BSOD after starting computer and wakening from sleep

  1. g41851's Avatar
    Posts : 116
    Windows 10 Pro
       #1

    BSOD after starting computer and wakening from sleep


    I got my Surface Book 2 a week ago and have experienced 2 BSOD errors. The first one happened when the computer woke up from sleep.

    The second one happened this evening immediately after I started the computer and clicked on the Mail app.

    I have uploaded my log and included a screen shot of the BSOD screen.

    Attachment 216518

    I did some searching and I think the problem is apparently related to out of date graphics card drivers. I'm not 100% sure on this as I'm new to Windows 10 and so I thought that I would get some advice here first.

    Many thanks.

    Attachment 216517
      My Computer

  2. philc43's Avatar
    Posts : 4,970
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    It would be worth updating your nvidia graphics driver.

    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MS or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
      My Computers

  3. LEOPEVA64's Avatar
    Posts : 2,025
    WINDOWS 10 Pro x64 build 19042.685
       #3

    Did you install the cumulative update KB4467682? Microsoft removed that CU precisely because some users experienced BSODs with that error code:
    Attachment 216557

    I had to uninstall it for a similar problem.
      My Computer

  4. g41851's Avatar
    Posts : 116
    Windows 10 Pro
    Thread Starter
       #4

    philc43 said:
    It would be worth updating your nvidia graphics driver.

    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MS or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
    Thanks for the suggestion, however I think that @LEOPEVA64's suggestion might fix it...


    LEOPEVA64 said:
    Did you install the cumulative update KB4467682? Microsoft removed that CU precisely because some users experienced BSODs with that error code:
    Attachment 216557

    I had to uninstall it for a similar problem.
    Yes I do have this infact! It was the first update my computer installed when I got it. I am uninstalling as I type this. Hopefully everything will be OK now.

    Thank you!
      My Computer


 

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