New
#11
1) The logs are in a foreign language and cannot be scanned or read.
2) Please use English as the default language so that the logs can be troubleshooted.
Add, Remove, and Change Display Language in Windows 10 | Tutorials
3) The bugcheck was 12B.
4) The debugging displayed a misbehaving hardware driver.
5) Uninstall and reinstall Intel GPU drivers: Igdkmd64.sys or IGFX
Updating a driver. - Microsoft Community
6) The best tested drivers should be displayed on the Dell website.
Please install these drivers.
7) If any driver is needed that is not displayed on the Dell website then use the component manufacturer websites: Intel, AMD, Nvidia, Killer Networks, Realtek, etc.
8) After replacing drivers > perform windows updates
9) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread
10) Open administrative command prompt and type or copy and paste:
11) sfc /scannow
12) dism /online /cleanup-image /restorehealth
13) chkdsk /scan
14) wmic RecoverOS set AutoReboot = False
15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
It can be easy to miss BSOD when automatically restart is checked.
When there is a BSOD and automatically restart is unchecked you should see a BSOD window with bugcheck and : (
Sometimes you may see a misbehaving driver in the form *.sys
At the very beginning of a BSOD you may see a % counter.
If you see the % counter allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.
Step #14 will modify the startup and recovery system failure settings so that automatically restart is unchecked.
Code:Naam Intel(R) HD Graphics Family PNP-apparaat-id PCI\VEN_8086&DEV_0A16&SUBSYS_05E01028&REV_09\3&11583659&0&10 Adaptertype Intel(R) HD Graphics Family, compatibel met Intel Corporation Beschrijving Intel(R) HD Graphics Family RAM-geheugen 1,00 GB (1.073.741.824 bytes) Geïnstalleerde stuurprogramma's igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll Versie van stuurprogramma 20.19.15.5058 INF-bestand oem54.inf (iHSWM_w10-gedeelte) Kleurenvlakken Niet beschikbaar Vermeldingen in kleurentabel 4294967296 Resolutie 1920 x 1080 x 60 Hz Bits/Pixel 32 Geheugenadres 0xF6C00000-0xF6FFFFFF Geheugenadres 0xE0000000-0xEFFFFFFF I/O-poort 0x0000F000-0x0000F03F IRQ-kanaal IRQ 4294967290 Stuurprogramma c:\windows\system32\drivers\igdkmd64.sys (20.19.15.5058, 7,60 MB (7.972.144 bytes), 7-11-2017 19:05)Code:igfx igfx c:\windows\system32\drivers\igdkmd64.sys Kernel Driver Ja Manual Running OK Ignore Nee JaCode:igdkmd64.sys Thu Aug 16 12:03:04 2018 (5B75AE48)
Code:Shrew Soft Virtual Adapter ROOT\VNET\0000 This device is disabled. TAP-Windows Adapter V9 ROOT\NET\0003 This device is disabled. Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0004 This device is disabled. Citrix Virtual Display Only Adapter PCI\VEN_5853&DEV_1002&SUBSYS_00000001&REV_00\1&79F5D87&0&02 The drivers for this device are not installed. Microsoft Visual Studio Location Simulator Sensor ROOT\WPD\0000 This device is not working properly because Windows cannot load the drivers required for this device.