Would I be better off just redoing windows entirely and starting fresh? Just wondering as this is a work pc as well and I can add my important programs first to see if the issue still persists or if not then I can add back my gaming and other nonessential programs later.
If you can clean install that is always the best option as it eliminates problems related to:
malware, ransomware, corruption of the operating system, registry, drive file system, boot partition, drivers, applications, etc.
This is a tutorial on clean install:
Clean Install Windows 10 | Tutorials
Download Windows 10
After the clean install Windows by default will install many non-Microsoft drivers.
For better performance it is best to download and install drivers from the computer or motherboard manufacturer website.
These are the best tested drivers.
X99-A/USB 3.1 Driver & Tools | Motherboards | ASUS USA
For any drivers needed and not displayed the next best sources are the component manufacturer websites: Intel, AMD, Nvidia, Killer Networks, Realtek, etc.
Intel® Driver & Support Assistant
NVIDIA
Third party websites can install unknown files.
After the clean install > install drivers > update Windows > install applications > evaluate computer stability / instability
Did a fresh install up to Win 10 1809
The Unknown USB device is still there
Attachment 221548
1) Open device manager > click view > click show hidden devices > manually expand all rows > right click on the unknown USB device > left click properties
a) > click details tab > under properties scroll to hardware Ids > post an image into the thread
b) > click general tab> post a image into the thread
c) > click driver tab > click driver details > post an image into the thread
2) Run the BETA log collector > post a zip into the thread
Please post a new BETA log collector zip
that should be it in the last post, here is a sharable link
DESKTOP-3NVFENO-(2019-01-20_03-09-22).zip - Google Drive
This is the same problem device / driver as before the clean install.
See post #12 in the code section.
Code:ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) PCI\VEN_1B21&DEV_1242&SUBSYS_86751043&REV_00\4&2C9BF1CA&0&00E4 43Code:Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\5&1CC0E58A&0&7 43
The drivers can be tried and if they cannot be installed that usually indicates a problem with the hardware.
If available open a ticket with the manufacturer after trying these troubleshooting steps:
Right click on the unknown device.
Left click uninstall
After the uninstallation click action on the menu bar
Click scan for hardware changes to reinstall the driver.
If it fails to find a suitable driver and reappears as an unknown device then attempt to download the applicable driver from the Microsoft catalog:
Microsoft Update Catalog
Ill reach out to asus to see about options. Is there anyway to tell if this usb issue is the actual problem of my crashes or something else? If the usb issue isn't causing problems, I can forgo dealing with it for now. Im just not sure what else could be causing the bsod. I guess Ill have to wait for the next one given the new win install. If you have any other advice that would be great. I greatly appreciate all your help.
1) There were no dump files to debug.
2)The memory dump was accidentally deleted possibly using Ccleaner.
3) With a clean install it is now time to use the computer as usual and see if there are any problems.
4) If you had overclocked please use the computer for a while without overclocking to reduce confounding factors
5) If there are any problems you can open a new thread or reopen this one.
6) There are problems after the clean install as displayed in the live kernel reports:
Code:Name LastWriteTime Size (MB) ---- ------------- --------- USBHUB3-20190120-0137.dmp 1/20/2019 3:37:04 AM 0.25 USBHUB3-20190120-0138.dmp 1/20/2019 3:38:39 AM 0.25 USBHUB3-20190120-0159.dmp 1/20/2019 1:59:13 AM 0.25 USBHUB3-20190120-0203.dmp 1/20/2019 2:03:35 AM 0.25 USBHUB3-20190120-0229.dmp 1/20/2019 2:29:16 AM 0.25
7) What happened with the driver from the Microsoft website?
Did it fail to install?
8) Is the computer under warranty?
If it is under warranty then contact Asus.
9) Consider opening a new thread in this forum for the Asmedia host controller:
Drivers and Hardware - Windows 10 Forums
10) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 | Tutorials
11) Open startup and recovery system failure and uncheck automatically restart or run this command in administrative command prompt: wmic RecoverOS set AutoReboot = False
Code:Event[259]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2019-01-20T02:03:23.722 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-3NVFENO Description: Windows failed fast startup with error status 0xC00000D4.
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