BSOD reboot loop "CRITICAL SERVICE FAILED"

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  1.    3 Weeks Ago #11

    update: I copied the Catroot and Catroot2 folders from my other PC onto the broken installation. With my great surprise Windows 10 booted up!! Thank you so much guys, it was so easy!!!
    But - there is a catch! I am still experiencing the "an administrator has blocked you from running this app" when opening items such as Device Manager or Disk management. This was happening before the crash, I thought it was because of the messed folders and the digital signature for mmc.exe.

    Click image for larger version. 

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    Most importantly, I do not have network connectivity. The network driver seems to be working fine, the adaptor is detected and the cable is detected. However, I have no network displayed under "Network and share centre" and the details of the connection is an empty page.
    However, I can pick it up from here. I am slowly creating a system restore disk (my RAID is also verifying!), then I'll create a system restore point. Then I'll begin the investigation. I guess this is not BSOD anymore and it's best to continue elsewhere on this forum?

    I guess I'll cover the usual virus&malware as I assumed from the beginning that the error above was me messing with catroot and catroot2 folders but maybe it's all a coincidence and the system was broken by a bad system restore.
    In any case, let me say how much I love this forum and how much I thank you guys for your help!!
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,235
    Windows 10 Pro X64 1809 17763.292
       3 Weeks Ago #12

    Good job, great perseverance!!!!!

    You might want to think about doing a repair install soon. It will leave your data alone, just reinstall the OS. It's basically an in-place update.

    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec

  3.    3 Weeks Ago #13

    Indeed I was thinking about that today even though I am kind of sceptical it will fix those issues - at least I can see others reporting a similar problem where the repair install did not help.

    But now that the system is working I have lots of paths to follow - I'll begin with trying to recover network access first! Funnily enough, one solution I found on this very forum to fix the error message I quoted above is to... delete the Catroot2 folder! :)
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 7,235
    Windows 10 Pro X64 1809 17763.292
       3 Weeks Ago #14

    That is funny in a weird, sad kind of way.
      My ComputersSystem Spec

  5.    3 Weeks Ago #15

    I guess this is my final update.
    I managed to gain access to mmc.exe by disabling UAC completely from the registry
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    and change the value EnableLUA to 0.

    but I could not regain network access. The NIC was seen and the cable was detected but the connection did not show up under Network and Sharing Centre, nor I had any sort of configuration displayed under "details".

    I attempted to update the driver but it would not take the driver from the Realtek website. I managed to successfully run DISM (thank you for the nice link, it worked like a charm) but it did not improve the situation.

    Searching online was pointless as 100% of my results were of people unable to connect to the internet for configuration issues.
    So finally I went ahead and did a "repair install" of Windows 10.
    That fixed all the issue, including UAC which I have now re-enabled. I do not see any issues and the system seems to have returned to full functionality!
    Many many thanks to those who spent some of their time to help me!
      My ComputerSystem Spec


  6. Posts : 23,857
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #16

    Glad to see you backup and running.
    You are welcome.

    Consider:
    1) making a backup image:
    Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.
    Macrium is widely used in Ten Forums
    Macrium Software | Your Image is Everything

    2) The backup image can be saved to another drive or to the cloud

    3) Additional methods to protect files are to:
    a) Copy and paste the Users folders > save to another drive or the cloud
    b) Create a new regback folder and save the regback to another drive or to the cloud

    4) Most OP post a BETA log collector.
    When posted this can be scanned and read to see if there are actionable entries.
    The in place upgrade repair should fix may operating system problems.
    Registry problems often need other steps.

    5) If you have any problems in the future let us know
      My ComputerSystem Spec

  7.    3 Weeks Ago #17

    zbook said: View Post
    Glad to see you backup and running.
    1) making a backup image:
    Indeed I made one yesterday using the old windows image backup. I use Crashplan on my NAS, I guess the best solution would be to back up Windows regularly on the folder which is getting backed up on the cloud.
    I know how important a backup is, I just never really considered backing up windows - indeed it's not critical as my data.
    I'll find out what software I want. Indeed a software that does not just blindly copy all the files would be useful - I see Macrium has delta backups.


    4) Most OP post a BETA log collector.
    When posted this can be scanned and read to see if there are actionable entries.
    The in place upgrade repair should fix may operating system problems.
    Registry problems often need other steps.
    Very kind of you - and great tool BTW! It's attached.
    One thing I want to check is why the system stopped generating dumps when BSOD were happening.

    5) If you have any problems in the future let us know
    Thank you!
    BSOD reboot loop "CRITICAL SERVICE FAILED" Attached Files
      My ComputerSystem Spec


  8. Posts : 23,857
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #18

    The logs displayed piracy /crack.

    See rule #4.

    Forum Rules - Windows 10 Help Forums

    Please remove all pirated software and tools to bypass the activation of software.
      My ComputerSystem Spec

  9.    3 Weeks Ago #19

    I'm sorry, I didn't realise I was breaking the rules - it was not intentional. My apologies.
      My ComputerSystem Spec


 
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