Multiple BSODs on computer after getting a new graphics card.

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  1.    6 Days Ago #11

    Was good for 5 hours, and then this


    So it seemed fine and ran longer than it usually does, but alas it did crash yet again, this time it was Memory Management error. I'll attach below but right now I think the graphics card must be faulty.DESKTOP-HN05UKU-(2019-01-12_19-23-10).zip
      My ComputerSystem Spec


  2. Posts : 22,730
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #12

    Run both the DM and BETA log collectors and post new zips into the thread.
    BSOD - Posting Instructions - Windows 10 Forums

    Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 01/12/2019 19:17:12
    Size on disk: 911 MB

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread


    Code:
    Not Available	ROOT\SYSTEM\0001	The drivers for this device are not installed.
      My ComputerSystem Spec

  3.    6 Days Ago #13

    More files


    Ok, that unknown device I had come across and sorted out before posting, my system restore must have been before I uninstalled it. It was a controller that I unplugged and uninstalled all software for early in this process. The rest of the files are below

    Memory dump ( It would not show up int he file uploader so i used google drive):
    https://drive.google.com/open?id=1_a...RChXgVi3I1DEyP

    Log files:
    DESKTOP-HN05UKU-(2019-01-12_19-51-12).zip
    DESKTOP-HN05UKU-Sat_01_12_2019_194744_34.zip
      My ComputerSystem Spec


  4. Posts : 22,730
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #14

    The misbehaving driver was again Nvidia GPU nvlddmkm.sys.

    This was a BSOD with a different driver.

    At this time you can seek return merchandise authorization (RMA) for the Nvidia card.

    To confirm the Nvidia GPU malfunction the card can be tested in another computer or a new card in this computer.

    The computer has: Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)

    See if you can remove the Nvidia dGPU and connect the monitor to the motherboard display port.
    Assess computer stability / instability with this connection.






    Code:
    Name	NVIDIA GeForce GTX 1060 6GB
    PNP Device ID	PCI\VEN_10DE&DEV_1C03&SUBSYS_62673842&REV_A1\4&3834D97&0&0008
    Adapter Type	GeForce GTX 1060 6GB, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1060 6GB
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll
    Driver Version	25.21.14.1722
    INF File	oem0.inf (Section108 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF6000000-0xF6FFFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF1FFFFFF
    I/O Port	0x0000E000-0x0000E07F
    IRQ Channel	IRQ 16
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvlddmkm.sys (25.21.14.1722, 19.47 MB (20,420,352 bytes), 1/12/2019 4:36 PM)
      My ComputerSystem Spec

  5.    5 Days Ago #15

    Alright I will investigate the graphics card further. I may not be able to update you guys for a while seeing as this may take longer to get done but I will for sure reply if this does finally get resolved. Thank you so much for the support.
      My ComputerSystem Spec


 
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