BSOD Random, Faulty_Hardware_Corrupted_Page and NTFS_File_System

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  1. Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) The logs are in a foreign language and cannot be scanned or read.
    2) Please use English as the default language so that the logs can be troubleshooted.

    Add, Remove, and Change Display Language in Windows 10 | Tutorials

    3) The bugcheck was 12B.
    4) The debugging displayed a misbehaving hardware driver.

    5) Uninstall and reinstall Intel GPU drivers: Igdkmd64.sys or IGFX

    Updating a driver. - Microsoft Community

    6) The best tested drivers should be displayed on the Dell website.
    Please install these drivers.

    7) If any driver is needed that is not displayed on the Dell website then use the component manufacturer websites: Intel, AMD, Nvidia, Killer Networks, Realtek, etc.

    8) After replacing drivers > perform windows updates

    9) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    10) Open administrative command prompt and type or copy and paste:
    11) sfc /scannow
    12) dism /online /cleanup-image /restorehealth
    13) chkdsk /scan
    14) wmic RecoverOS set AutoReboot = False
    15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    It can be easy to miss BSOD when automatically restart is checked.
    When there is a BSOD and automatically restart is unchecked you should see a BSOD window with bugcheck and : (
    Sometimes you may see a misbehaving driver in the form *.sys
    At the very beginning of a BSOD you may see a % counter.
    If you see the % counter allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.

    Step #14 will modify the startup and recovery system failure settings so that automatically restart is unchecked.



    Code:
    Naam	Intel(R) HD Graphics Family
    PNP-apparaat-id	PCI\VEN_8086&DEV_0A16&SUBSYS_05E01028&REV_09\3&11583659&0&10
    Adaptertype	Intel(R) HD Graphics Family, compatibel met Intel Corporation
    Beschrijving	Intel(R) HD Graphics Family
    RAM-geheugen	1,00 GB (1.073.741.824 bytes)
    Geïnstalleerde stuurprogramma's	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Versie van stuurprogramma	20.19.15.5058
    INF-bestand	oem54.inf (iHSWM_w10-gedeelte)
    Kleurenvlakken	Niet beschikbaar
    Vermeldingen in kleurentabel	4294967296
    Resolutie	1920 x 1080 x 60 Hz
    Bits/Pixel	32
    Geheugenadres	0xF6C00000-0xF6FFFFFF
    Geheugenadres	0xE0000000-0xEFFFFFFF
    I/O-poort	0x0000F000-0x0000F03F
    IRQ-kanaal	IRQ 4294967290
    Stuurprogramma	c:\windows\system32\drivers\igdkmd64.sys (20.19.15.5058, 7,60 MB (7.972.144 bytes), 7-11-2017 19:05)
    Code:
    igfx	igfx	c:\windows\system32\drivers\igdkmd64.sys	Kernel Driver	Ja	Manual	Running	OK	Ignore	Nee	Ja
    Code:
    igdkmd64.sys Thu Aug 16 12:03:04 2018 (5B75AE48)

    Code:
    Shrew Soft Virtual Adapter	ROOT\VNET\0000	This device is disabled.
    TAP-Windows Adapter V9	ROOT\NET\0003	This device is disabled.
    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64	ROOT\NET\0004	This device is disabled.
    Citrix Virtual Display Only Adapter	PCI\VEN_5853&DEV_1002&SUBSYS_00000001&REV_00\1&79F5D87&0&02	The drivers for this device are not installed.
    Microsoft Visual Studio Location Simulator Sensor	ROOT\WPD\0000	This device is not working properly because Windows cannot load the drivers required for this device.
      My Computer


  2. tcv
    Posts : 9
    Windows 10 Pro 64bits (10.0, build 17763)
    Thread Starter
       #12

    I removed and then installed the Intel HD Graphics Family drivers.
    I also removed Microsoft Visual Studio Location Simulator Sensor from the Device Manager
    and de-installed Citrix Workspace, which removed the Citrix Virtual Display Only Adapter from the Device Manager
    because they were mentioned in the code you pasted, and because I don't need them.

    Now there are no warnings left in the Device Manager.

    I will give an update in a week or when a new BSOD occurs.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.253

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    2663680 file records processed.
    File verification completed.
    22968 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    168262 reparse records processed.
    2998020 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    168262 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    167171 data files processed.
    CHKDSK is verifying Usn Journal...
    41741656 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    487291716 KB total disk space.
    359824956 KB in 1150638 files.
    746760 KB in 167172 indexes.
    0 KB in bad sectors.
    2814048 KB in use by the system.
    65536 KB occupied by the log file.
    123905952 KB available on disk.

    4096 bytes in each allocation unit.
    121822929 total allocation units on disk.
    30976488 allocation units available on disk.

    C:\WINDOWS\system32>wmic RecoverOS set AutoReboot = False
    Updating property(s) of '\\MPR-LPT-IA-16\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.
      My Computer


  3. Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The operating system is Windows 1803.
    Indicate whether you want to upgrade to Windows 1809 or remain with Windows 1803.
      My Computer


  4. tcv
    Posts : 9
    Windows 10 Pro 64bits (10.0, build 17763)
    Thread Starter
       #14

    When I look in the history of updates, and in Setup > System > Info, it says I have updated to version 1809 on October 5, 2018...

    (Despite having set the Windows display language and Default app language to English, and restarting, a lot of what I see remains Dutch...)
    Attachment 222056
      My Computer


  5. Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    It did display Image Version: 10.0.17763.253 in post #12. Sorry that was incorrect.
      My Computer


  6. tcv
    Posts : 9
    Windows 10 Pro 64bits (10.0, build 17763)
    Thread Starter
       #16

    tcv said:
    I removed and then installed the Intel HD Graphics Family drivers.
    I also removed Microsoft Visual Studio Location Simulator Sensor from the Device Manager
    and de-installed Citrix Workspace, which removed the Citrix Virtual Display Only Adapter from the Device Manager
    because they were mentioned in the code you pasted, and because I don't need them.

    Now there are no warnings left in the Device Manager.
    No more BSOD's since I did this!
    Thank you very, very much for helping, zbook and philc43!
      My Computer


  7. Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    That's great.
    You are welcome.
    Glad to help.
      My Computer


 

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