Frequent BSOD / Restarting - How to Fix?


  1. griseley
    Posts : 1
    Windows 10 Home
       New #1

    Frequent BSOD / Restarting - How to Fix?


    Hi

    I am new to this forum, hopefully I have an issue that can be fixed.
    I have a Lenovo ideapad 320 laptop running Windows 10 Home.
    I purchased the laptop a few months ago, it is a refurb / ex display model and has had a solid state HDD fitted.
    The machine was running fine for 2 months and then started crashing/BSOD and restarting every 30-45 mins.
    I took it to the supplier who did stress tests and other tests but found no issues.
    I then used it fine all through December without issues until now... it is now happening again.
    I have installed and paid for AVG Antivirus and SpyHunter... both have scanned and removed all known threats etc.

    It is still happening and I need your help!
    I have followed the instructions on BSOD thread and I have attached the report.
    If you need anything else, please advise.

    Many thanks
    Gavin
      My Computer
    Quote Quote

  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi griseley,

    Regardless of any tests that have been performed, it looks like the supplier may need to either give you a replacement or they need to replace parts of the laptop. There are lots of events showing issues with the drive and considering the type of error of the 0x124 crashes (boot error) I would start with testing the laptop with a different drive if you don't want to replace the laptop.
      My Computers
    Quote Quote

 

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