Windows 10 crashing no BSOD, screen just turns black


  1. jazir5
    Posts : 1
    windows 10
       New #1

    Windows 10 crashing no BSOD, screen just turns black


    Pc just turns off and restarts when i'm in the middle of something. So far i think it's only happened when i play a game. My videocard is the radeon hd 7850, and i'm on the newest catalyst drivers.
    In eventviewer i see a event for usermodepowerservice happening followed by a kernel-pnp source.
    Kernel-PNP has this message in the description: "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM{9e95bf9f-3804-11e5-b395-448a5b607d83}#0000000000100000"
    The usermodepowerservice thing has this message in the description "Process C:\Windows\System32\atieclxx.exe (process ID:1088) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}"

    further back there is also a kernel power error with an X that says in the description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. I am pretty sure it's not the power supply as this started literally right after i upgraded to win 10. If it's an incompatible driver what are my options currently?

    What can i do to fix this?
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  3. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #2

    Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

    Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.
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