BSOD on boot, Stopcode: SYSTEM SERVICE EXCEPTION

rmk9785e · 01 Jan 2019

As I tried to boot my Windows 10 Pro version 1803 desktop computer after a long absence, I received the above error soon after entering my password. Then it repeated even before getting the login screen. I contacted MS support since it seemed to be an effect of Windows update. The technician advised me to download Windows Media on a USB and do a clean install. I didn't want to have to reinstall and configure the system so I explored MS support content and learned that if I interrupt boot a few times, it will go into auto repair. That enabled me to restore to my Oct 2018 restore point.
Now that the machine is up, I have disconnected it from the internet and disabled auto download of updates. I wish to fix whatever may be wrong with this machine before reconnecting and doing any further updates.
Attached is the file produced by DM_Log_Collector.
Thank you for looking into this.

axe0 · 01 Jan 2019

Hi rmk9785e,

There are no dumps, so I looked into the eventlog.

Code:

2018-12-31T07:23:49.554		The device, \Device\Harddisk0\DR0, has a bad block.
2018-12-31T07:18:27.468		The device, \Device\Harddisk0\DR0, has a bad block.
2018-12-31T07:11:51.792		The device, \Device\Harddisk0\DR0, has a bad block.
2018-12-31T07:11:49.479		The device, \Device\Harddisk0\DR0, has a bad block.
2018-12-31T06:35:46.543		The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff8039dc3d4a0, 0xffffae894f3e13e0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 381b06dc-4048-4d91-8f79-450af7fa02b9.
2018-12-31T06:29:58.068		The device, \Device\Harddisk0\DR0, has a bad block.

0x00000000c0000006 is curious, because it doesn't occur very often and says that the requested data wasn't there because of an IO error.

I would like to have a look at the health of the drives.
Please go to Download Crystal Dew World and click the blue zip button which will download a portable version of CrystalDiskInfo. Extract the zip file and run diskinfo64.exe which will ask for administrator rights, please allow it.
CrystalDiskInfo uses 3 colors for indication

Blue = good
Yellow = warning
Red = bad

A little below the menu you'll see drives with each a circle with a color, if any of these is NOT blue please click it.
Before making a screenshot, please do the following
- Go to function > Advanced feature > raw values, change it to 10 [DEC]
- Make sure all attributes are clearly visible
Make a screenshot of CrystalDiskInfo and post this screenshot in your next post.

rmk9785e · 01 Jan 2019

axe0 said:

Make a screenshot of CrystalDiskInfo and post this screenshot in your next post.

Thank you for your prompt response. Attached is the screenshot as directed.

axe0 · 01 Jan 2019

You're drive surprisingly can handle quite an amount of bad blocks, however the amount of bad blocks is a little bit high as well.
Even though the drive can handle it, I would personally not recommend to continue using the drive unless you can't or don't want to replace the drive for whatever reason.

Whatever you choose to do, please ensure that you have a backup of your system. If you don't know how to do this, I would suggest to use software like Macrium, Paragon or Acronis. A system restore point is unfortunately NOT enough in this case.
Many users at this forum love Macrium so a few tutorials have been written for how to use it.
Backup and Restore with Macrium Reflect | Tutorials

If you do not want to replace the drive, run chkdsk /r C: in a command prompt or powershell with administrator rights (right click the program and choose run as administrator).
For it to run, Windows will need to lock the drive for which a reboot is required. It will ask you to schedule the task for the next reboot, press Y, close everything and reboot.
Chkdsk could take some minutes up to several hours or even days, depending on how much work it has to do and the speed of the drive. Please do NOT interrupt it at any time.
If chkdsk gets stuck at a certain percentage, please do not interrupt it as well. Although it looks like it's freezing, it really is not. Give it time to finish.

I assume you would like to continue using the drive as long as possible, if you do not please let me know.

rmk9785e · 01 Jan 2019

axe0 said:

You're drive surprisingly can handle quite an amount of bad blocks, however the amount of bad blocks is a little bit high as well.
<SNIP> I assume you would like to continue using the drive as long as possible, if you do not please let me know.

Thank you again. I will replace the drive however this being the boot disk, all software is installed on it. Would the licenses (OS, applications) work if I perform a complete image backup and install from that image to the new, larger drive?

axe0 · 01 Jan 2019

Yes, if you only change the drive everything should still work perfectly.
I have done something similar in the past, made a backup of the system to deploy on a new SSD for my laptop. Worked perfectly, only hiccup I encountered was that I had to restore the backup to prevent issues with booting.