdap               amdkmdap               Kernel        Manual     Running    OK         TRUE        FALSE        8,192             442,368     0          2/1/2019 4:58:17 PM    C:\WINDOWS\system32\DriverStore\FileRepository\c 4,096
      My ComputerSystem Spec


 
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