Freezing on new- motherboard, fresh install

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  1. Posts : 6
    Microsoft Windows 10 Pro 64-bit
       1 Week Ago #1

    Freezing on new- motherboard, fresh install


    Hi,

    My desktop was getting BSODs and freezing. Since I am not good at PC troubleshooting I've taken it to repair... twice.

    One tech said it was the motherboard, so I got a new one, had it installed and also upgraded by 150 SSD to a 250 GB SSD, then I started having problems booting into windows.

    I then took it to a second tech who said it was a driver graphics driver issue and reinstalled windows and updated the graphics driver.

    Since I got it back from second tech the BSODs have stopped but it is still freezing. Sometimes once a day, sometimes once every ten minutes. It happens most often when I am watching videos (such as youtube, netflix or vlc player) but also when the computer is just idling. The only way to get it back to normal is to restart. I haven't really installed anything since I got it back except office 365 for work.

    I searched the issue online and have tried the following fixes:

    -Adjusting/Increasing Virtual Memory
    -Disabling the C states in the BIOS.
    -Changing the power to high performance.
    - "Paused" all windows updates

    I've attached the zip file as per forum instructions. Any help would be greatly appreciated.
    Freezing on new- motherboard, fresh install Attached Files
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       1 Week Ago #2

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec


  3. Posts : 6
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       1 Week Ago #3

    Ok done.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       1 Week Ago #4

    In the future, if you are asked to upload a zip log, please use the following version.
    BSOD - Posting Instructions - Windows 10 Forums
    This version is essentially going to replace the one you used as it collects more information.

    I would like to see some more detailled information about your system in regards to the memory, CPU and motherboard, and also check some drivers.
    Please do the following.

    Detailed system information
    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.

    Please make screenshots of each stick.
    Please post each screenshot in your next reply/replies.





    Please run driver verifier using the following settings for 48 hours.
    • Special Pool
    • Force IRQL checking
    • Pool Tracking
    • Deadlock Detection
    • Security Checks
    • Miscellaneous Checks
    • Power framework delay fuzzing
    • DDI compliance checking



    Warning: driver verifier could cause boot issues and/or performance issues.



    Resetting driver verifier options (recommended in this order)
    1. In normal mode open an administrator command prompt and enter the below command
    2. In safe mode open an administrator command prompt and enter the below command
    3. On 3 boot failures, you'll boot automatically to the recovery options,
      • click Troubleshoot
      • go to the advanced options
      • choose command prompt
      • enter the below command

    4. Boot with the recovery media, see above 4 steps in option 3.
    5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

    Code:
    verifier /reset


    Crashed when running driver verifier
    1. Reset driver verifier
    2. Boot in normal mode if necessary
    3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
      My ComputersSystem Spec


  5. Posts : 6
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       1 Week Ago #5

    Hi axe0,

    I've attached the new zip file and pasted the pictures below. I'll submit another reply once I've completed the driver verifier step.

    CPU
    Click image for larger version. 

Name:	CPU.PNG 
Views:	28 
Size:	44.6 KB 
ID:	220668

    Mainboard
    Click image for larger version. 

Name:	Mainboard.PNG 
Views:	28 
Size:	22.9 KB 
ID:	220669

    Memory
    Click image for larger version. 

Name:	Memory.PNG 
Views:	27 
Size:	29.2 KB 
ID:	220670

    SPD Slot 1
    Click image for larger version. 

Name:	SPID_S1.PNG 
Views:	28 
Size:	24.3 KB 
ID:	220672

    SPD Slot 2
    Click image for larger version. 

Name:	SPID_S2.PNG 
Views:	28 
Size:	30.9 KB 
ID:	220673

    SPD Slot 3
    Click image for larger version. 

Name:	SPID_S4.PNG 
Views:	28 
Size:	31.4 KB 
ID:	220674

    SPD Slot 4 is empty

    Graphic
    Click image for larger version. 

Name:	Graphics.PNG 
Views:	28 
Size:	29.4 KB 
ID:	220675
    Freezing on new- motherboard, fresh install Attached Files
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       1 Week Ago #6

    I noticed in your logs KMS activation, mostly used by enterprise, organizations and schools, was Windows activated by one of the techs?
      My ComputersSystem Spec


  7. Posts : 6
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       1 Week Ago #7

    axe0 said: View Post
    I noticed in your logs KMS activation, mostly used by enterprise, organizations and schools, was Windows activated by one of the techs?
    Yes it was. I still have my old product key if it is invalid.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       1 Week Ago #8

    Please try to activate your installation with the product key.

    The activation you're Windows installation is currently using is not legally installed, many do it because it is a lot cheaper. Unfortunately, when we detect this we do not provide support as it is against forum rules. However, in some situations if you have a key or can acquire a key to activate Windows and it's reflected in the logs that a genuinely acquired key is installed, then in my opinion it's fine so long as it doesn't happen again. Please note that this is not limited to Windows, but applies to all programs that require a license.
      My ComputersSystem Spec


  9. Posts : 6
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       1 Week Ago #9

    No problem, I've activated it with my product key and re attached the logs.

    I thought that might of happened because when I asked the repair guy if he needed my key to he refused but I just figured they did a factory reset.
    Freezing on new- motherboard, fresh install Attached Files
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       1 Week Ago #10

    They rarely do, because, from my perspective, a clean install from new install media is more effective usually.

    I'll wait for the results of driver verifier.
      My ComputersSystem Spec


 
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