BSOD randomly on new build

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  1. Posts : 4
    Windows 10 Pro Build 1803
       #1

    BSOD randomly on new build


    I have been getting random BSODs between both regular usage and gaming.The cause is different each time ranging from SERVICE EXCEPTION to page fault in non paged area. Strangely this sometimes happens (but not always) when I bump into the table, but I have checked for any loose connections in the case.
    Any help in figuring this out would be appreciated. Attaching the zip below.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #2

    Hi detailer. Welcome to the TenForums @detailer

    Recheck cables by removing them and reinstalling, both ends. Also reseat, remove and install, all expansion cards (video) and memory.

    I assume desktop is located on table and not floor, correct? Any chance you dealing with Static shocks?

    Is the BIOS up to date? Not saying to update it but wondering if updates are available.

    Also make sure your Intel storage driver is up to date. One dump mentioned it, iaStorAC.sys. I've been using this tool.

    https://www.intel.com/content/www/us...assistant.html

    Have you run memtest86+ ?? Two dumps had memory corruption. Bugcheck 3B

    MemTest86+ - Test RAM

    Would also try Prime95

    Prime95 - Stress Test Your CPU
      My Computer


  3. Posts : 38,332
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The logs displayed piracy /crack.

    See rule #4
    Forum Rules - Windows 10 Help Forums

    Please remove all tools /methods used to bypass license activation.
      My Computer


  4. Posts : 4
    Windows 10 Pro Build 1803
    Thread Starter
       #4

    @Caledon Ken
    1. I have reseated RAM and GPU, rechecked cable connections.
    2. Yes, it is located on the table. I don't think there are any static shocks.
    3. There are BIOS updates available on the motherboard's website. Should I update?
    4. I will check for storage driver updates .
    5. I had ran memtest86+ once before and it had 7 passes without any error. I will again try this tonight and leave it on overnight.
    6.I have not tried CPU stressing apart from userbenchmark, will also try Prime95.

    @zbook
    I am not aware of this, I had a friend setup windows on this desktop. What should I do to remove these tools?
      My Computer

  5. philc43's Avatar
    Posts : 4,972
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #5

    zbook said:
    The logs displayed piracy /crack.

    See rule #4
    Forum Rules - Windows 10 Help Forums

    Please remove all tools /methods used to bypass license activation.
    I believe zbook is referring to the Adobe products you have installed but not paid for the license to use them. This is illegal and not condoned by this forum.
      My Computers

  6. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #6

    Let the forum know when you've removed Adobe.
      My Computer


  7. Posts : 4
    Windows 10 Pro Build 1803
    Thread Starter
       #7

    I have removed the Adobe software and attaching new debugging zip.
    I've also updated the Intel storage drivers.
      My Computer

  8. Caledon Ken's Avatar
    Posts : 24,161
    Windows 10 Pro x64 Version 2004
       #8

    Some of the Adobe is still trying to be run. Maybe ask your friend how to remove it. Likely some other "Apps" in your App list.

    Certainly the AGCInvokerUtility you see in Startup.txt (You can unzip the file you posted and see it.)

    Attachment 218087

    You have quite a complex hosts file. What is the last line with adobe services for?

    There is something going on with what looks might be V-Ray (related to Autodesk ??)

    if you look at your event log errors are being posted as often as every minute. vrlservice.exe

    Attachment 218088

    Doesn't appear to be installed properly or license issue.


    I would update BIOS but be aware of risks doing so. Only you can accept this risk. If you proceed read instructions and be patient.
      My Computer


  9. Posts : 4
    Windows 10 Pro Build 1803
    Thread Starter
       #9

    I had some trouble during the installation of Vray that's why the error must have been popping up. I will reinstall this.
    I had removed all of adobe applications but will look into any leftovers.
    Also after updating the Intel storage drivers I have not faced any BSOD since, so will mark this as solved for now.
      My Computer


  10. Posts : 38,332
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) Please check the drives:

    2) Open administrative command prompt and type or copy and paste: chkdsk /r /v

    3) Run this command on each drive.

    It may take many hours so plan to run overnight.

    Microsoft Windows [Version 10.0.17763.194]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    4) Use the text and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread.

    Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

    5) Run HD Tune on each drive: (free edition)
    https://www.hdtune.com/
    Post share links for the results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan
      My Computer


 
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