BSOD Kernel Auto Boost Lock Acquisition With Raised IRQL

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  1. Posts : 15
    64-bit Wind 10 Pro build 17134
    Thread Starter
       4 Weeks Ago #21

    The drivers from the MS site didn't work and I think the mobo might be under warranty. If it is, Ill have to think of a work out a way to send it in as it's my work pc as well. Ill need to find a replacement in the meantime.

    Ill also open a driver thread to see if there are other options but it's sounding like it's a hardware issue that needs dealing with.

    Thanks
      My ComputerSystem Spec


  2. Posts : 23,926
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #22

    You are welcome.
    Please update the thread with any progress or open a new thread if applicable.
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 7,245
    Windows 10 Pro X64 1809 17763.292
       4 Weeks Ago #23

    Usually an RMA will send you a new board and a return shipping label and give you 10 days or so to return the old board so you should be able to install the new board then return the old one with minimal down time.
      My ComputersSystem Spec


  4. Posts : 15
    64-bit Wind 10 Pro build 17134
    Thread Starter
       3 Weeks Ago #24

    Beta Log collector

    Dump 3.zip

    https://drive.google.com/open?id=1ca...tqzIoE9GEPrLEW


    DMP
    https://drive.google.com/open?id=1Cd...Whyd62Job42Lai


    Brand new BSOD dump. Thought Id post it see if it can provide any actual info this time as the previous collections didnt include the dmp file.
      My ComputerSystem Spec


  5. Posts : 23,926
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #25

    1) What happened with the motherboard/Asus?

    2) What happened with the Asmedia forum for the device manager unknown device?

    3) How come the startup and recovery system failure settings were changed from automatic memory dump in post #6 to small memory dump?


    4) If possible please change to automatic memory dump during the troubleshooting process.
    Reboot after the change to maintain the setting.



    Code:
    Unknown USB Device (Device Descriptor Request Failed)	USB\VID_0000&PID_0002\5&1CC0E58A&0&7	43



    5) Temporarily turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials

    6) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

    7) re-install the Nvidia GPU driver from the Nvidia website

    (Make sure that the new driver is different from: 25.21.14.1771)

    8) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.0.7 (or newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks


    Code:
    1/26/2019 8:10 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffffa005fe4ae080
P3: ffffa005edcaf6a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\012619-13484-01.dmp
\\?\C:\Windows\TEMP\WER-15078-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C40.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C41.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C50.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_192_b8f62de4e33857d9eddd24281b9e24bdc5b52bba_00000000_cab_168c5f56

Analysis symbol: 
Rechecking for solution: 0
Report Id: f51768eb-a629-4012-a35a-6ced3a64c10d
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
    1/26/2019 8:10 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffffa005fe4ae080
P3: ffffa005edcaf6a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\012619-13484-01.dmp
\\?\C:\Windows\TEMP\WER-15078-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C40.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C41.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C50.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_192_b8f62de4e33857d9eddd24281b9e24bdc5b52bba_00000000_03604c3b

Analysis symbol: 
Rechecking for solution: 0
Report Id: f51768eb-a629-4012-a35a-6ced3a64c10d
Report Status: 4
Hashed bucket: 
Cab Guid: 0

    Code:
    THREAD ffffa005fe4ae080  Cid 3cdc.3c88  Teb: 000000f554f3e000 Win32Thread: ffffa005fac44f80 RUNNING on processor 0
    Not impersonating
    GetUlongFromAddress: unable to read from fffff806786aa164
    Owning Process            ffffa005f9a46080       Image:         Taskmgr.exe
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      4256213      
    Context Switch Count      8618           IdealProcessor: 0             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address 0x00007ff655ca5940
    Stack Init ffff9e854df9cfd0 Current ffff9e854df9c7d0
    Base ffff9e854df9d000 Limit ffff9e854df97000 Call 0000000000000000
    Priority 12 BasePriority 10 PriorityDecrement 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff806`7a666398 fffff806`7847a7d3 : 00000000`00000192 ffffa005`fe4ae080 ffffa005`edcaf6a0 00000000`00000002 : nt!KeBugCheckEx
    fffff806`7a6663a0 fffff806`79649191 : ffffa005`f56d9410 00000000`00000000 00000000`00000000 fffff806`8f13ae91 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x1c1573
    fffff806`7a6663f0 fffff806`796380c4 : ffffa005`f56d9410 ffffa005`edbd0000 ffffa005`edb448e0 00000000`00000000 : dxgkrnl!DpiRemoveMemoryTracker+0x25
    fffff806`7a666420 fffff806`8f010233 : ffffa005`edcae030 ffffa005`edeb4000 ffffa005`edbd0000 ffff8001`7248b000 : dxgkrnl!DxgkFreeContiguousMemoryCB+0x44
    fffff806`7a666450 ffffa005`edcae030 : ffffa005`edeb4000 ffffa005`edbd0000 ffff8001`7248b000 00000000`00400000 : nvlddmkm+0xe0233
    fffff806`7a666458 ffffa005`edeb4000 : ffffa005`edbd0000 ffff8001`7248b000 00000000`00400000 00000000`00000001 : 0xffffa005`edcae030
    fffff806`7a666460 ffffa005`edbd0000 : ffff8001`7248b000 00000000`00400000 00000000`00000001 00000000`00000000 : 0xffffa005`edeb4000
    fffff806`7a666468 ffff8001`7248b000 : 00000000`00400000 00000000`00000001 00000000`00000000 fffff806`8f011ebe : 0xffffa005`edbd0000
    fffff806`7a666470 00000000`00400000 : 00000000`00000001 00000000`00000000 fffff806`8f011ebe ffffa005`f56d9190 : 0xffff8001`7248b000
    fffff806`7a666478 00000000`00000001 : 00000000`00000000 fffff806`8f011ebe ffffa005`f56d9190 ffffa005`edbd0000 : 0x400000
    fffff806`7a666480 00000000`00000000 : fffff806`8f011ebe ffffa005`f56d9190 ffffa005`edbd0000 ffffa005`f56d9410 : 0x1

    Code:
    Name	NVIDIA GeForce GTX 1070
    PNP Device ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_37011458&REV_A1\4&31024D2F&0&0018
    Adapter Type	GeForce GTX 1070, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1070
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_3da53a4c8ad12ded\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_3da53a4c8ad12ded\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_3da53a4c8ad12ded\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_3da53a4c8ad12ded\nvldumdx.dll
    Driver Version	25.21.14.1771
    INF File	oem6.inf (Section004 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	3440 x 1440 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xFA000000-0xFB0FFFFF
    Memory Address	0xC0000000-0xFBFFBFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    I/O Port	0x0000E000-0x0000EFFF
    IRQ Channel	IRQ 40
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nvgbdi.inf_amd64_3da53a4c8ad12ded\nvlddmkm.sys (25.21.14.1771, 19.51 MB (20,461,984 bytes), 1/20/2019 1:55 AM)
    Code:
    nvlddmkm.sys Fri Jan 11 03:16:04 2019 (5C385ED4)
      My ComputerSystem Spec


  6. Posts : 15
    64-bit Wind 10 Pro build 17134
    Thread Starter
       3 Weeks Ago #26

    I reached out to Asus, I was expecting an email back this week about if they will honor a RMA. Im hoping I will hear back next week or I will reach back out to them again.

    I haven't made the post yet, I will later today on the Asmedia forum. I was hoping Asus would just let me RMA and let them handle it.

    Im not sure why it was changed to small mem dump but I changed it back to automatic.

    Also turned off win updates for non-ms drivers and redid nvidia drivers though the driver is still showing up as 25.21.14.1771 and I dont see any newer drivers


    I have a friend who has an extra new 1070 he's going to lend me Sunday to try out to make sure it's not the video card.
      My ComputerSystem Spec


  7. Posts : 23,926
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #27

    When testing video cards it is best to perform two tests.
    a) Test a new card in the problematic computer
    b) Test the card from the problematic computer in another computer

    When replacing drivers a rolled back driver can be used to test for a stable /unstable computer environment.
      My ComputerSystem Spec


  8. Posts : 15
    64-bit Wind 10 Pro build 17134
    Thread Starter
       2 Weeks Ago #28

    Well after a week I finally got another BSOD. I still have the new video card in and tried the old card on another pc with no issues.

    Here is the latest dump file

    DESKTOP-3NVFENO-(2019-02-05_05-18-30).zip - Google Drive

    I really hope there is some useful info in this. Asus wont take back the mobo, so if it's a mobo issue it looks like Ill be replacing it.
      My ComputerSystem Spec


  9. Posts : 23,926
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #29

    The mini dump bugcheck was 192.

    The stack text displayed the misbehaving driver: Nvidia GPU driver nvlddmkm.sys

    Code:
    STACK_TEXT:  
    fffff803`04c66398 fffff803`02a817d3 : 00000000`00000192 ffff840f`7781b080 ffff840f`758f06a0 00000000`00000002 : nt!KeBugCheckEx
    fffff803`04c663a0 fffff803`173a9191 : ffff840f`81f64a10 00000000`00000000 00000000`00000000 fffff803`19f9ae91 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x1c1573
    fffff803`04c663f0 fffff803`173980c4 : ffff840f`81f64a10 ffff840f`7f2f8000 ffff840f`758ba550 00000000`00000000 : dxgkrnl!DpiRemoveMemoryTracker+0x25
    fffff803`04c66420 fffff803`19e70233 : ffff840f`758ef030 ffff840f`75ad8000 ffff840f`7f2f8000 ffffa901`765e8000 : dxgkrnl!DxgkFreeContiguousMemoryCB+0x44
    fffff803`04c66450 ffff840f`758ef030 : ffff840f`75ad8000 ffff840f`7f2f8000 ffffa901`765e8000 00000000`00400000 : nvlddmkm+0xe0233
    fffff803`04c66458 ffff840f`75ad8000 : ffff840f`7f2f8000 ffffa901`765e8000 00000000`00400000 00000000`00000001 : 0xffff840f`758ef030
    fffff803`04c66460 ffff840f`7f2f8000 : ffffa901`765e8000 00000000`00400000 00000000`00000001 00000000`00000000 : 0xffff840f`75ad8000
    fffff803`04c66468 ffffa901`765e8000 : 00000000`00400000 00000000`00000001 00000000`00000000 fffff803`19e71ebe : 0xffff840f`7f2f8000
    fffff803`04c66470 00000000`00400000 : 00000000`00000001 00000000`00000000 fffff803`19e71ebe ffff840f`81f64f50 : 0xffffa901`765e8000
    fffff803`04c66478 00000000`00000001 : 00000000`00000000 fffff803`19e71ebe ffff840f`81f64f50 ffff840f`7f2f8000 : 0x400000
    fffff803`04c66480 00000000`00000000 : fffff803`19e71ebe ffff840f`81f64f50 ffff840f`7f2f8000 ffff840f`81f64a10 : 0x1

    One more test can be performed:

    The same driver was used with the new Nvidia GPU card.

    Temporarily turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials
    Make sure the new driver is not: 25.21.14.1771

    The Nvidia GPU card from the problematic computer did not BSOD in another computer.
    The new Nvidia GPU card just had BSOD in the problematic computer but with the same driver.

    If there is a BSOD with a new driver with the replaced card then you can conclude that the motherboard is faulty.



    Code:
    2/5/2019 11:17 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffff840f7781b080
P3: ffff840f758f06a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\020519-13953-01.dmp
\\?\C:\Windows\TEMP\WER-15640-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_192_3d68a0f019ed8f12f1c4a869a1a214bb20ef6c76_00000000_cab_055c4f77

Analysis symbol: 
Rechecking for solution: 0
Report Id: ed150466-0f61-4252-9440-67a5cbcb8f19
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
    2/5/2019 11:17 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffff840f7781b080
P3: ffff840f758f06a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\020519-13953-01.dmp
\\?\C:\Windows\TEMP\WER-15640-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DB7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_192_3d68a0f019ed8f12f1c4a869a1a214bb20ef6c76_00000000_035c4db2

Analysis symbol: 
Rechecking for solution: 0
Report Id: ed150466-0f61-4252-9440-67a5cbcb8f19
Report Status: 4
Hashed bucket: 
Cab Guid: 0
    1/26/2019 8:10 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffffa005fe4ae080
P3: ffffa005edcaf6a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\012619-13484-01.dmp
\\?\C:\Windows\TEMP\WER-15078-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C40.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C41.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C50.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_192_b8f62de4e33857d9eddd24281b9e24bdc5b52bba_00000000_cab_168c5f56

Analysis symbol: 
Rechecking for solution: 0
Report Id: f51768eb-a629-4012-a35a-6ced3a64c10d
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
    1/26/2019 8:10 AM	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 192
P2: ffffa005fe4ae080
P3: ffffa005edcaf6a0
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\012619-13484-01.dmp
\\?\C:\Windows\TEMP\WER-15078-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C40.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C41.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C50.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_192_b8f62de4e33857d9eddd24281b9e24bdc5b52bba_00000000_03604c3b

Analysis symbol: 
Rechecking for solution: 0
Report Id: f51768eb-a629-4012-a35a-6ced3a64c10d
Report Status: 4
Hashed bucket: 
Cab Guid: 0

    Code:
    Name	NVIDIA GeForce GTX 1070
    PNP Device ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_51713842&REV_A1\4&31024D2F&0&0018
    Adapter Type	GeForce GTX 1070, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1070
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
    Driver Version	25.21.14.1771
    INF File	oem24.inf (Section108 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	3440 x 1440 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xFA000000-0xFB0FFFFF
    Memory Address	0xC0000000-0xFBFFBFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    I/O Port	0x0000E000-0x0000EFFF
    IRQ Channel	IRQ 40
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_5db32447b43ce666\nvlddmkm.sys (25.21.14.1771, 19.51 MB (20,461,984 bytes), 1/27/2019 2:20 AM)
      My ComputerSystem Spec


  10. Posts : 15
    64-bit Wind 10 Pro build 17134
    Thread Starter
       2 Weeks Ago #30

    Looks like there are new drivers out as of yesterday #25.21.14.1881. Im going to update and go from there. At least now you seemed to have narrowed down the issue. If i get another crash I post the dump file but in the mean time Ill be looking out for a new mobo, though it seems this chipset is no longer for sale so Ill have to track down another mobo to fit the cpu. Thanks for your help.
      My ComputerSystem Spec


 
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