BSOD (system service exception) on new computer: ntoskrnl, ntkrnlmp


  1. Smurfmans
    Posts : 93
    Microsoft Windows 10 Professional (x64)
       New #1

    BSOD (system service exception) on new computer: ntoskrnl, ntkrnlmp


    Last week, I assembled a new desktop computer (with all new components) and installed windows 10 Educational. (See my 2nd PC details.) I updated and installed all the latest drivers. (I think at least.)

    But, since installation, I am having BSOD on various moments with the error message "system service exception".
    I read the minidump file with "WhoCrashed", and it states that the last BSOD was caused by ntoskrnl.exe and ntkrnlmp.exe.

    Attached is the dm_log_collector file.
    I would appreciate any help in solving this issue.

    regards, Smurfmans
      My Computers
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Please run driver verifier using the following settings for 48 hours.
    • Special Pool
    • Force IRQL checking
    • Pool Tracking
    • Deadlock Detection
    • Security Checks
    • Miscellaneous Checks
    • Power framework delay fuzzing
    • DDI compliance checking



    Warning: driver verifier could cause boot issues and/or performance issues.



    Resetting driver verifier options (recommended in this order)
    1. In normal mode open an administrator command prompt and enter the below command
    2. In safe mode open an administrator command prompt and enter the below command
    3. On 3 boot failures, you'll boot automatically to the recovery options,
      • click Troubleshoot
      • go to the advanced options
      • choose command prompt
      • enter the below command

    4. Boot with the recovery media, see above 4 steps in option 3.
    5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

    Code:
    verifier /reset


    Crashed when running driver verifier
    1. Reset driver verifier
    2. Boot in normal mode if necessary
    3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
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  4. Smurfmans
    Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       New #3

    Hi
    While doing the last checks before making a restore point, I found newer drivers for my motherboard.
    (I guess I just didn't look good enough earlier. )
    Looks like that did the trick: I am BSOD free for 4 days now. Thanks for your time and reply, and sorry for my lousy search skills.
    I marked it as solved.
      My Computers
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Thanks for sharing your solution, and good to hear your problem is solved
      My Computers
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