Windows 10: BSOD when booting up Win10 @ Mobo "Splash"; error 0x000021a

  1.    03 Aug 2015 #1

    BSOD when booting up Win10 @ Mobo "Splash"; error 0x000021a

    I am sorry if I am not very good at constructing this, but this is a log I had come across after fiddling around with the "OS Error Fix Menu????"

    Logfile: C\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

    I am not sure if that is of any help what so ever.
    So I came home and started up my computer and was sent to the Win10 BSOD with a HUGE "" then it restarted itself to diagnose the issues. After restarting I was sent to the "Automatic Repair" screen reading:

    [Your PC did not start correctly - Press "restart" to restart your PC, which can sometimes fix the problem. You can also press "Advanced Options" to try other options to repair your PC.]

    Choices were: [Restart] [Advanced Options]

    [Restart] - Kept me in a cycle of coming back to this screen.
    Advanced Options held:

    [Continue - Exit and continue to Windows 10] (This option ended up being exactly like the [Restart] Option from earlier)

    [Use a device] (Same as [Restart] option)

    [Troubleshoot - Reset your PC or see advanced options]
    -[Reset this PC - Lets you choose to keep or remove your files, and then reinstalls Windows.]
    -[Advanced Options]:
    -[System Restore] (I had no "Restore Point" to restore my computer to)
    -[System Image Recovery] (No "Image")
    -[Startup Repair]
    -[Command Prompt] (I have no idea how to use this)
    -[UEFI Firmware settings] (Not sure what I can do here to help this problem out)
    -[Startup Settings] (Will not start up in any "Safe Modes" and all other options including the safe modes ends up like the [Restart] option previously)

    [Turn off your PC] (This one does not help)

    Earlier I tried to get into the PC and run "dm_log_collector.exe" through any of the "safemodes" and all failed.

    Anyway, I am not sure what happened to my computer, but this is not the first time I had a sort of problem with this.
    Last time I solved this problem was by recovering my HDD after having problems with the "BOOTSYS" or something that had to do with the OS BOOT program; this problem was with Win7.
    I am afraid if I did the same thing with Win10; I will be removing Win10 completely and never get it back. I did get the Windows 10 Free Upgrade.

    Not sure what else to do now; please help ASAP.
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       04 Aug 2015 #2

    Hello, Glyde. I will try to help you.How long did you have the Windows 10 upgrade and did it work OK until this started? This will explain better what your recovery options are and how to do them. Recovery Environment - Use to Troubleshoot Windows 10 Failure to Boot - Windows 10 Forums. If I understand your descriptions, it looks to me that you will almost be forced to reset it or return to your previous OS. I did that once and was able to go back to Windows 10, if that concerns you. How did you do the install and where did you get the install Media?
      My ComputersSystem Spec


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