BSOD - Dell Latitude 5580


  1. Posts : 8
    Win-10
       #1

    BSOD - Dell Latitude 5580


    Hi. My all drivers are up-to-dated but recently I experienced BSOD when I was working normally. I have attached crash dump as well. Please can any one help me to find that culprit? Thanks in advance :)
      My Computer


  2. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #2

    Last time you posted you had an illegal windows installation. I do not know if this is the same or a different computer. Please post a full set of logfiles to give us the information we need to diagnose the problem.
      My Computers


  3. Posts : 8
    Win-10
    Thread Starter
       #3

    It's from my legit windows machine. Full system log attached.
      My Computer


  4. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #4

    Please follow the instructions after step 9 provided in BSOD Posting Instructions to create the log files and upload them.
      My Computers


  5. Posts : 8
    Win-10
    Thread Starter
       #5

    Sorry for not following the rules. I have done all the steps now. I hope I have done properly.
      My Computer


  6. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #6

    The last time I can find any record of a BSOD crash is 14 Nov 2018. This was a hardware error and the CPU reported a Level 2 cache data read error. There is too little information in one of these dumps to pinpoint the exact cause, it could be the CPU or motherboard and even software drivers can cause this behaviour. Start by making sure the motherboard is up to date for its BIOS. Then I suggest you monitor for a while and see if there are any further crashes.
      My Computers


  7. Posts : 8
    Win-10
    Thread Starter
       #7

    Thank you. I was working in Adobe Dreamweaver at that time with Gulp running in background. I never got any BSOD after this one. I am monitoring it and will update here if I find something. Thanks again.
      My Computer


  8. Posts : 8
    Win-10
    Thread Starter
       #8

    Hi. This is second time I got BSOD again even all my drivers and BIOS are updated. Please can anyone check it and find the issue here.
      My Computer


  9. Posts : 8
    Win-10
    Thread Starter
       #9

    Dell Latitude 5580 random BSOD


    Hi. This is second time I got BSOD again even all my drivers and BIOS are updated. Please can anyone check it and find the issue here.
      My Computer


  10. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Hi saadbg,

    1) There is an existing thread that you have active in the BSOD forum.
    In it you had been working with philc43 and he reported problems with hardware.
    See rules #2 and #4
    Forum Rules - Windows 10 Help Forums

    2) The latest dump displayed WHEA 0x124 and continues to point toward hardware problems.

    3) Please continue in the ongoing thread so that there is one thread:
    BSOD - Dell Latitude 5580 - Windows 10 Forums

    4) Copy and paste this post into the existing thread.

    5) Post a new BETA log collector.

    6) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a separate share link with only the memory dump file into the thread (one drive, drop box, or google drive)

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 01/24/2019 10:06:08
    Size on disk: 1453 MB


    Code:
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa70494a6b138
    Section       @ ffffa70494a6b2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHEL2_DRD_ERR (Proc 0 Bank 7)
      Status      : 0xfe00000000801136
      Address     : 0x000000007d000000
      Misc.       : 0x00000430e1000086


    7) Open administrative command prompt and type or copy and paste:
    8) sfc /scannow
    9) dism /online /cleanup-image /restorehealth
    10) chkdsk /scan
    11) wmic RecoverOS set AutoReboot = False
    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting.

    14) Run the Dell hardware diagnostics full tests and post images of the results into the thread.

    Support for Latitude 5580 | Drivers & downloads | Dell US


    15) Running the Dell diagnostics may automatically check for drivers.
    There were many driver updates in December 2018 and January 2019 including the chipset drivers.

    16) Separately check using the Dell update software to make sure that all drivers are up to date

    17) To ensure that there are no improper bios settings please reset the bios.
    18) Sometimes there can be failure to boot after resetting the bios.
    19) Backup the computer files to another drive or to the cloud.
    20) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    21) Create a brand new restore point:
    Create System Restore Point in Windows 10 | Tutorials

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    22) Test the RAM using Memtest86 version 8.01
    MemTest86 - Official Site of the x86 Memory Testing Tool
    MemTest86 - Official Site of the x86 Memory Testing Tool

    Testing is not by time but by passes.
    The more the passes the better the testing conditions
    The best test is 8 or more continuous passes.
    This is no longer available on the free version. and was last available for free with version 8.0
    Using version 8.1 perform two tests with each four passes.
    Use a camera or smart phone camera to take pictures and post images of each test result into the thread.
    Memtest86 version 8.1 also has a txt file. In addition to the image please post the text file into the thread using a share link (one drive, drop box, or google drive)

    23) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    24) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    25) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    26) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU | Tutorials
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Tutorials

    27) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


 

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