BSOD on Hibernation always happens HP Envy WDF Violation 0x0000010d

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  1. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    The posted zips were incomplete.
    Please re-post the BETA log collector with all of the files and folders
    When available please post the zipped memory dump.
      My Computer


  2. Posts : 18
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       #12

    Those are the logs I get. It fails when doing some steps. I'll take a screenshot as best I can before the window closes.

    Is there a way I can run the command from the PS and get more output?

    The HP Diagnostics failed because the computer did a BSOD. I ran a short test and there was an IRQ error.

    It errors out on the onboard GbE NIC, but that device is disabled as I'm using the wireless card only.

    Memory.dmp to follow once uploaded to G'Drive
      My Computer


  3. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    For BSOD please post both DM and BETA zips.
    When the file size is < 1.5 GB please post a zipped memory dump: C:\windows\memory.dmp

    For the IRQ test the tool displayed:
    IRQ test verifies the network controller's IRQ configuration.
    This test will fail if the IRQ configuration is incorrect.
      My Computer


  4. Posts : 18
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       #14

    Memory.dmp file
    Dropbox - MEMORY.zip

    The system keeps BSODing if I leave it unattened for an extended time. I am not able to complete the HP detailed system diagnostics .

    File logging from the beta doesn't complete as shown above. Is there another way to run it from within PS directly?
    I've enclosed the normal logging/diagnostics info zip file.
      My Computer


  5. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    How come hibernation was turned back on?

    ""The HP Diagnostics failed because the computer did a BSOD.""

    Don't you expect it to BSOD until the troubleshooting can be performed?


    Please run the hybernation off command as in the earlier postL

    Powercfg -h off
      My Computer


  6. Posts : 18
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       #16

    Hibernation is off... The system is still performing a BSOD is what I'm saying, even after that's been turned off.
    There is no hibernation option available anymore, so it's off. I assumed the BSOD was was related to hibernation, but it's obviously tied to something else. I ran the above command again just for good measure.
      My Computer


  7. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    1) Uninstall and reinstall Intel GPU drivers: Igdkmd64.sys IGFX

    Updating a driver. - Microsoft Community

    Install the new driver from the HP website:
    Driver - HP ENVY x360 - m6-w105dx (ENERGY STAR) | HP® Customer Support

    2) Uninstall malwarebytes using the applicable uninstall tool:

    https://downloads.malwarebytes.com/file/mb_clean

    Malwarebytes can be reinstalled one week after the last BSOD.

    3) Uninstall Bitdefender using the applicable uninstall tool:
    Uninstall Bitdefender


    4) Make sure that Windows defender is on

    5) Bitdefender can be reinstalled one week after the last BSOD.

    Install Bitdefender first > wait one to two days to monitor stability /instability > if stable then install Malwarebytes


    6) After uninstalling both Bitdefender and Malwarebytes > run both the BETA and DM log collectors and post new zips into the thread


    7) Complete any of the remaining HP diagnostic tests.



    Code:
    Name	Intel(R) HD Graphics 520
    PNP Device ID	PCI\VEN_8086&DEV_1916&SUBSYS_80D0103C&REV_07\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 520
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll
    Driver Version	24.20.100.6025
    INF File	oem129.inf (iSKLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xB2000000-0xB2FFFFFF
    Memory Address	0xC0000000-0xCFFFFFFF
    I/O Port	0x00005000-0x0000503F
    IRQ Channel	IRQ 4294967289
    Driver	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (24.20.100.6025, 12.51 MB (13,121,000 bytes), 7/21/2018 11:48 AM)
    Code:
    igfx	igfx	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
      My Computer


  8. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    When available please post a new BETA zip after uninstall Bitdefender and Malwarebytes.
      My Computer


  9. Posts : 18
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       #19

    The system seems to hang on restart. The screen goes black an I have to hit power, then hit power to restart the system. I installed a different video driver for Intel 520 and the black screen which seems it could be a BSOD without the blue screen. This happened both before and after the Malwarebytes and Bitdender software were removed.

    Enclosed are both zip files along with the error on the beta in regards to the autorunsc which fails. Unknown if that's an issue.
      My Computer


  10. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    The logs displayed piracy /crack

    Forum Rules - Windows 10 Help Forums

    See rule #4


    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computer


 
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