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BSOD - Dell Latitude 5580
Hi. My all drivers are up-to-dated but recently I experienced BSOD when I was working normally. I have attached crash dump as well. Please can any one help me to find that culprit? Thanks in advance :)
Hi. My all drivers are up-to-dated but recently I experienced BSOD when I was working normally. I have attached crash dump as well. Please can any one help me to find that culprit? Thanks in advance :)
Last time you posted you had an illegal windows installation. I do not know if this is the same or a different computer. Please post a full set of logfiles to give us the information we need to diagnose the problem.
It's from my legit windows machine. Full system log attached.
Please follow the instructions after step 9 provided in BSOD Posting Instructions to create the log files and upload them.
Sorry for not following the rules. I have done all the steps now. I hope I have done properly.
The last time I can find any record of a BSOD crash is 14 Nov 2018. This was a hardware error and the CPU reported a Level 2 cache data read error. There is too little information in one of these dumps to pinpoint the exact cause, it could be the CPU or motherboard and even software drivers can cause this behaviour. Start by making sure the motherboard is up to date for its BIOS. Then I suggest you monitor for a while and see if there are any further crashes.
Thank you. I was working in Adobe Dreamweaver at that time with Gulp running in background. I never got any BSOD after this one. I am monitoring it and will update here if I find something. Thanks again.
Hi. This is second time I got BSOD again even all my drivers and BIOS are updated. Please can anyone check it and find the issue here.
Hi. This is second time I got BSOD again even all my drivers and BIOS are updated. Please can anyone check it and find the issue here.
Hi saadbg,
1) There is an existing thread that you have active in the BSOD forum.
In it you had been working with philc43 and he reported problems with hardware.
See rules #2 and #4
Forum Rules - Windows 10 Help Forums
2) The latest dump displayed WHEA 0x124 and continues to point toward hardware problems.
3) Please continue in the ongoing thread so that there is one thread:
BSOD - Dell Latitude 5580 - Windows 10 Forums
4) Copy and paste this post into the existing thread.
5) Post a new BETA log collector.
6) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a separate share link with only the memory dump file into the thread (one drive, drop box, or google drive)
Code:Crash dump found at C:\WINDOWS\MEMORY.DMP Creation date: 01/24/2019 10:06:08 Size on disk: 1453 MB
Code:Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffa70494a6b138 Section @ ffffa70494a6b2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : DCACHEL2_DRD_ERR (Proc 0 Bank 7) Status : 0xfe00000000801136 Address : 0x000000007d000000 Misc. : 0x00000430e1000086
7) Open administrative command prompt and type or copy and paste:
8) sfc /scannow
9) dism /online /cleanup-image /restorehealth
10) chkdsk /scan
11) wmic RecoverOS set AutoReboot = False
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) Make sure that there is no over clocking while troubleshooting.
14) Run the Dell hardware diagnostics full tests and post images of the results into the thread.
Support for Latitude 5580 | Drivers & downloads | Dell US
15) Running the Dell diagnostics may automatically check for drivers.
There were many driver updates in December 2018 and January 2019 including the chipset drivers.
16) Separately check using the Dell update software to make sure that all drivers are up to date
17) To ensure that there are no improper bios settings please reset the bios.
18) Sometimes there can be failure to boot after resetting the bios.
19) Backup the computer files to another drive or to the cloud.
20) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
21) Create a brand new restore point:
Create System Restore Point in Windows 10 | Tutorials
How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how...bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
22) Test the RAM using Memtest86 version 8.01
MemTest86 - Official Site of the x86 Memory Testing Tool
MemTest86 - Official Site of the x86 Memory Testing Tool
Testing is not by time but by passes.
The more the passes the better the testing conditions
The best test is 8 or more continuous passes.
This is no longer available on the free version. and was last available for free with version 8.0
Using version 8.1 perform two tests with each four passes.
Use a camera or smart phone camera to take pictures and post images of each test result into the thread.
Memtest86 version 8.1 also has a txt file. In addition to the image please post the text file into the thread using a share link (one drive, drop box, or google drive)
23) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
24) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
25) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
26) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU | Tutorials
a) Record the maximum temperature and post the maximum temperature into the thread
b) Record test duration and post the uninterrupted test duration into the thread
c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 | Tutorials
27) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)