BSOD with KMODE Exception not handle, no driver listed


  1. Posts : 4
    Win 10, 64 bit
       #1

    BSOD with KMODE Exception not handle, no driver listed


    Hey all

    I have a couple Dell laptops here, both are Latitude E6540 with identical specs. Both laptops we had at work and at Windows 10 with no issues.

    I formatted both and reinstalled Win 7 pro, used the Dell Command Update to update the BIOS, video drivers (AMD and Intel both) and a couple other items that I can't remember. Using Windows 7 works fine, no issues. I then upgraded to Win 10 and that's when I start to have issues. After it completes the upgrade and I'm at the desktop, I start to get the BSOD and the KMODE Exception not handle with no driver listed. It then reboots, then repeats the BSOD and KMODE Exception not handle in a loop. I can get into safe mode however.

    Can I run the collector program in safe mode?

    TIA
      My Computer


  2. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Run the BETA log collector in either normal or safe mode:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)

    2) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) Open one thread for each laptop
      My Computer


  3. Posts : 4
    Win 10, 64 bit
    Thread Starter
       #3

    attached are the files
      My Computer


  4. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Perform the following steps:

    1) In startup and recovery system failure:
    a) change kernel to automatic memory dump
    b) uncheck automatic restart
    c) reboot to maintain settings

    3) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread using one drive, drop box, or google drive

    4) The operating system is 16299 or 1709.
    Did you want to upgrade to 1809?


    5) Uninstall and reinstall: athw8x.sys

    Updating a driver. - Microsoft Community

    Dell Wireless 1707/1506/1601 WiFi/Bluetooth Driver | Dell US


    athw8x.sys
    Atheros Wireless LAN Driver
    Official site: http://www.qualcomm.com/drivers
    Unofficial site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序)


    Code:
    Name	[00000001] Dell Wireless 1506 802.11b|g|n (2.4GHz)
    Adapter Type	Ethernet 802.3
    Product Type	Dell Wireless 1506 802.11b|g|n (2.4GHz)
    Installed	Yes
    PNP Device ID	PCI\VEN_168C&DEV_0032&SUBSYS_02081028&REV_01\4&F599233&0&00E2
    Last Reset	11/27/2018 7:46 PM
    Index	1
    Service Name	athr
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪B8:EE:65:0D:7F:26‬
    Memory Address	0xF7B00000-0xF7BFFFFF
    IRQ Channel	IRQ 18
    Driver	c:\windows\system32\drivers\athw8x.sys (3.0.2.201, 4.04 MB (4,233,728 bytes), 9/29/2017 7:40 AM)

    Code:
    athr	Qualcomm Atheros Extensible Wireless LAN device driver	c:\windows\system32\drivers\athw8x.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

    Code:
    11/28/2018 12:40 AM	Windows Error Reporting	Fault bucket 0x1E_80000003_athw8x!MpQueryAdvStatus, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: c6b23cb6-b235-4112-b291-64b5bbff0246
    
    Problem signature:
    P1: 1e
    P2: ffffffff80000003
    P3: fffff80153e1c285
    P4: fffff007173b5598
    P5: fffff007173b4de0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\112718-4000-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-13390-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E60.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E70.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E81.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_e3a460a562241619395ffd5e526637a2c10b724_00000000_cab_189c6e2b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ea59f922-d967-439e-bb9f-125e44b9ad7b
    Report Status: 268435456
    Hashed bucket:
    Code:
    athr         Qualcomm Atheros Exten Qualcomm Atheros Exten Kernel        Manual     Running    OK         TRUE        FALSE        0                 3,538,944   0          1/28/2016 3:52:54 AM   C:\WINDOWS\system32\drivers\athw8x.sys           8,192
    Code:
    athw8x.sys   Thu Jan 28 01:52:54 2016 (56A9E4F6)
      My Computer


  5. Posts : 4
    Win 10, 64 bit
    Thread Starter
       #5

    1. Complete

    3. Dump file is here. BSOD files - Google Drive

    4. I'd like to upgrade to the newest OS at some point

    5. I've got the Dell Driver updated, but not for sure what version of Atheros I need, I can't find a model of anything Atheros/Qualcomm in device manager. In services, there is a Qualcomm Atheros Netagent service that has an executable of C:\Program Files (x86)\Dell\Dell Unified Wireless Suite\Agent\AthNetAgent.exe

    After doing the above steps, it seems to be stable
      My Computer


  6. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Nice progress.

    Unless you made alterations to the computer to prevent upgrades Windows if possible would have forced the upgrade.
    Had you made any modifications?
    If not there may be something preventing the upgrade.

    This is a check list you can use before the next upgrade attempt.
    When you have completed the checklist you can perform and upgrade with a Windows 10 iso version 1809.
    The method is similar to an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    Download Windows 10
    Download Windows 10 ISO File | Tutorials
    If the upgrade fails then it should display an error message or code or both.
    The message or code may then be able to be troubleshooted by viewing panther logs.

    This is the upgrade checklist:

    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,



    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)

    7) Verify that the drive has > 27 GB free space (At least 25 GB is needed for creating dumps)

    8) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    9) Remove all unused SATA devices

    10) Uninstall non-Microsoft disk encryption software

    11) Run disk cleanup to clean temporary and system files
      My Computer


  7. Posts : 4
    Win 10, 64 bit
    Thread Starter
       #7

    I've made no changes to prevent it from updating. I am on 1709 now and it is currently downloading 1803 now. Once it's done, I'll do the other items and post back.

    Thanks.
      My Computer


 

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