PC randomly restarted, Event Viewer shows BUGCHECK 0x00000124

  1. H4wkeye's Avatar
    Posts : 8
    Windows 10
       #1

    PC randomly restarted, Event Viewer shows BUGCHECK 0x00000124


    So I just noticed my PC restarted randomly while I was watching the TV, I don't think it showed BSOD, just rebooted. I've had issues the past couple of weeks where the PC would randomly just freeze and I have to hard restart it. It happens once, maybe twice a day. Sometimes it doesn't happen at all.

    The restarts also seem sporadic and not often. The only thing old in my PC right now is my PSU, which is 6 or 7 years old. I've taken a new PSU from a friend as well as RAM but haven't tested it yet. When I play games all seems normal, it hasn't crashed in a game yet. I also plan to do a complete and fresh Windows reinstall to rule out software issues and see if it's a hardware one (since it's all under warranty).

    Any help is appreciated.
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2




    Diagnostics Test

     HDD TEST


    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My Computers

  3. H4wkeye's Avatar
    Posts : 8
    Windows 10
    Thread Starter
       #3

    Hello. I've run all the tests. I only have one internal SSD, which has one partition where I keep the Windows and 2-3 games I play. The other HDD is external and is usually not connected to the PC, I only hook it up when downloading data or stuff like that. Here are the results.
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Do you have external hard drives? There are a few logs that could be concerning.
    Code:
    2018-12-05T23:55:47.177		The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume5.
    (A device which does not exist was specified.)
    2018-12-05T23:55:47.177		The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume5.
    (A device which does not exist was specified.)
    2018-12-03T17:09:11.505		Volume E: (\Device\HarddiskVolume6) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    2018-12-03T16:48:38.169		Volume E: (\Device\HarddiskVolume5) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    2018-12-03T15:16:04.179		Volume E: (\Device\HarddiskVolume5) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    2018-12-03T15:15:24.974		A corruption was discovered in the file system structure on volume E:.
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0xb000000002c47.  The name of the file is "<unable to determine file name>".
    2018-12-03T15:15:24.971		Volume E: (\Device\HarddiskVolume5) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
      My Computers

  5. H4wkeye's Avatar
    Posts : 8
    Windows 10
    Thread Starter
       #5

    I have one. It's a 1TB Verbatim USB 3.0 HDD. But I only use it for data, like pics, videos, some files etc. Nothing system related.
      My Computer

  6. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #6

    I would suggest to also check the USB drive.

    When a drive is being connected, Windows will from time to time maintain it and perform some other tasks in the background. If there's something wrong, there's a chance that it could affect Windows (depending on what's wrong).
    These days, whenever you want to access a file on the drive and something's wrong, Windows detects it and can usually fix it. But there are things where Windows needs the drive to be temporary offline to fix it. If this doesn't happen, after a period of time, the filesystem could become more corrupted over time which can cause more problems.
      My Computers

  7. H4wkeye's Avatar
    Posts : 8
    Windows 10
    Thread Starter
       #7

    Alright, I will run tests on it too. It's a larger drive and USB so it'll take some time. I'll report back once it's done.
      My Computer

  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #8

    Keep me posted.
      My Computers

  9. H4wkeye's Avatar
    Posts : 8
    Windows 10
    Thread Starter
       #9

    Thanks for the help, axe0 :) Took a while but here are the external HDD results.
      My Computer


 

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