Windows 10: BSOD Kernel Error

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  1.    04 Aug 2015 #1

    BSOD Kernel Error


    I was having issues crashing with Windows 7, and they continue on Windows 10.
    Link to Win 7 troubleshooting: Random BSOD, no minidump - Windows 7 Help Forums
    Maybe with a minidump now, we can figure it out!
    Attachment 28299
      My ComputerSystem Spec

  2.    10 Aug 2015 #2

    Newest log
    Attachment 30420
      My ComputerSystem Spec

  3.    18 Aug 2015 #3

    Attachment 32372
    I need this for school next week, so any help would be greatly appreciated! Here is the newest log, with a different error.

    It may be similar to this thread, but I do not know for sure.
    Solved Crashes inherited from W7 - Windows 10 Forums
      My ComputerSystem Spec


  4. Posts : 11,547
    Windows 10 Pro
       24 Aug 2015 #4

    Hi derek704,

    Welcome to the 10forums.

    Unfortunately, there are multiple causes for the crashes.
    First the drivers
    There are 2 driver blamed, 1 is Realtek RT640 NT Driver, updating could solve it if there are windows 10 compatible drivers available.
    Code:
    0: kd> lmvm rt640x64
    start             end                 module name
    fffff800`0cc40000 fffff800`0cd19000   rt640x64 T (no symbols)          
       Loaded symbol image file: rt640x64.sys
       Image path: \SystemRoot\System32\drivers\rt640x64.sys
       Image name: rt640x64.sys
       Timestamp:        Tue May 05 18:21:03 2015 (5548EDEF)
       CheckSum:         000E9B0E
       ImageSize:        000D9000
       Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The 2nd driver is from Nvidia, try to disable the Nvidia Streaming Kernel Service in msconfig.
    To disable this service: press windows logo + r, type msconfig > enter, go to the tab services and search for the Nvidia Streaming Kernel Service, when you've find it uncheck it and reboot if asked.

    Second, the memory
    Download and run MemTest86+ to test your RAM. RAM tutorial with Memtest86+
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

    Third, driver verifier
    Please read and run driver verifier.
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    In order to get the driver, we need to stress it out, done via driver verifier. If driver verifier finds a violation the pc will crash.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
    Last edited by axe0; 24 Aug 2015 at 12:44.
      My ComputersSystem Spec

  5.    30 Aug 2015 #5

    Thanks for the help!

    I've followed the procedure best I could. First I tried updating the RT640 NT Driver, but the only reference to the driver I found was located here. I followed the directions posted there, hopefully not a mistake.

    Next I disabled the Nvidia Streaming Kernel Service in msconfig, per your instructions.

    After that, I ran MemTest86+ for 24 hours with no errors, however I was not sure if I should run it with SMP enabled.
    Attachment 34678

    Lastly, I ran driver verifier for 36 hours, with no crashes to speak of. I restarted the PC, and it ran fine for a few hours until it crashed again. I've noticed that it almost always updates Windows on the crash reboot, so I disabled automatic updates. Hopefully that does the trick, but I have a sneaky feeling that it won't. Any more advice?

    Attachment 34681
      My ComputerSystem Spec


  6. Posts : 11,547
    Windows 10 Pro
       30 Aug 2015 #6

    Please uninstall all the utilities from Gigabyte, those are known to cause problems.
      My ComputersSystem Spec

  7.    30 Aug 2015 #7

    Sorry but I am not finding any gigabyte utilites or programs on my computer. Any idea where they might be?
      My ComputerSystem Spec


  8. Posts : 11,547
    Windows 10 Pro
       30 Aug 2015 #8

    Not on your pc then
    Please try MemTest86+ with SMP enabled
      My ComputersSystem Spec

  9.   My ComputerSystem Spec


  10. Posts : 11,547
    Windows 10 Pro
       01 Sep 2015 #10

    Excellent, have you experienced any new BSOD?
    If so, please use the tool again and upload the zip file.
      My ComputersSystem Spec


 
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