BSoD during Sniper Elite 4, different Error Codes

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  1. SaltyHazard
    Posts : 10
    Windows 10
    Thread Starter
       New #21

    Yeah sure, sorry!
      My Computer
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  3. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #22

    I say there is something broken with the Razer Software/Driver

    Code:
    0x0000003B:    SYSTEM_SERVICE_EXCEPTION (2019-01-09 22:28:25) [Windows 10] 
 
CAUSED BY:     portcls.sys  * Port Class (Class Driver for Port/Miniport Devices) (Windows System File)  
               mfehidk.sys [2018-06-06] * McAfee Host Intrusion Detection Link Driver 
 
PROCESS:       RzSurroundVADS
    Code:
    0x0000000A:    IRQL_NOT_LESS_OR_EQUAL (2019-01-09 22:11:28) [Windows 10] 
 
CAUSED BY:     mmcss.sys  * MMCSS Driver  (Windows System File)  
 
PROCESS:       audiodg.exe

    Those two processes are pointing to the Audio device. mmcss.sys is also connected to audio.

    There are also warnings in the windows eventlog which point to audio driver problems:
    Code:
    2019-01-10 21:48:53  Warnung: Fehler beim Laden des Treibers \Driver\nvvad_WaveExtensible für das Gerät ROOT\UNNAMED_DEVICE\0000.   
2019-01-10 21:48:53  Warnung: Fehler beim Laden des Treibers \Driver\RZSURROUNDVADService für das Gerät ROOT\MEDIA\0000.   
2019-01-10 21:48:53  Warnung: Fehler beim Laden des Treibers \Driver\NVHDA für das Gerät HDAUDIO\FUNC_01&VEN_10DE&DEV_0091&SUBSYS_10DE12FA&REV_1001\5&1e2235b2&0&0001.   
2019-01-10 21:48:55  Warnung: Fehler beim Laden des Treibers \Driver\IntcAzAudAddService für das Gerät HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629B48&REV_1003\4&15a3986e&0&0001.

    The same in the Windows Error Reporting (WER) Logs:

    Code:
    Fehlerbucket 1870967910835515035, Typ 5 
Ereignisname: CLR20r3 
P1: GameManagerService.exe 
P4: System.Management 
 
Fehlerbucket 1697190084981251672, Typ 1 
Ereignisname: APPCRASH 
P1: RazerCortex.exe  
P4: sqlcipher.dll 
 
Fehlerbucket 1870967910835515035, Typ 5 
Ereignisname: CLR20r3 
P1: GameManagerService.exe 
P4: System.Management 
 
Fehlerbucket 1870967910835515035, Typ 5 
Ereignisname: CLR20r3 
P1: GameManagerService.exe 
P4: System.Management

    So please update the whole Razer software paket and driver to the newest versions available. There should be for alle input devices and audio devices. Please also update the REALTEK audio driver

    Code:
    Razer Chroma SDK                                               2.22.3          Razer Inc.                            
Razer Cortex                                                   9.3.13.964      Razer Inc.                 20181229   
Razer SoftMiner                                                1.1.6922.36844  Razer Inc.                 20181229   
Razer Surround                                                 1.05.27         Razer Inc.                            
Razer Synapse                                                  3.3.1216.122121 Razer Inc.                            
Razer Synapse                                                  2.21.21.1       Razer Inc.                 20181229
    Code:
    Audio Endpoint                            Lautsprecher (Realtek(R) Audio)                              audioendpoint.inf              10.0.17763.1                               SWD\MMDEVAPI\{0.0.0.00000000}.{8C7D4511-FCA3-42AF-AD37-6E6F4FC0C5AA}                                                True 14.09.2018 02:00:00
Audio Endpoint                            Lautsprecher (Razer Surround Audio Controller)               audioendpoint.inf              10.0.17763.1                               SWD\MMDEVAPI\{0.0.0.00000000}.{2D4C891F-A9CC-4A71-9CAE-A0AAC359DE96}                                                True 14.09.2018 02:00:00
Audio Endpoint                            Mikrofon (Realtek(R) Audio)                                  audioendpoint.inf              10.0.17763.1                               SWD\MMDEVAPI\{0.0.1.00000000}.{75115440-1BA6-4210-97D4-04BFB4BA932D}                                                True 14.09.2018 02:00:00
Audio Endpoint                            Stereomix (Realtek(R) Audio)                                 audioendpoint.inf              10.0.17763.1                               SWD\MMDEVAPI\{0.0.1.00000000}.{9FE23167-E077-447B-A723-334EFEB2B220}                                                True 14.09.2018 02:00:00
Audio Endpoint                            Q3279WG5B (NVIDIA High Definition Audio)                     audioendpoint.inf              10.0.17763.1                               SWD\MMDEVAPI\{0.0.0.00000000}.{BC770A6B-05A2-4B5D-955F-1694E0A3E44B}                                                True 14.09.2018 02:00:00
Razer BlackWidow Ultimate                                                                                                                               oem79.inf                      6.2.9200.16385                             HID\VID_1532&PID_011A&MI_01&COL01\7&FA11B3E&0&0000                                                                  True 26.10.2016 02:00:00
Razer BlackWidow Ultimate                                                                                                                               oem51.inf                      6.2.9200.16385                             USB\VID_1532&PID_011A&MI_01\6&E91AD9&0&0001                                                                         True 26.10.2016 02:00:00
Razer BlackWidow Ultimate                                                                                                                               oem83.inf                      6.2.9200.16385                             HID\VID_1532&PID_011A&MI_02\7&2F49A4C5&0&0000                                                                       True 26.10.2016 02:00:00
Razer Control Device                                                                                                                                    oem25.inf                      10.0.15063.0                               RZCONTROL\VID_1532&PID_005C&MI_00\8&1DA97F80&0                                                                      True 13.09.2018 02:00:00
Razer DeathAdder Elite                                                                                                                                  oem74.inf                      6.2.9200.16437                             USB\VID_1532&PID_005C&MI_00\6&F916996&0&0000                                                                        True 01.02.2017 01:00:00
Razer DeathAdder Elite                                                                                                                                  oem44.inf                      10.0.15063.0                               HID\VID_1532&PID_005C&MI_00\7&FB43B6E&0&0000                                                                        True 23.04.2018 02:00:00
Razer DeathAdder Elite                                                                                                                                  oem39.inf                      10.0.15063.0                               USB\VID_1532&PID_005C&MI_01\6&F916996&0&0001                                                                        True 23.04.2018 02:00:00
Razer DeathAdder Elite                                                                                                                                  oem61.inf                      10.0.15063.0                               HID\VID_1532&PID_005C&MI_01&COL01\7&37BE0D0&0&0000                                                                  True 23.04.2018 02:00:00
Razer Surround Audio Controller                                                                                                                         oem57.inf                      15.57.36.635                               ROOT\MEDIA\0000                                                                                                     True 13.10.2016 02:00:00
Realtek Audio Effects Component                                                            Realtek Audio Effects Component                              oem63.inf                      11.0.6000.619                              SWD\DRIVERENUM\REALTEKAPO&5&77F5DB7&0                                                                               True 13.04.2018 02:00:00
Realtek Audio Universal Service                                                            Realtek Audio Universal Service                              oem103.inf                     1.0.0.61                                   SWD\DRIVERENUM\REALTEKSRV&5&77F5DB7&0                                                                               True 16.04.2018 02:00:00
Realtek Hardware Support Application                                                       Realtek Hardware Support Application                         oem45.inf                      11.0.6000.109                              SWD\DRIVERENUM\REALTEKHSA&5&77F5DB7&0                                                                               True 04.12.2018 01:00:00
Realtek High Definition Audio                                                              Realtek(R) Audio                                             oem42.inf                      6.0.1.8496                                 HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629B48&REV_1003\4&15A3986E&0&0001                                        True 24.07.2018 02:00:00
Realtek PCIe GbE Family Controller                                                         Realtek PCIe GbE Family Controller                           oem95.inf                      10.28.615.2018                             PCI\VEN_10EC&DEV_8168&SUBSYS_7B481462&REV_15\4&2D16761&0&00E3                                                       True 15.06.2018 02:00:00
Remote Desktop Device Redirector Bus                                                                                                                    rdpbus.inf                     10.0.17763.1                               ROOT\RDPBUS\0000                                                                                                    True 21.06.2006 02:00:00
    Last edited by BSODHunter; 14 Jan 2019 at 10:13.
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