BSOD - Critical Process Died + Stuck at 0%


  1. Posts : 1
    Microsoft Windows 10 Home x64
       #1

    Random BSOD + Stuck at 0%


    Hello,

    For several months, I got random BSODs with my laptop.
    2 kinds of error codes :
    • CRITICAL PROCES DIED
    • UNEXPECTED STORE EXCEPTION


    Whenever I check the Reliability History there are several events like this one :

    Nom d’événement du problème*: LiveKernelEvent
    Code: 141
    Paramètre*1: ffffbb081704d010
    Paramètre*2: fffff8067198c7e4
    Paramètre*3: 0
    Paramètre*4: 4
    Version du système d’exploitation: 10_0_17763
    Service Pack: 0_0
    Produit: 768_1
    Version du système: 10.0.17763.2.0.0.768.101
    Identificateur de paramètres régionaux: 1036


    Things I've done until now to try and understand what's going on :

    • The computer used to reboot immediately when crashes occured but I unchecked the option labeled as "Automatically restart" in "Startup and Recovery" (sysdm.cpl). You will find a screenshot of my current settings attached (in French)
    • Ran the HP PC Hardware Diagnostics UEFI overnight, you will find the log attached.


    I don't know what to do at this point since I can't find any minidumps or crashes reports whatsoever.

    Any idea ?

    Thanks
    Last edited by Eyji; 13 Jan 2019 at 10:42.
      My Computer


  2. Posts : 41,415
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi Eyji,

    Welcome to the Ten Forums BSOD forum.

    1) The logs were in a foreign language and were not able to scanned or read.

    Please change the default language to English and run a new BETA log collector.

    Add, Remove, and Change Display Language in Windows 10 | Tutorials


    2) Download and install: Everything
    voidtools

    3) Use everything to find: UcmUcsiCx.sys-20190106-1732.dmp

    4) Zip the file > post a share link into the thread using one drive, drop box, or google drive

    5) Uninstall and reinstall: netwtw06.sys

    Code:
    Netwtw06      ___ Pilote de carte In ___ Pilote de carte In Kernel         Manual            Running    OK         TRUE             FALSE                  2ÿ949ÿ120         4ÿ599ÿ808   0          10/05/2018 12:50:39    C:\WINDOWS\system32\drivers\Netwtw06.sys         8ÿ192
    Code:
    Name                            LastWriteTime       Size (MB)
    ----                            -------------       ---------
    UcmUcsiCx.sys-20190106-1732.dmp 06/01/2019 17:32:18   1221,52

    Code:
    Nom	[00000002] Intel(R) Wireless-AC 9560
    Type de carte	Ethernet 802.3
    Type de produit	Intel(R) Wireless-AC 9560
    Installé	Oui
    ID de périphérique Plug-and-Play	PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&2&A3
    Dernière réinitialisation	13/01/2019 14:43
    Index	2
    Nom du service	Netwtw06
    Adresse IP	192.168.1.56, fe80::6154:e952:9d51:f8b, 2a01:cb00:64:d500:cccc:933:44b2:725e, 2a01:cb00:64:d500:6154:e952:9d51:f8b
    Sous-réseau IP	255.255.255.0, 64, 128, 64
    Passerelle IP par défaut	192.168.1.1, fe80::86a1:d1ff:fe8c:3470
    DHCP activé	Oui
    Serveur DHCP	192.168.1.1
    Expiration du bail DHCP	14/01/2019 14:43
    Obtention du bail DHCP	13/01/2019 14:43
    Adresse MAC	‪14:4F:8A:BC:86:4E‬
    Adresse mémoire	0xFE0F8000-0xFE0FBFFF
    Canal IRQ	IRQ 4294967273
    Canal IRQ	IRQ 4294967272
    Pilote	c:\windows\system32\drivers\netwtw06.sys (20.60.0.7, 8,40 Mo (8*810*336 octets), 13/05/2018 15:35)
    Code:
    netwtw06	___ Pilote de carte Intel(R) Wireless pour Windows 10 64 bits	c:\windows\system32\drivers\netwtw06.sys	Pilote du noyau	Oui	Manuel	En cours d’exécution	OK	Normal	Non	Oui
      My Computer


 

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