Laptop BSOD Overnight, SrtTrail.txt Error, Any Help Is Appreciated

  1.    09 Dec 2018 #1

    Laptop BSOD Overnight, SrtTrail.txt Error, Any Help Is Appreciated


    Hi,
    I am currently running into an infinite BSOD loop where my system cannot automatically repair, and the error states: Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. I'm assuming that Windows had an automatic update overnight, which broke my computer (this has happened before).

    I have tried everything from "sfc /scannow" and "DISM" to other things like "System Restore from a specific restore point" and also things such as "bootrec" and "chkdsk /f /r" and have received errors from each and every attempt to fix the BSOD.

    If someone could try and help run me through some type of new method to try and fix my computer without resetting my PC, that would be very helpful. (I cannot follow the instructions because I cannot enter my computer even in Safe Mode to download anything). Thank you.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,856
    Windows 10 Pro
       09 Dec 2018 #2

    Hi bsodproblems,

    This srttrails file contains diagnostic data we could use to get insight in your problem, could you upload this file?
      My ComputersSystem Spec

  3.    09 Dec 2018 #3

    I apologize for the glare, I had to take pictures of it on my phone. I also don't know why the attachments rotated the images. Click image for larger version. 

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      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,856
    Windows 10 Pro
       09 Dec 2018 #4

    Do you know what build you are using?
      My ComputersSystem Spec

  5.    09 Dec 2018 #5

    I don't know my build. After doing some troubleshooting and fixing a few things, I was able to get back to my original point where I have a black screen with only a cursor, but I could access running tasks and my task bar, do you have any experience dealing with or fixing this?
      My ComputerSystem Spec

  6. f14tomcat's Avatar
    Posts : 38,770
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       09 Dec 2018 #6

    BSODPROBLEMS said: View Post
    I don't know my build. After doing some troubleshooting and fixing a few things, I was able to get back to my original point where I have a black screen with only a cursor, but I could access running tasks and my task bar, do you have any experience dealing with or fixing this?
    To find your Build, do the following:

    1) Hold the Windows Key down and press the letter "R"
    2) Type the word "WINVER" (no quotes), and press the enter key.

    All the info will be displayed. Do a screenshot if you can and post it, or type the build and all those numbers in a post here. Not everything on the screen, just the pertinent info.
      My ComputersSystem Spec


 

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