BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL, nwifi.sys failed

  1.    1 Week Ago #1

    BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL, nwifi.sys failed


    Hello!
    I got a BSOD several hours ago but I don't recall doing anything out of the ordinary.
    It happened while I was on discord with an idle game running in the background.
    This is also the first time it happened, I bought my computer roughly 2 weeks ago.

    Thanks in advance.
    BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL, nwifi.sys failed Attached Files
      My ComputerSystem Spec


  2. Posts : 22,677
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #2

    Hi Nakres,



    Welcome to the the Ten Forums BSOD forum.



    1) In general brand new computers should not be having BSOD and the computer should be returned to the manufacturer.
    See if you can contact HP to get a return merchandise authorization (RMA)
    The logs displayed corrected hardware errors in addition to BSOD.

    If you prefer to keep the computer and troubleshoot steps are outlined below.
    If you want to use the findings and test results to discuss with HP that also can be done.

    2) Please perform the following steps:

    3) Update the specs in the "My Computer" section: HP Pavilion Gaming Desktop 690-0000nb

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    4) Open file explorer > this PC > C: > in the right upper corner search for:
    a) C:\windows\memory.dmp
    b) win32k.sys-20181230-1244.dmp

    Zip the files > post separate share links into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\windows\MEMORY.DMP
    Creation date: 01/04/2019 20:23:01
    Size on disk: 660 MB
    Code:
    win32k.sys-20181230-1244.dmp 12/30/2018 12:44:36 PM    827.87
    5) If there are any difficulties finding either dmp file then download and install Everything: voidtools
    Comment into the thread whether you were or were not able to find the files using file explorer.

    6) Use everything to find the files > zip > post separate share links into the thread using one drive, drop box, or google drive

    7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    8) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 | Tutorials

    9) Open administrative command prompt and type or copy and paste:
    10) sfc /scannow
    11) dism /online /cleanup-image /restorehealth
    12) chkdsk /scan
    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting.

    15) The BIOS: Version/Date AMI F.12, 02/08/2018
    Upgrade the BIOS: F.12 > F.20
    Driver - HP Pavilion Gaming Desktop 690-0000nb | HP® Customer Support

    16) Run the HP support assistant > upgrade drivers

    17) Download and install HP PC Hardware Diagnostics Windows (right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    18) Launch HP PC Hardware Diagnostics Windows version 1.5.4.0
    a) click system tests > click system extensive test > click run once > run overnight > post an image of the test results in the AM


    Code:
    Event[1551]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-12-29T20:10:34.973
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-VRV30SJ
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x4:0x0:0x0
    Vendor ID:Device ID: 0x15B7:0x5003
    Class Code: 0x8802
    
    The details view of this entry contains further information.
    Code:
    Event[1550]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-12-29T20:10:34.973
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-VRV30SJ
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x2:0x0:0x0
    Vendor ID:Device ID: 0x10EC:0xC821
    Class Code: 0x18000
    
    The details view of this entry contains further information.

    Code:
    Name	[00000001] Realtek RTL8821CE 802.11ac PCIe Adapter
    Adapter Type	Ethernet 802.3
    Product Type	Realtek RTL8821CE 802.11ac PCIe Adapter
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_C821&SUBSYS_831A103C&REV_00\00E04CFFFEC8210100
    Last Reset	04/01/2019 20:22
    Index	1
    Service Name	RTWlanE
    IP Address	10.126.12.225, fe80::19f5:f8df:9714:a05c
    IP Subnet	255.255.128.0, 64
    Default IP Gateway	10.126.0.1
    DHCP Enabled	Yes
    DHCP Server	10.126.0.1
    DHCP Lease Expires	04/01/2019 21:26
    DHCP Lease Obtained	04/01/2019 21:16
    MAC Address	‪80:2B:F9:6A:30:9F‬
    I/O Port	0x00004F00-0x00004FFF
    Memory Address	0xA34F0000-0xA34FFFFF
    IRQ Channel	IRQ 4294967280
    Driver	c:\windows\system32\drivers\rtwlane.sys (2023.66.1222.2017, 7,66 MB (8.034.128 bytes), 12/04/2018 00:33)
    Code:
    Name	Standard NVM Express Controller
    Manufacturer	Standard NVM Express Controller
    Status	OK
    PNP Device ID	PCI\VEN_15B7&DEV_5003&SUBSYS_500315B7&REV_01\4&2A5014B3&0&00E8
    Memory Address	0xA3200000-0xA32FFFFF
    IRQ Channel	IRQ 4294967289
    IRQ Channel	IRQ 4294967288
    IRQ Channel	IRQ 4294967287
    IRQ Channel	IRQ 4294967286
    IRQ Channel	IRQ 4294967285
    IRQ Channel	IRQ 4294967284
    IRQ Channel	IRQ 4294967283
    Driver	c:\windows\system32\drivers\stornvme.sys (10.0.17134.81, 102,90 KB (105.368 bytes), 12/10/2018 04:07)
      My ComputerSystem Spec

  3.    1 Week Ago #3

    I'll contact HP and see if I can return my PC.

    Thank you!
      My ComputerSystem Spec


  4. Posts : 22,677
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #4

    Your welcome.
    Please update the thread for the progress/outcome.
      My ComputerSystem Spec

  5.    1 Week Ago #5

    The backtrace in the crashdump shows that Windows was processing network traffic, specifically dealing with your Realtek RTL8821CE Wi-Fi card.

    The two PCIe vendor ids translate to:

    Realtek (0x10EC) which is the manufacturer of both your wireless and wired network cards.
    Sandisk (0x15B7), the ODM of your SSD that is rebranded by Western Digital.

    There's a few things that you can do to both troubleshoot the problem and to ease a potential return to HP.

    Update your Realtek wireless driver
    Here is a link to HP's suggested Wi-Fi driver for your device. Your current Wi-Fi driver version is 2023.66.1222.2017, but HP is suggesting 2023.66.1113.2 as the recommended version.

    Run HP's UEFI Hardware Diagnostics
    Install HP's UEFI Hardware diagnostics package if you haven't already. Once it is installed, reboot your computer, and continue tapping the escape key until you are presented with a boot menu. Select System Diagnostics (F2), and run an extensive system test. This will likely take an hour or two. Here's HP's video guide for UEFI diagnostics.

    Update your BIOS
    You are on version F.12, but the current BIOS for your device is F.20. This may help resolve the corrected PCIe errors as well.

    See if there is a firmware update for your SSD
    Install Western Digital's SSD Dashboard to check your SSD's health and to see if firmware updates are available. If there are any updates available, install them as they may fix the corrected PCIe errors being reported. Also if there are any warnings about the drive's health you can report this to HP when/if you are requesting a return.
      My ComputerSystem Spec


 

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