New
#21
Yeah sure, sorry!
Yeah sure, sorry!
I say there is something broken with the Razer Software/Driver
Code:0x0000003B: SYSTEM_SERVICE_EXCEPTION (2019-01-09 22:28:25) [Windows 10] CAUSED BY: portcls.sys * Port Class (Class Driver for Port/Miniport Devices) (Windows System File) mfehidk.sys [2018-06-06] * McAfee Host Intrusion Detection Link Driver PROCESS: RzSurroundVADSCode:0x0000000A: IRQL_NOT_LESS_OR_EQUAL (2019-01-09 22:11:28) [Windows 10] CAUSED BY: mmcss.sys * MMCSS Driver (Windows System File) PROCESS: audiodg.exe
Those two processes are pointing to the Audio device. mmcss.sys is also connected to audio.
There are also warnings in the windows eventlog which point to audio driver problems:
Code:2019-01-10 21:48:53 Warnung: Fehler beim Laden des Treibers \Driver\nvvad_WaveExtensible für das Gerät ROOT\UNNAMED_DEVICE\0000. 2019-01-10 21:48:53 Warnung: Fehler beim Laden des Treibers \Driver\RZSURROUNDVADService für das Gerät ROOT\MEDIA\0000. 2019-01-10 21:48:53 Warnung: Fehler beim Laden des Treibers \Driver\NVHDA für das Gerät HDAUDIO\FUNC_01&VEN_10DE&DEV_0091&SUBSYS_10DE12FA&REV_1001\5&1e2235b2&0&0001. 2019-01-10 21:48:55 Warnung: Fehler beim Laden des Treibers \Driver\IntcAzAudAddService für das Gerät HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629B48&REV_1003\4&15a3986e&0&0001.
The same in the Windows Error Reporting (WER) Logs:
Code:Fehlerbucket 1870967910835515035, Typ 5 Ereignisname: CLR20r3 P1: GameManagerService.exe P4: System.Management Fehlerbucket 1697190084981251672, Typ 1 Ereignisname: APPCRASH P1: RazerCortex.exe P4: sqlcipher.dll Fehlerbucket 1870967910835515035, Typ 5 Ereignisname: CLR20r3 P1: GameManagerService.exe P4: System.Management Fehlerbucket 1870967910835515035, Typ 5 Ereignisname: CLR20r3 P1: GameManagerService.exe P4: System.Management
So please update the whole Razer software paket and driver to the newest versions available. There should be for alle input devices and audio devices. Please also update the REALTEK audio driver
Code:Razer Chroma SDK 2.22.3 Razer Inc. Razer Cortex 9.3.13.964 Razer Inc. 20181229 Razer SoftMiner 1.1.6922.36844 Razer Inc. 20181229 Razer Surround 1.05.27 Razer Inc. Razer Synapse 3.3.1216.122121 Razer Inc. Razer Synapse 2.21.21.1 Razer Inc. 20181229Code:Audio Endpoint Lautsprecher (Realtek(R) Audio) audioendpoint.inf 10.0.17763.1 SWD\MMDEVAPI\{0.0.0.00000000}.{8C7D4511-FCA3-42AF-AD37-6E6F4FC0C5AA} True 14.09.2018 02:00:00 Audio Endpoint Lautsprecher (Razer Surround Audio Controller) audioendpoint.inf 10.0.17763.1 SWD\MMDEVAPI\{0.0.0.00000000}.{2D4C891F-A9CC-4A71-9CAE-A0AAC359DE96} True 14.09.2018 02:00:00 Audio Endpoint Mikrofon (Realtek(R) Audio) audioendpoint.inf 10.0.17763.1 SWD\MMDEVAPI\{0.0.1.00000000}.{75115440-1BA6-4210-97D4-04BFB4BA932D} True 14.09.2018 02:00:00 Audio Endpoint Stereomix (Realtek(R) Audio) audioendpoint.inf 10.0.17763.1 SWD\MMDEVAPI\{0.0.1.00000000}.{9FE23167-E077-447B-A723-334EFEB2B220} True 14.09.2018 02:00:00 Audio Endpoint Q3279WG5B (NVIDIA High Definition Audio) audioendpoint.inf 10.0.17763.1 SWD\MMDEVAPI\{0.0.0.00000000}.{BC770A6B-05A2-4B5D-955F-1694E0A3E44B} True 14.09.2018 02:00:00 Razer BlackWidow Ultimate oem79.inf 6.2.9200.16385 HID\VID_1532&PID_011A&MI_01&COL01\7&FA11B3E&0&0000 True 26.10.2016 02:00:00 Razer BlackWidow Ultimate oem51.inf 6.2.9200.16385 USB\VID_1532&PID_011A&MI_01\6&E91AD9&0&0001 True 26.10.2016 02:00:00 Razer BlackWidow Ultimate oem83.inf 6.2.9200.16385 HID\VID_1532&PID_011A&MI_02\7&2F49A4C5&0&0000 True 26.10.2016 02:00:00 Razer Control Device oem25.inf 10.0.15063.0 RZCONTROL\VID_1532&PID_005C&MI_00\8&1DA97F80&0 True 13.09.2018 02:00:00 Razer DeathAdder Elite oem74.inf 6.2.9200.16437 USB\VID_1532&PID_005C&MI_00\6&F916996&0&0000 True 01.02.2017 01:00:00 Razer DeathAdder Elite oem44.inf 10.0.15063.0 HID\VID_1532&PID_005C&MI_00\7&FB43B6E&0&0000 True 23.04.2018 02:00:00 Razer DeathAdder Elite oem39.inf 10.0.15063.0 USB\VID_1532&PID_005C&MI_01\6&F916996&0&0001 True 23.04.2018 02:00:00 Razer DeathAdder Elite oem61.inf 10.0.15063.0 HID\VID_1532&PID_005C&MI_01&COL01\7&37BE0D0&0&0000 True 23.04.2018 02:00:00 Razer Surround Audio Controller oem57.inf 15.57.36.635 ROOT\MEDIA\0000 True 13.10.2016 02:00:00 Realtek Audio Effects Component Realtek Audio Effects Component oem63.inf 11.0.6000.619 SWD\DRIVERENUM\REALTEKAPO&5&77F5DB7&0 True 13.04.2018 02:00:00 Realtek Audio Universal Service Realtek Audio Universal Service oem103.inf 1.0.0.61 SWD\DRIVERENUM\REALTEKSRV&5&77F5DB7&0 True 16.04.2018 02:00:00 Realtek Hardware Support Application Realtek Hardware Support Application oem45.inf 11.0.6000.109 SWD\DRIVERENUM\REALTEKHSA&5&77F5DB7&0 True 04.12.2018 01:00:00 Realtek High Definition Audio Realtek(R) Audio oem42.inf 6.0.1.8496 HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629B48&REV_1003\4&15A3986E&0&0001 True 24.07.2018 02:00:00 Realtek PCIe GbE Family Controller Realtek PCIe GbE Family Controller oem95.inf 10.28.615.2018 PCI\VEN_10EC&DEV_8168&SUBSYS_7B481462&REV_15\4&2D16761&0&00E3 True 15.06.2018 02:00:00 Remote Desktop Device Redirector Bus rdpbus.inf 10.0.17763.1 ROOT\RDPBUS\0000 True 21.06.2006 02:00:00
Last edited by BSODHunter; 14 Jan 2019 at 10:13.