BSOD kmode exception not handle while idle or browsing/playing

Page 1 of 3 123 LastLast

  1. Posts : 13
    Microsoft Windows 10 Pro 64-bit 17763 Multiprocessor Free
       #1

    BSOD kmode exception not handle while idle or browsing/playing


    It starts happen since yesterday and it happened twice today, when i checked BlueScreenViewer it showed me tcpip.sys that caused the problem twice and e1i63x64.sys once, can you help me figure out how to fix this problem? To add to that, i just upgraded my PC with a 1050Ti and i have been getting these BSOD since then, It's not overclocked or overheating.

    Thanks.
      My Computer

  2. LEOPEVA64's Avatar
    Posts : 2,031
    WINDOWS 10 Pro x64 build 19042.685
       #2

    Exactly what build do you have installed?
      My Computer


  3. Posts : 13
    Microsoft Windows 10 Pro 64-bit 17763 Multiprocessor Free
    Thread Starter
       #3

    if you are asking about my specs, I have a prebuilt PC, it has a I5 2400 and 320w power supply 8GB 1333 MHz DDR3 impaired with a EVGA GTX 1050TI 4GB.
    if you are wondering what prebuilt i have it's a HP Compaq 8200 Elite Convertible Minitower. HP Compaq 8200 Elite Convertible Minitower PC Product Specifications | HP® Customer Support

    edit: fixed ram
      My Computer


  4. Posts : 38,430
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    See posting instructions:
    BSOD - Posting Instructions - Windows 10 Forums
    Please use the BETA log collector.
    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer

  5. LEOPEVA64's Avatar
    Posts : 2,031
    WINDOWS 10 Pro x64 build 19042.685
       #5

    I was referring to the OS, I wanted to know the version of the OS that you have installed, if it is the build 17134.441, the problem may be due to this:

    BSOD after starting computer and wakening from sleep
      My Computer


  6. Posts : 13
    Microsoft Windows 10 Pro 64-bit 17763 Multiprocessor Free
    Thread Starter
       #6

    zbook said:
    See posting instructions:
    BSOD - Posting Instructions - Windows 10 Forums
    Please use the BETA log collector.
    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    i tried to update everything i could, thanks.

    LEOPEVA64 said:
    I was referring to the OS, I wanted to know the version of the OS that you have installed, if it is the build 17134.441, the problem may be due to this:

    BSOD after starting computer and wakening from sleep
    Ops, sorry. My OS Build is 17763.168

    edit: i added the log collector and while uploading it my pc crashed mins ago. the code was 0x0000003B

    edit2: the log collector is before BSOD that happened now.
    Last edited by BSODfeelsbad; 09 Dec 2018 at 19:21.
      My Computer


  7. Posts : 38,430
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    1) Open the HP website > support > software and drivers > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread.
    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    8) Make sure that there is no over clocking while troubleshooting.

    9) Download and install HP Diagnostics Windows: (right upper portion of this web page)
    HP PC Hardware Diagnostics | HP® Official Site

    10) Open HP PC Hardware Diagnostics Windows 1.5.4.0
    Overnight perform the following tests:
    a) click system tests > system extensive tests > run once > open test logs > post an image into the thread using a share link (one drive, drop box, or google drive)

    11) After posting the images for step #2 the settings will be modified to create memory dumps.
    Then for any BSOD:
    a) run the BETA log collector and post a new zip into the thread
    b) open file explorer > this PC . C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive

    12) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an share link into the thread using one drive, drop box, or google drive





    Code:
    PCI Serial Port	PCI\VEN_8086&DEV_1C3D&SUBSYS_1494103C&REV_04\3&11583659&0&B3	The drivers for this device are not installed.
    Microsoft PS/2 Mouse	ACPI\PNP0F03\4&F054C7F&0	This device is not present, is not working properly, or does not have all its drivers installed.
    Standard PS/2 Keyboard	ACPI\PNP0303\4&F054C7F&0	This device is not present, is not working properly, or does not have all its drivers installed.
    Code:
    12/7/2018 12:35 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff80776cd2380
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120718-40843-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-485171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD23.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD73.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE8B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBEBB.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_9bc1345be2158fc2bc9c5f8c7c85d7d1fced3b_00000000_cab_2197c040
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: daf42345-504b-4b14-a2c2-f98f5f6b8455
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    12/7/2018 12:35 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 133
    P2: 1
    P3: 1e00
    P4: fffff80776cd2380
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120718-40843-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-485171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD23.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD73.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE8B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBEBB.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_9bc1345be2158fc2bc9c5f8c7c85d7d1fced3b_00000000_031fbed9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: daf42345-504b-4b14-a2c2-f98f5f6b8455
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    12/9/2018 6:39 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80481131cce
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120918-29968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-31671-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F7C.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41EC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41FD.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_dabe8e2150f8787d3dccc1938c70e042eb67f34_00000000_cab_0fc48922
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ca77a789-8ff6-456b-aebe-9376d1fcff26
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    12/9/2018 6:37 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80481131cce
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120918-29968-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-31671-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F7C.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41EC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41FD.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_dabe8e2150f8787d3dccc1938c70e042eb67f34_00000000_02c7422a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ca77a789-8ff6-456b-aebe-9376d1fcff26
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    12/9/2018 6:39 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80781a77aa9
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120918-30562-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-33734-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7390.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74F8.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C3B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7D84.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_a28f16b1248246ff44432e64cd1df755d5237c5_00000000_cab_0fc484cc
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8c043641-216e-40d6-a2ea-d1e37313ad36
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    12/9/2018 2:18 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: fffff80781a77aa9
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120918-30562-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-33734-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7390.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74F8.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C3B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7D84.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_a28f16b1248246ff44432e64cd1df755d5237c5_00000000_03127e00
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8c043641-216e-40d6-a2ea-d1e37313ad36
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    12/7/2018 11:16 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8006a0cb7e4
    P4: ffff96062b3b7c10
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120718-33593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-39609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2EB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3F5.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD481.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4B1.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_24adcf8ce885c5b866a67848e81641de7794e74b_00000000_cab_0b36388a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 921df644-0fe6-4745-a00a-6a254495c9a0
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    12/7/2018 11:15 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8006a0cb7e4
    P4: ffff96062b3b7c10
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\120718-33593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-39609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2EB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3F5.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD481.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4B1.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_24adcf8ce885c5b866a67848e81641de7794e74b_00000000_0319d4c0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 921df644-0fe6-4745-a00a-6a254495c9a0
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
      My Computer


  8. Posts : 13
    Microsoft Windows 10 Pro 64-bit 17763 Multiprocessor Free
    Thread Starter
       #8

    1) HP Compaq 8200 Elite Convertible Minitower PC - Driver Downloads | HP® Customer Support i couldn't find win 10 so i chose win 7

    2) a)

    b)

    3) 4) 5) 6) 7) Microsoft Windows [Version 10.0.17763.168]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.168

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    455424 file records processed.
    File verification completed.
    10852 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    13575 reparse records processed.
    565238 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    13575 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    54908 data files processed.
    CHKDSK is verifying Usn Journal...
    35560248 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    101426175 KB total disk space.
    62091120 KB in 253815 files.
    166848 KB in 54909 indexes.
    0 KB in bad sectors.
    574855 KB in use by the system.
    65536 KB occupied by the log file.
    38593352 KB available on disk.

    4096 bytes in each allocation unit.
    25356543 total allocation units on disk.
    9648338 allocation units available on disk.

    C:\WINDOWS\system32>

    8) there's no over clocking going on right now

    9) 10)

    11) a) i attached zip

    b) i cant find the file?

    12) those are the ones that i have with yellow triangle
      My Computer


  9. Posts : 38,430
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) For startup and recovery system failure:
    a) Change small memory dump to automatic memory dump
    The dump directory will change simultaneously from mini to memory dump
    b) Uncheck automatically restart
    c) Reboot to maintain settings

    2) It can be easy to miss BSOD when automatically restart is checked.
    With automatically restart unchecked you should see a BSOD windows with bugcheck and : (
    Sometimes you may see a misbehaving driver in the form *.sys
    At the very beginning of a a BSOD you may see a % counter.
    If you see it allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.

    3) See these links for the yellow triangles / unknown devices in device manager:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    https://www.howtogeek.com/193798/how...evice-manager/

    4) With the above startup and recovery system failure settings there should now be memory dumps for BSOD.
    If the size is < 1.5 GB then zip and post share links with each BSOD.

    5) Download and install if not already installed HP support assistant:
    Driver - HP Compaq 8200 Elite Convertible Minitower PC | HP® Customer Support
    Run the HP support assistant to see if there are drivers to upgrade.
      My Computer


  10. Posts : 13
    Microsoft Windows 10 Pro 64-bit 17763 Multiprocessor Free
    Thread Starter
       #10

    zbook said:
    1) For startup and recovery system failure:
    a) Change small memory dump to automatic memory dump
    The dump directory will change simultaneously from mini to memory dump
    b) Uncheck automatically restart
    c) Reboot to maintain settings

    2) It can be easy to miss BSOD when automatically restart is checked.
    With automatically restart unchecked you should see a BSOD windows with bugcheck and : (
    Sometimes you may see a misbehaving driver in the form *.sys
    At the very beginning of a a BSOD you may see a % counter.
    If you see it allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.

    3) See these links for the yellow triangles / unknown devices in device manager:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    https://www.howtogeek.com/193798/how...evice-manager/

    4) With the above startup and recovery system failure settings there should now be memory dumps for BSOD.
    If the size is < 1.5 GB then zip and post share links with each BSOD.

    5) Download and install if not already installed HP support assistant:
    Driver - HP Compaq 8200 Elite Convertible Minitower PC | HP® Customer Support
    Run the HP support assistant to see if there are drivers to upgrade.
    so i did everything you said for startup and recovery system failure and rebooted

    3) i'm looking for drivers right now for the missing ones

    4) are they supposed to be at C:\windows\memory.dmp? because it still give me the same error "windows can't find 'C:\windows\memory.dmp'.

    5) i installed that but it found nothing to upgrade

    i also have a question, will formatting help get rid of BSOD? I was thinking to format my PC for so long and start fresh.
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:49.
Find Us




Windows 10 Forums