Laptop BSOD Overnight, SrtTrail.txt Error, Any Help Is Appreciated


  1. Posts : 3
    Windows
       #1

    Laptop BSOD Overnight, SrtTrail.txt Error, Any Help Is Appreciated


    Hi,
    I am currently running into an infinite BSOD loop where my system cannot automatically repair, and the error states: Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. I'm assuming that Windows had an automatic update overnight, which broke my computer (this has happened before).

    I have tried everything from "sfc /scannow" and "DISM" to other things like "System Restore from a specific restore point" and also things such as "bootrec" and "chkdsk /f /r" and have received errors from each and every attempt to fix the BSOD.

    If someone could try and help run me through some type of new method to try and fix my computer without resetting my PC, that would be very helpful. (I cannot follow the instructions because I cannot enter my computer even in Safe Mode to download anything). Thank you.
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi bsodproblems,

    This srttrails file contains diagnostic data we could use to get insight in your problem, could you upload this file?
      My Computers


  3. Posts : 3
    Windows
    Thread Starter
       #3

    I apologize for the glare, I had to take pictures of it on my phone. I also don't know why the attachments rotated the images. Attachment 216745Attachment 216746
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Do you know what build you are using?
      My Computers


  5. Posts : 3
    Windows
    Thread Starter
       #5

    I don't know my build. After doing some troubleshooting and fixing a few things, I was able to get back to my original point where I have a black screen with only a cursor, but I could access running tasks and my task bar, do you have any experience dealing with or fixing this?
      My Computer

  6. f14tomcat's Avatar
    Posts : 53,069
    Multi-boot Windows 10 - RTM, RP, Beta, and Insider
       #6

    BSODPROBLEMS said:
    I don't know my build. After doing some troubleshooting and fixing a few things, I was able to get back to my original point where I have a black screen with only a cursor, but I could access running tasks and my task bar, do you have any experience dealing with or fixing this?
    To find your Build, do the following:

    1) Hold the Windows Key down and press the letter "R"
    2) Type the word "WINVER" (no quotes), and press the enter key.

    All the info will be displayed. Do a screenshot if you can and post it, or type the build and all those numbers in a post here. Not everything on the screen, just the pertinent info.
      My Computers


 

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