BSOD : System Service Exception


  1. Posts : 26
    windows 10 home 64
       #1

    BSOD : System Service Exception


    Hi,
    Recently, my HP laptop is having BSOD: system service exception issue over the past few weeks after windows updates and when watching youtube.


    Laptop specs:


    I5-5200U
    MOTHERBOARD: hp2337
    BIOS: F.32
    8GB RAM
    Win10 Pro 64bit


    Pl advise. Thank you for your help.
      My Computers

  2. axe0's Avatar
    Posts : 14,858
    Windows 10 Pro
       #2

    Hi spyslayer,

    Your hard drive might be getting bad.


    • Please download CrystalDiskInfo, make sure to click on the blue ZIP button.
    • After downloading, extract the zip file (right click the file and select Extract all..)
    • Open DiskInfo64.exe and make a screenshot of CrystalDiskInfo.
    • Upload the screenshot.
      My Computers


  3. Posts : 26
    windows 10 home 64
    Thread Starter
       #3

    Merry Christmas!

    I just had a BSOD: Bad system config info on boot up.

    Pl advise. Thank you for your help.
      My Computers

  4. axe0's Avatar
    Posts : 14,858
    Windows 10 Pro
       #4

    Did you run CrystalDiskInfo?
      My Computers


  5. Posts : 26
    windows 10 home 64
    Thread Starter
       #5

    i can't get into the system. i m now having BSOD: Bad system config info on boot up.
      My Computers

  6. axe0's Avatar
    Posts : 14,858
    Windows 10 Pro
       #6

    Before the BSOD on boot started, did you run CrystalDiskInfo?

    Have you recently made any changes to Windows, like installing a program, changing settings or other things in an attempt to fix the previous BSOD error code? If you did, please let me know, from experience I can tell you that a small change to for example improve boot speed, can cause the bad system config info error.

    Another option is my first post in this thread, the potential failure of your hard drive could corrupt important information.
      My Computers



  7. Posts : 26
    windows 10 home 64
    Thread Starter
       #7

    i ran a chkdsk c: /f /r /x and BSOD: Bad system config info on boot up after the chkdsk .
      My Computers

  8. axe0's Avatar
    Posts : 14,858
    Windows 10 Pro
       #8

    Do you have access to another pc you could use?
    If you do, and you happen to have a USB stick that has a storage capacity of more than 8GB, please download a Windows 10 Preinstallation Environment ISO from Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums.
    If you mount the ISO (right click and select Mount) and copy all the files from the new partition/drive that shows in Windows Explorer to the USB stick you basically create a USB stick that becomes bootable. If you then boot from the USB on the pc that's getting BSODs and choose to boot from the USB stick (press F12 to get the boot options before Windows attempts to load) you get in an environment loaded from the USB which provides possibilities like backing up your files, looking into the recovery and depending on the issue with the BSOD error you might even be able to fix the error in Macrium, thanks to the preinstalled programs that come with the Windows 10 Preinstallation Environment.

    To fix any boot issues with Macrium: Use Macrium Reflect Rescue Media to Fix Windows Boot Issues | Tutorials, start from step 2.5
      My Computers


  9. Posts : 26
    windows 10 home 64
    Thread Starter
       #9

    Hi Axe0,

    Happy New Year! thank you for your help. i appreciate your expert advice. i had install a new HD. thank you again.
      My Computers

  10. axe0's Avatar
    Posts : 14,858
    Windows 10 Pro
       #10

    Happy new year.

    I'm glad that you're pc is up and running again
      My Computers


 

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