1) Open the HP website > support > software and drivers > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread.
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
3) Open administrative command prompt and type or copy and paste:
4) sfc /scannow
5) dism /online /cleanup-image /restorehealth
6) chkdsk /scan
7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
8) Make sure that there is no over clocking while troubleshooting.
9) Download and install HP Diagnostics Windows: (right upper portion of this web page)
HP PC Hardware Diagnostics | HP® Official Site
10) Open HP PC Hardware Diagnostics Windows 1.5.4.0
Overnight perform the following tests:
a) click system tests > system extensive tests > run once > open test logs > post an image into the thread using a share link (one drive, drop box, or google drive)
11) After posting the images for step #2 the settings will be modified to create memory dumps.
Then for any BSOD:
a) run the BETA log collector and post a new zip into the thread
b) open file explorer > this PC . C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive
12) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an share link into the thread using one drive, drop box, or google drive
Code:
PCI Serial Port PCI\VEN_8086&DEV_1C3D&SUBSYS_1494103C&REV_04\3&11583659&0&B3 The drivers for this device are not installed.
Microsoft PS/2 Mouse ACPI\PNP0F03\4&F054C7F&0 This device is not present, is not working properly, or does not have all its drivers installed.
Standard PS/2 Keyboard ACPI\PNP0303\4&F054C7F&0 This device is not present, is not working properly, or does not have all its drivers installed.
Code:
12/7/2018 12:35 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff80776cd2380
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120718-40843-01.dmp
\\?\C:\WINDOWS\TEMP\WER-485171-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD23.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD73.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE8B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBEBB.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_9bc1345be2158fc2bc9c5f8c7c85d7d1fced3b_00000000_cab_2197c040
Analysis symbol:
Rechecking for solution: 0
Report Id: daf42345-504b-4b14-a2c2-f98f5f6b8455
Report Status: 2049
Hashed bucket:
Cab Guid: 0
12/7/2018 12:35 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 133
P2: 1
P3: 1e00
P4: fffff80776cd2380
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120718-40843-01.dmp
\\?\C:\WINDOWS\TEMP\WER-485171-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD23.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD73.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE8B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBEBB.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_9bc1345be2158fc2bc9c5f8c7c85d7d1fced3b_00000000_031fbed9
Analysis symbol:
Rechecking for solution: 0
Report Id: daf42345-504b-4b14-a2c2-f98f5f6b8455
Report Status: 4
Hashed bucket:
Cab Guid: 0
12/9/2018 6:39 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80481131cce
P4: 0
P5: ffffffffffffffff
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120918-29968-01.dmp
\\?\C:\WINDOWS\TEMP\WER-31671-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41EC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41FD.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_dabe8e2150f8787d3dccc1938c70e042eb67f34_00000000_cab_0fc48922
Analysis symbol:
Rechecking for solution: 0
Report Id: ca77a789-8ff6-456b-aebe-9376d1fcff26
Report Status: 2049
Hashed bucket:
Cab Guid: 0
12/9/2018 6:37 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80481131cce
P4: 0
P5: ffffffffffffffff
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120918-29968-01.dmp
\\?\C:\WINDOWS\TEMP\WER-31671-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EFE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41EC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER41FD.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_dabe8e2150f8787d3dccc1938c70e042eb67f34_00000000_02c7422a
Analysis symbol:
Rechecking for solution: 0
Report Id: ca77a789-8ff6-456b-aebe-9376d1fcff26
Report Status: 4
Hashed bucket:
Cab Guid: 0
12/9/2018 6:39 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80781a77aa9
P4: 0
P5: ffffffffffffffff
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120918-30562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-33734-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7390.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74F8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C3B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7D84.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_a28f16b1248246ff44432e64cd1df755d5237c5_00000000_cab_0fc484cc
Analysis symbol:
Rechecking for solution: 0
Report Id: 8c043641-216e-40d6-a2ea-d1e37313ad36
Report Status: 2049
Hashed bucket:
Cab Guid: 0
12/9/2018 2:18 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80781a77aa9
P4: 0
P5: ffffffffffffffff
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120918-30562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-33734-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7390.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74F8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C3B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7D84.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_a28f16b1248246ff44432e64cd1df755d5237c5_00000000_03127e00
Analysis symbol:
Rechecking for solution: 0
Report Id: 8c043641-216e-40d6-a2ea-d1e37313ad36
Report Status: 4
Hashed bucket:
Cab Guid: 0
12/7/2018 11:16 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff8006a0cb7e4
P4: ffff96062b3b7c10
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120718-33593-01.dmp
\\?\C:\WINDOWS\TEMP\WER-39609-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2EB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3F5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD481.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4B1.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_24adcf8ce885c5b866a67848e81641de7794e74b_00000000_cab_0b36388a
Analysis symbol:
Rechecking for solution: 0
Report Id: 921df644-0fe6-4745-a00a-6a254495c9a0
Report Status: 2049
Hashed bucket:
Cab Guid: 0
12/7/2018 11:15 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff8006a0cb7e4
P4: ffff96062b3b7c10
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\120718-33593-01.dmp
\\?\C:\WINDOWS\TEMP\WER-39609-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2EB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD3F5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD481.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4B1.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_24adcf8ce885c5b866a67848e81641de7794e74b_00000000_0319d4c0
Analysis symbol:
Rechecking for solution: 0
Report Id: 921df644-0fe6-4745-a00a-6a254495c9a0
Report Status: 4
Hashed bucket:
Cab Guid: 0